HANDS-ON REVIEW: New Disability Access Service Begins Operation at Disney Parks

There has been a lot of talk lately about the new Disability Access Service (DAS) Program coming to Disney Parks to replace the Guest Assistance Cards (GAC). Last week we gave you detailed information about the new DAS system (please read that post first) and received many questions about how the new program would work. Yesterday the new system debuted and we tried out the DAS for ourselves.

We arrived at Magic Kingdom at park open. I was expecting long lines at Guest Relations and wanted to do my best to avoid those (especially since the whole point of the card is to help those who can’t wait in long lines). The outside of the building was swarmed with Guest Relations Cast, managers, and security, but not many guests. Surprisingly there was no wait at all when we got to City Hall and we were able to go right up to a Cast Member. We explained that we were there because we knew the system had changed and we needed a DAS to replace our GAC. The Cast Member asked what type of concerns we had with waiting in standby queues. After explaining our needs the Cast Member said we did qualify for a DAS and pulled out an iPad to issue the card.

The Cast Member collected all the same information as before with the GAC program: name, number in party, dates of visit. A couple of things have already changed since Cast were originally trained. They have capped the party size at 10 (instead of having it be unlimited as they were told in training). However, they are encouraged to keep the party size at 6 or less and if your party is more than 6 people they will need to see everyone to issue you a DAS for that number. Cast were also trained that the new card would be good for a maximum of 7 days. They have since decided to extend that to 14 days. So, the card will be valid for the length of your stay or 14 days if you’re a local or Annual Passholder. If your length of stay is longer than 14 days you will need to get a new DAS after two weeks.

After entering all of my information the Cast Member then used the iPad to take my picture. This picture will appear on the card to ensure that I am the one using it and I can’t give it to someone else. As we said in the previous post, if the card is for a minor a parent can have their photo taken instead. You can also opt to not have any photo on the card, however, if you choose to not have a photo the card will not be valid for multiple days and you will need to get a new one every day of your trip.

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My information, photo, and where the card was issued is all printed on the front of the card. After ours was printed the Cast Member went over the terms and conditions also listed on the front and had me sign the bottom. The Cast Member then also explained how the new system worked and showed us the back of the card where our return times would be printed.

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All in all the process of getting the new card took less than 5 minutes. It may take some guests more time, especially if there is a long wait or if they have a lot of questions, but for us, we were ready to try out the new card by 9:05am.

There was only problem…nothing really had a line just after park opening. We headed over to Jungle Cruise where the wait was only 5 minutes. There were several Cast Members at the entrance (including 2 coordinators) and I asked them how the DAS program worked with such a short wait. Since the return times they normally write on the card are 10 minutes less than the posted wait, if the line is less than 10 minutes the guests can go straight in the alternate entrance. In this case, that would be the FASTPASS queue. They said that it would work this way at all attractions.

After grabbing some coffee and breakfast we headed over to Buzz Lightyear. The wait time was 20 minutes so we knew this would be our first return time. Again there were several coordinators at the entrance of the ride and one of them was holding a clip board and pen. We approached him, showed him our card, and he filled it out with a return time and his initials. It was a very quick and simple process. We received a time to come back 10 minutes later. All it took to kill that time was a quick loop on The Peoplemover and then it was time to ride. When we returned to Buzz Lightyear we showed our card with the return time, the Cast Member voided the entry by crossing it out, and we were directed in through the FASTPASS queue.

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We were travelling with another guest who was in a wheelchair and were curious to see how queues that weren’t wheelchair accessible would work under this system. Tomorrowland Speedway uses an alternate entrance for wheelchairs so we went there to check it out. Previously we would have just been sent straight in through an alternate entrance. Now, guests in wheelchairs will receive a card that looks similar to a FASTPASS with a return time 10 minutes less than the posted wait. In this case the posted wait was 20 minutes, so we got a card to come back in 10 minutes. When we returned they took the card and directed us through the alternate entrance. Guests in wheelchairs do not need a separate DAS and can enter all inaccessible queues using this system (or wait in the standby line in accessible queues).

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After trying out a couple more rides we felt familiar enough with how the program worked, but had a few more questions:

Is the DAS valid at Character Meet and Greets?

