UPDATE: Latest Information on Cancelled Events & More at Disney World Due to Hurricane Matthew

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The news is rolling in fast, so here is the very latest on how Hurricane Matthew will be affecting Walt Disney World:

  • Blizzard Beach will be closed on both 10/6 and 10/7, Typhoon Lagoon is closed on just the 7th
  • The Spirit of Aloha Dinner Show and Hoop De Doo Musical Revue are cancelled on 10/6 and 10/7
  • UPDATE: The 10/6 Mickey’s Not-So-Scary Halloween Party has been officially cancelled
  • Characters in Flight at Disney Springs is now closed through 10/9
  • Majority of events at ESPN Wide World of Sports over the weekend were cancelled

Park operating hours have not yet been affected, but should they be, the decision will likely not be made until tomorrow.

About the author

Tom Corless

Tom has been regularly visiting the Walt Disney World® Resort from the time he was 4 months old. While he has made countless visits in the last 28 years, he did not become a truly active member in the Disney fan community until the summer of 2007, when he decided to launch the WDW News Today website and podcast. Tom has since become an Orlando-local and is a published author on Walt Disney World.
Contact Tom at [email protected]

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Check Your Facts
Guest
Check Your Facts

This post is not accurate. I’m at WDW right now, and guests can not get a refund for the Halloween party until they have announced it as cancelled.

jesssparklesatdisneyJessica
Guest
jesssparklesatdisneyJessica

I work at WDW and guests can get a refund in this situation due to the fact that there is a hurricane and guest safety is a priority.

Tina B.
Guest
Tina B.

You’re a liar! DISNEY DOES NOT GUEST SAFETY AS PRIORITY OVER THEIR IMAGE AND PROFIT. I wish Disney would cut the public relations ‘we are doing the right thing, no worries, it’s all great and we care’ when they are the furthest from that of any corporation in America. I just called, and we were told unless the Disney event we were scheduled for is cancelled by Disney, no refund for our behind seeds and micky not so scary party. There are some isolated cases of full stays at resorts being refunded and tickets if packaged with that stay, as… Read more »

Allison
Guest
Allison

Not true. We cancelled before they announced it and got our money back without any problem.

Tina B
Guest
Tina B

It’s not Disney’s method to offer refunds unless they 100% have to. I just called. NO REFUNDS of any packages such as Halloween party or tours UNLESS Disney cancels them. Kinda rude.

KLM
Guest
KLM

Why do you think that is rude, it is business. The Halloween party and other special events only have so many tickets that are sold for each event, therefore if you decide you want to cancel the day before or the day of the event then they lose money as there is no guarantee they can resell. You buy a concert ticket do they refund if you decide not to go, not there fault. You can pretty much cancel anything up to 45 days prior to the event, some even 30 and get a refund, past that they have a… Read more »

Ann
Guest
Ann

You both are incorrect. I cancelled my entire 6 day trip today with a full refund. With my not so scary tickets. They were very accommodating.

Tina B
Guest
Tina B

You lucked out. We’re not incorrect. I just called again and asked to speak to supervisor. They WOULD NOT cancel our No So Scary tickets this week, nor a ‘behind the seeds tour’ we had scheduled at Epcot. If we had booked to stay on property and had them linked to that reservation, maybe we would be covered. We were told No cancellation unless Disney cancels the event. I will just contest the charges on my credit card by this point. I know they can’t control the weather, but they’ve really gone to crap in so many ways.

Incorrect Ann
Guest
Incorrect Ann

You are incorrect, ANN. Jesus, did you read what was posted? The guys AT WDW NOW. Disney will not refund guests until they cancel the party. Your entire vacation package is lumped into their 7 day window.

Tina B.
Guest
Tina B.

Ann might be a Disney employee. Once people are saying Disney is accommodating to guests, you know something is fishy.

Michelle
Guest
Michelle

I had no problem getting a full refund for my Halloween tickets on 10/6 night. I don’t know why others are getting told different. But! “UPDATE: The 10/6 Mickey’s Not-So-Scary Halloween Party has been officially cancelled.” Here is the number I called today to refund and or change your ticket night: 407-566-4985 option 5. I hope you all have better luck. I talked to 2 different CS reps and both were polite and accommodating.

