Walt Disney World & Hound to Test Virtual Vacation Assistant & Concierge Program Later This Summer

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If MyDisneyExperience isn’t helpful enough, guests may soon have another official application with the ability to help them navigate Walt Disney World. Walt Disney World will be partnering with Hound (the people behind SoundHound also provide this service) to offer some vacation information at guests’ fingertips, and maybe even a little more…


When the pilot program launches alter this summer, Hound should be able to answer many questions about Walt Disney World, from wait times to park hours and more. Some plans it could consider working on with Disney in another test may be to bring its voice-powered assistant into the park’s accommodations and amenities. SoundHound general manager Katie McMahon hinted that soon guests could possibly have their own virtual front desk agent within hotels, making requests for more towels, room service, and more.

From VentureBeat:

Additional possibilities, such as tie-ins with Disney’s MagicBand wristband or maybe even using Hound within Disney’s retail stores, are likely.

Launched in March, Hound reflects a decade’s worth of work by SoundHound to create what it envisioned a voice-powered virtual assistant should be. It’s a direct competitor to the likes of Siri, Google Now, and Microsoft Cortana. The company bills it as being faster and more accurate than the ones directly built into the mobile operating system, and the app utilizes speech-to-meaning recognition technology.

Check back with us for updates as more information on this service becomes available.

About the author

Tom Corless

Tom has been regularly visiting the Walt Disney World® Resort from the time he was 4 months old. While he has made countless visits in the last 28 years, he did not become a truly active member in the Disney fan community until the summer of 2007, when he decided to launch the WDW News Today website and podcast. Tom has since become an Orlando-local and is a published author on Walt Disney World.
Contact Tom at [email protected]