The GAC wasn’t valid at any meet and greets. The new card is valid at meet and greets that are more like attractions and have a formal standby and FASTPASS queue. That means you can get a return time with your DAS at Town Square Theater, Enchanted Tales with Belle, Princess Fairytale Hall, etc. The DAS is not valid at informal meet and greets such as Pluto and Marie in Town Square, Dug and Russell at Animal Kingdom, or Wreck It Ralph characters at Hollywood Studios.

What do I do if I am visionĀ impairedĀ since they eliminated the stamps on the cards?

On the GACs they would put stamps explaining specific needs the guest may have. One of these was a stamp for guests who needed a front row seat or alternate entrance due to vision concerns. Unfortunately, these guests will need to explain to the Cast Members at each attraction what their concerns are to ensure they get the correct entrance and seat requirement.

Can I use FASTPASS and FASTPASS+ along with my DAS?

Yes! The DAS program was designed to be used in conjunction with FASTPASS+. Cast Members are encouraging guests to use Legacy FASTPASS (while they still can) and plan FASTPASS+ reservations as much as possible and use the DAS in cases where that isn’t an option.

What if I can’t wait in line at Guest Relations?

Many guests have expressed concerns with the long lines keeping them from even being able to get a DAS. We saw several Guest Relations Cast Members with the iPads used to issue cards coming outside and assisting guests needing cards as quickly as possible. Even when lines were long we saw Cast Members coming outside and helping guests while they were sitting on a bench or in a shady area so they didn’t have to wait in line behind guests who were there for other reasons.

Overall, we had an excellent experience with the DAS. However, I am aware this may not seem ideal for all guests who need assistance. If you believe you need more assistance, explain what you concerns you have to the Cast Member at Guest Relations when they are issuing your card. We saw several examples of families calmly explaining their concerns with the program (especially those with children on the autism spectrum) and getting extra help. Some families received re-admit passes (basically a pass for immediate access to the alternate entrance) or were assisted with FASTPASS+ planning to help ensure their day go as smoothly as possible.

The Cast Members we encountered yesterday were all extremely helpful and patient. They are aware that this transition is stressful for many people and are willing to do anything possible to make sure everyone gets the assistance they need to enjoy the parks. If you have problems with the DAS or unhappy with the changes, do NOT take it out on front line Cast Members. These folks are there to help you and had nothing to do with the system changing.

44 comments

  1. Paula Hilston

    thank you so much…..our trip is in February and our family of 12 will include 3 people who need DAS for different reasons. Hopefully they will continue to assist in the original getting of the passes as that is where we had problems even with GACs…thanks again for taking the time to find out as much as you can about this new sistem

  2. Aut

    " Some families received re-admit passes (basically a pass for immediate access to the alternate entrance) or were assisted with FASTPASS+ planning to help ensure their day go as smoothly as possible."

    To my understanding the re-admit passes are not going to be something used on a regular basis, they were something just being offered yesterday. Were you able to talk to a CM and confirm this?

    Also I am already seeing reports in other blogs that went and tested the system that show CM's blatantly not using the system the way it is suppose to work, do you know if Park management will be "secret shopping" the system to ensure everyone actually starts adhering to the policy the same way across the board?

    • My understanding was that if this is truly needed they will continue to provide them. That is what we were told by CM's. I did not see any cases of Cast not using the system properly and think it would have been especially difficult yesterday with the amount of coordinators and managers we saw at each attraction. I would hope that management will do whatever they need to do to ensure everyone is doing things correctly. Also, yesterday was the first day and we witnessed some confusion with some Cast still getting used to everything. So maybe someone just made a mistake?

      • R

        My guess is, if you qualify for the GAP pass at Uni, you will qualify for the re-admits pass at Disney. Which GAP passes are very difficult to get at Uni. I am not sure what the qualifications are to get the pass, the only one I know of is if you are on a ventilator they sometimes give you a GAP pass.

        I think this system was needed, the old one was really abused and I had a handicapped child, so I understand the different special needs of people. I see nothing wrong with this system. Most times your wait won't be too long and for those longer waits, just plan dinner/lunch around those rides. For those with smaller kids, plan meet n greets around some of the waits or do things like Dumbo that have an indoor waiting area where the kids can play.

  3. McDonuts

    See that is great for everyone with that kind of Handicap but it doesn't touch on the subject of those who can not stand in heat, sun, mentally challenged etc. Basically those without a physical handicap. Do we know how that will work?

    • Those who can't stand in the heat/sun will be able to wait for their return time wherever they would like…in the air conditioning or the shade or anywhere that works for them. Every guest has different needs and I don't know exactly how well the program will work for everyone. Guests who have a difficult time understanding the need to wait may have a more difficult time, but as I mentioned in the post if the concerns are explained to Guest Relations they may be able to help.

  4. Michael

    Hi Scarlett – Great post, and thank you for the info! Do you have any idea how they decide on the "return" times for each attraction? Is it as simple as, say, half the current standby wait, or maybe just a nominal wait (5-10 minutes) at each stop to prevent people from hopping from ride to ride and abusing the system?

    • Not yet. My understanding is that the system is very similar except that instead of going to each ride to get a return time, you will go to one of several kiosks located throughout the park and speak with a CM there.

  5. Martha

    Thank you SO much for sharing your experience and including pictures of the pass. My son (who has autism) and I go several times a year and, based on initial information, I didn't think this new system would work for us. I now think we can navigate the park with the new system! I am also relieved that I do not have to put my young son's photo on the card and can have my picture taken instead. Thank you. Your information is so valuable to so many people!

  6. Scott

    So if a wait time is 90 min they are going to tell me to come back in 80 min. My daughter has mental & physical disabilities and trying to explain to her we can't go on the ride for another 80 min is going to be dificult. I understand why Disney is doing this and I can thank the people who abused the system for this.

  7. Carol

    What is to prevent people from just writing in their own times and next attraction? Just wondering since there are those who tried to take advantage of the system in the past.

  8. Jerry and Sue

    As I read all the posts, I see it has worked for us we are concerned for a different disability, and what about cheaters. Lets face it folks, there will always be that someone as the saying goes that will try their best to squeak past the rules. Hopefully Disney has a back up plan. Yes it is going to be a huge adjustment for some families who have come more often and their GAC pass has for them been a better fit. I see in above posts Disney is doing their best to accommodate those with extra concerns. As parents of a 11 year old autistic daughter, we did get the GAC pass, if the line was over a 45 minute wait or so, we did use the gac pass. BUT NEVER NEVER NEVER WHERE WE TAKEN TO THE FRONT OF THE LINE. That is what really angers me because the posts that are directed to those who use the card are insinuating we are upset because we wont get on ASAP, it never was that way, I think folks need to re write that part. We waited as short as 5 minutes and as long as 45 or more. Never did we expect to be put on the ride the next minute, We and many others just needed a better alternative for our circumstance. I hope Disney has success with this and it works the way they hope it will.

    • iamdollie

      We were at Epcot on Wednesday around 11. I was hoping there would be a back-up plan, too, but the CM we had said there was none. I even showed him the GAP we get from Universal, not the return time one, but a second tier that I believe is only given in certain circumstances. Actually, the CM we had didn't even KNOW about Autism, let along cognitive disabilities, and I spent much time explaining, thinking that would push him in the right direction. But he was programmed for one thing – keep talking about how the DAS works and wearing me down until I accepted it and left. Our daughter started melting down around 15 minutes into the talk; I mentioned that I was also disabled due to a muscle disease and he offered me a bench. He was a really nice guy and seemed to be taking in all the information I was giving him, even asking questions. Finally my husband returned with our calmed daughter (at least the CM got to witness a real meltdown) and asked how they could just keep offering the DAS in it's original form when Meg Crofton's 9/30 letter stated "we will continue to work individually with our guests with disabilities to provide assistance that is responsive to their unique circumstances." THAT did the trick and a second CM appeared and their back up plan was put into place. He asked the same questions as the first and I gave him the short version – a said he'd help us. A third CM came out, along with an iPad for the picture. He asked what rides our daughter likes, I told him, and he handed us 2 sets of FP tickets and 3 coupons for group priority entrance – a "one time offer". But it stung like a knife when I asked what we should do the next time we visit in a couple of months, considering our daughter is 31 and learning to wait has just been impossible for her. He said, "This is what we have to offer – it's your choice whether or not to come to our parks." This process took us just about an HOUR, even though we were approached as soon as we entered GR. And that backup plan? As I understand it the FPS and coupons were only meant to be used during the roll out. I really feel sorry for the guests coming for the holidays, not knowing about the changes.

  9. Shannon

    Thank you for the info, as I have been waiting to read a hands-on experience with the new system. However, I'm still confused about guests who need assistance but will not be in a wheelchair.

    Walking and standing in line won't be an issue for my mother-in-law, however she will need to bypass stairs and have the moving walkway of the continuous-loading rides slowed down or stopped altogether… but again, she will not be in a wheelchair. This will be our first time traveling with my MIL to Disney World, so I'm not sure how this will work for her now. Before the change I assumed she would get a GAC that would allow her to bypass stairs and slow down the moving walkways, but it's my understanding that's not how the new DAS system works? Everything I've read about the DAS makes it appear this is for those guests who can't wait in a long queue. Any information on how someone who needs to bypass stairs would use the new DAS? Or would that person even need a DAS card?

    • R

      They have alternate entrances when stairs or moving walkways are involved and I imagine they will still be used. Go to guest services and they can assist you with these. I have seen some people not even have cards and when they get up to toy story just tell the cast member they need the alternate non-stair ride entrance and they tell them where it is.

  10. R

    My understanding from talking with Uni Guest Services that people are sometimes grandfathered into GAP passes, but they do not give them out for Autism anymore. So basically if you already have them then you get to keep them in certain circumstances. So I can understand Disney not just seeing the GAP pass and giving a different pass at Disney. Also, some employees don't even know what a Uni GAP pass is. Also, there is no way Guest Services can know about every disability out there, so to expect that is a bit much.

    I totally get it and I understand everyone's frustration. The privilege people were given was amazing. I mean I could get through MK in 7 hours with my GAC. Not many people were able to do this. But it was abused by too many people. Also, autism is a tough one. So many kids are diagnosed with it and it was getting overwhelming for parks to handle it with the older methods. That is why Uni moved away from GAP passes a long time ago. The newer method means people don't wait in line, but they can control things a little more.

    • Sheri

      Privilege? Do you know what a privilege? Having a child without autism. I’d give up my “privilege” in a skinny minute. I’d much rather hear my child speak, have friends, go to college, marry and have children than save 45 minutes of standing in line for Space Mountain. That being said, I hope this system works.

  11. margaret

    Thank you so much for this explanation. Going with dad (73, arthritis patient) in December, although we understand when we go it will not be busy…he can't stand too long or walk too far. So, in looking for wheelchair/scooter rentals, etc., I was looking for information on senior/handicapped access, etc. You've been of great help.

  12. Marcy T

    My 3yo son has autism. I emailed Disney (sorry I can't remember the email address) & explained our situation. We are going in November & were concerned about the new system. Some one called me back within a week & explained everything to me. She did give us 3 passes a day that we could use immediately so we won 't have to return. The cm sent me an email with a magic # on it for us to print out & bring with us. This way it should go smoothly & quickly when we arrive. They are encouraging people to email them & discuss any special needs ahead of time.

  13. Cheryl

    I just came back from Disney world and it is a disaster!!! The parks were crowded because of Halloween and the food and wine festival. I wrote to guest services before I left and asked if I should cancel my trip because I am having treatments at a cancer center and I have lupus. They told me that they would accommodate accordingly. I got to guest services at magic kingdom and brought the email that stated they would accommodate to my needs. I brought my oncologists paperwork explaining I could not stand in the sun for long periods of time, could not stand in long lines due to fatigue or do stairs The oncologist wrote all about my condition and what I needed. The girl at the desk asked what do you want us to do or you? I said may I have a disability pass and they offered me a wheelchair. I walk with a cane. I said if I sit in a wheel chair all day I will get stiff and not be able to walk. After 20 minutes I got the pass. I went to go on pirates and had it signed to come back in 40 minutes. I walked to Aladdin and the wait was 45 minutes . Jungle cruise was 35 minutes wait. So you get the card signed and then either wait shop or eat. The rides are too far apart to walk and wait Went to splash mountain it was shut down so I had the card signed for thunder mountain. 55 minute wait. What is there to do in that area? Tom Sawyer island is too much walking and uneven grounds. So you walk to haunted mansion and wait 65 minutes to go on the ride and then walk back to thunder mountain. Do that in 80 degree weather with a cane and sick. Then your in line with kids who are clowning around and pushing each other and they bang into you. i got hit with wheelchairs trying to maneuver the queues . The cast members are not trained and I was given times longer than the wait time to come back at test track. When you have an 80 minute wait at test track where do you go? Shopping? Eat or just sit in the sun. For people with a disability if the parks are busy you will do a ton of waiting and walking back and forth for rides. Will not be going back to Disney. I have gone 2 times a year for 20 years and never had to use an assistance pass until this year due to my illness and was very disappointed at the lack of compassion or concern over really disabled people. I felt like they thought everyone was conning them.

  14. We just got back today and I have to tell you: Don't count on it. The Cast members will issue a DAS at their own discretion. We have no idea what qualifies them to determine what accommodations our specific disability requires, but for some reason, not only do they slyly ask "what types of concerns do you have with waiting in line" they are basically asking you what your disability is. If they deem it a "mobility issue" you WILL NOT be issued a card. My husband's disability is NOT a mobility issue, but through the Disney training, 4 cast members, and a manager all told us the same thing. They are not medical doctors. They have no training as to what my husband's disability is, and frankly, it's none of their business. After reading more specifically about what the DAS card is on this blog, I am even MORE infuriated that they would insinuate a person who even HAS a mobility should have to wait 110 minutes maneuvering around a narrow, curvy line in a wheelchair. It's disgusting, and I suggest anyone try doing so before making a judgement about being "fair."

    For our trouble, and ruining our weekend, they did issue our family 3 fast passes for our final day. I am however going to follow up on how they are going to change this policy because if invades the privacy of the disabled and it discriminates against those who do not "look" disabled by their standards. If I get no where, I will be calling the ADA about this. After 12 visits to Disney, this is the first time I've left a park wanting to cry.

    • Alli

      Disney should allow a doctor's note explaining necessary accommodations, and anyone with a disability should be happy to offer it to guest relations. The cast members are not doctors and shouldn't be expected to know what is needed. We need documentation to get a handicap parking placard, why shouldn't we be willing to offer it for this.

  15. john

    My experience with the new ststem has been very very mixed. dl offers more access than accomodation. it should be redeveloped for it is in some violation with the spirit of the ada if mot the letter

  16. M. White

    We had a terrible time with the "new system" today! My 9 year old daughter, who has Cerebral Palsy, literally told me she "has never felt more disabled than today at Disneyland." We have been going there for 8 years as annual passholders and today may be our last time. We were told to come back in 90 minutes for 3 different rides. When I asked what we were supposed to do with my wheelchair bound daughter for the 90 minutes, we were told to "shop, eat or sit and wait." My 9 year old does not want to shop and eating all day long is not good for her. We can chat at home, as she told me. She wants to ride the rides. She spends her life sitting around and waiting while other around her have fun. Frustrated she said "let's just try a line." The cast members kept telling us all day long they are "ADA compliant." They are not. My daughter has a spastic bladder as part of her Cerebral Palsy and needs to use the restroom every 25-30 minutes. The lines today were mostly 45 – 90 minutes long. That meant we would get about 25 minutes into a line and then have to try and go backwards through the line, apologizing and saying "excuse me" and having kids ask my daughter "what's wrong with you" as we tried to maneuver past them out of the line. Then, we had to try and find my husband and other daughter, who were holding our spot on line and go through the same humiliation all over again. My daughter hates "being different" and the new policy only accentuates her disability.

    I know it is the holidays and the park is super crowded but she shouldn't have to miss out on seeing the holiday decorations or going to the park any day of the year just because she is disabled and unable to walk. One cast member actually said "well what did you expect, it is the holidays!" No kidding. That's why we drove 2 hours to get here so my daughter could enjoy the holidays at Disneyland. The cast members were rude and condescending. One even asked us if "we could put her in diapers" when I explained her disability. My daughter started to cry!

    As it was we only got on 3 rides in 7 1/2 hours and my daughter cried all the way home feeling humiliated and sad. Disneyland was one of the few places she could go and just have fun. Now thanks to a bunch of morally corrupt people, a disabled child has been made to feel worse about herself and more singled out and has lost a special place that once was magical. Shame on everyone who cheated the system and has further disabled those who actually benefited from it. Being disabled is a very hard way to live. Shorter lines at Disneyland were a tiny blessing in an otherwise tough life. The system is terrible for those who really need a little extra help in life. There has to be a better way!

      • Stacia Lynn

        It seems to me that these people with disabilities aren't mad because they're being treated poorly, they're mad because they're being treated like everyone else when we go to the parks. The rest of us wait and go through all this hassle too, especially with young children. If you want to be respected and treated like someone who doesn't have a disability, this is it. Also, if heat/sun and crowds cause problems, Disney is not the place to be and there's nothing they can do to change that. It's a busy Florida amusement park. Your best bet is to go in the 'winter' months and times when it's slower. You can't expect a park that has thousands of guests a day to change everything just for you.

        • Specialneedsmommy

          Oh Stacia – I am thanking God right now that you were not blessed with a special needs child because you don't have any compassion. I would give anything for my child to have the ability to stand in line like "everybody else." It would be great if he could even stand for longer than 5 minutes. An anxiety free day would be Amazing and stress free. Live one day in my sons shoes and see if he shouldn't be granted with a little extra for 1 day. SHAME ON YOU! I pray you are not teaching your children this selfish behavior.

  17. Well, the rest of us have to wait, too. I have a two month old son. I also have severe bipolar with a HORRIBLE anxious phobia of crowds. Should I get to bypass lines? Everyone has to wait, just maybe not int he physical line. Be grateful you got to pass your line in air conditioning.

  18. Ashley

    Stacia Lynn- I am not even going to describe how crude your comment is. We parents of children with disabilities would give anything for our children to be able to have a child be able to stand in line and wait like you do. I wish you could walk a mile in our shoes. If I had it my way my son would be normal, but he is not. Your comments just show the lack of education and empathy you have for special needs. We don't want special treatment, we want accommodations that are going to fit our kids needs so that we can have a normal vacation just like you get to. As someone who is also a special educator, I implore you to get some education before you speak words like this!

  19. Jodie D.

    We just returned from our Disney trip and were extremely disappointed with the DAS card. The cast members were very hesitant when giving the card even with doctor recommendations. My daughter has a shunt and has to lay down every 2 hours to drain. We also had the stroller used as a wheelchair. They yelled often at me to park my stroller. I finally got equally rude and would yell back after continually showing the red tag. We were there 5 days and received 5 ride times total. Disney has really missed the mark here. The new fast pass plus is not accommodating to most with disabilities. Allowing a one hour time frame can be very difficult. I am certainly not sure that we will go back unless Disney makes significant changes!

  20. Barrie

    Our experience with the new DAS card was AWFUL!!
    We have been previous AP holders, and have used the GAC card, not as a “get to the front of the line free” card, but as it was intended – to have a less sensory stimulating area to wait for our time to ride that is *attached to the ride we are going on*.
    With the new system, we spent our 4 day Disneyland vacation going from meltdown to meltdown.
    We started our day, after City Hall on Roger Rabbit in ToonTown, but then we had to LEAVE ToonTown to go to Fantasyland to get a time for Gadget’s Go Coaster – Meltdown!!! And a 30 minute wait time – which we would have happily done in the quiet area at the back of the ride with the old GAC card. Instead, we were in Fantasyland, so we waited & rode the carousel. When it was time to go back to ToonTown for Gadget’s go Coaster – Meltdown!! “WHY do we have to leave Fantasyland????” OMG!!! that’s two meltdowns that DID NOT HAVE TO OCCUR in just one hour!!,
    When we had to go to the kiosk to get a time to come back to a ride, he would have a meltdown EVERY TIME because he didn’t understand WHY we had to LEAVE the ride/area he wanted to go on and go do something else!!
    If we had been allowed to wait in an alternative area, attached to the ride, as the old GAC system allowed, regardless of the wait time, at least THAT would have made sense to him.
    But instead, we had to stem off the meltdown and redirect to another, “waiting activity”. Then there would be another meltdown when we had to transition him away from the “waiting activity” to go back to the ride for our appointed time. We would wait in the Fastpass line, go on the ride – and have to go back to a kiosk and start the meltdown – transition – meltdown cycle all over again. Over & over. 4 freaking days of hell meltdowns that did not have to happen!
    We were give a few extra “anytime” Fastpasses for rides, but it still didn’t address the meltdowns created upon having to LEAVE the place where our kid wanted to be in order to go get a time to come back from another location. Made no sense at all to any of us!
    We understand that the rampant abuse of the GAC card system necessitated an overhaul, but this is NOT appropriate for anyone other than able-bodied people who have no problem planning out their Disney day and happily running all over the Park!!! That is NOT someone who requires accommodations in order to appreciate the experience!!

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