Bryan
Guest
Bryan

We want to cancel our MK VIP tour Saturday and was just told as nicely as possible to go to hell, than answer is no refunds. It hasn’t been cancelled yet. Was given a speech how wonderful Disney is handling things. IN the end. No refund for our tour, as Disney has deemed it too early to say if they will cancel Saturdays’ event. What a horrible company with NO interest in safety in mind. God save people at resorts if this storm takes a westerly track and hits Orlando more directly. Disney would tell someone as they were unconscious… Read more »

Neth
Guest
Neth

See the Hurricane policy on Walt Fismey Worlds website

https://disneyworld.disney.go.com/faq/hurricane-policy/warning-rescheduling/

Tina B
Guest
Tina B

Good link. Many of the phone operators didn’t read it, and besides, last line is the loophole that Disney can do whatever they like, and obviously are…”The policy does not apply to certain special events and dining experiences.” Disney should be doing better than they are. They are the only plans we have from our Florida trip who are being a hassle and refusing to refund us unless THEY cancel. Disappointing, but in line with how much the parks are a construction zone of poor service from what I read on other forums.

Miranda
Guest
Miranda

Is anyone here and leaving early? We’re in grand Floridian and all of the staff act .ike everything is perfectly fine…

Larry
Guest
Larry

They’ll act like that even if the windows are broken and glass is cutting your skin bleeding in front of them. To get Disney to do something that’s not PR related, and in true benefit of customers is the REAL challenge. From latest weather forecasts though, unless it makes a sharp turn, you should be fine. Won’t be fun days at the park for sure.

Jon
Guest
Jon

We are hear at Fort Wilderness. We won’t be leaving early as our flight is not until Saturday. I agree it is “business as usual” with cast members, that comes across as a little strange to me but I don’t know what else they could do at this point.

l. Decker
Guest
l. Decker

They could be honest, Treat guests convenience and their safety as their priority instead of their Disney everything is perfect image.

Cheryl
Guest
Cheryl

It’s honestly NOT worth it to stay. This hurricane’s supposed to only be a lot of rain and wind. That said, it makes a turn, you’re in a world of mess, and Disney will not help a bit. EMS and police stop running after 45mph in Florida. I’d return home, unless some pressing reason, though time running out.

Miranda
Guest
Miranda

We keep hearing the same lines, almost word for word.. ‘You’re at the safest place you could be.” “These hotels are built to withstand cat5’s!” “I’d rather stay on property than go home!” “Are you on Disney property? Then you’re just fine!!!”

L. Decker
Guest
L. Decker

TOTAL BS If you’re hurt there, they’re going to first drag you out of site, and then quietly usher you away making sure nobody captured it on a photo or video, as nothing bad EVER happens there. Even if you die, they’ll say it happened at nearby Celebration hospital. They’re coached what to say like a script, they’re cast members after all. It’s all fun and games until someone gets hurt or there’s an unusual circumstance. That said, this storm is not likely to wreck havoc, it’s mainly going to just be windy and every building in Florida likely to… Read more »

Deanna
Guest
Deanna

I’m currently at the Contemporary resort and they are telling us it will just be some wind and rain….

Stacy
Guest
Stacy

I’m at Disney now. The app gives a phone number to get your refund for Thursday, 10/6. I’m on hold with them now.

susan thorsland
Guest
susan thorsland

if you call and request a new reservation you will be on hold for less than 10 minutes. Request to make a change to your reservation and it says more than 90 minutes. Just cancelled my reservation for the 6-9, rescheduled for February. Yesterday I was told Disney was working with guests regarding cancellations, no penalties. The guy today told me there would have been penalties had I not rescheduled.

Lorraine
Guest
Lorraine

What number are you using to call for a refund?

Michelle
Guest
Michelle

Here is the number I called today to refund and or change your ticket night: 407-566-4985 option 5.

maria
Guest
maria

If anyone is trying to change their Disney Halloween Party tickets, we were able to change it with no problem. Good Luck everyone.

Brianne
Guest
Brianne

Hoping to do this first thing in the morning. Better safe than sorry! I just hope they don’t fill up the day I need.

Brianne
Guest
Brianne

I was on hold for an hour and a half to ask about the party for 10/7. After finally getting through I was told I needed to call a different number and unfortunately they were closed since it was after 11pm. Not such a magical experience. I’ll call first thing tomorrow and hope for the best!

Alexander
Guest
Alexander

I was able to cancel hotel, park tickets, dining reservations and fireworks dessert event with no cancel fees.

Mary
Guest
Mary

Have plans to arrive at WDW next Tuesday, the 11th. How long are they expecting this Hurricane to be around? Do I have need for concern?

Michelle
Guest
Michelle

Email from Disney: Thank you for your interest in Mickey’s Not So Scary Halloween Party. Unfortunately, due to inclement weather, Thursday evening’s party has been canceled for the safety of our Guests and Cast Members. We apologize for this inconvenience and invite you to exchange your tickets for one of the following: Tickets to attend another Mickey’s Not So Scary Halloween Party*. Tickets to attend an upcoming Mickey’s Very Merry Christmas Party*. 1 Day Magic Your Way Tickets with Park Hopper Option*, to be used within the next two years. Receive a full refund for Thursday’s (October 6) tickets. *Offer… Read more »

Bryan
Guest
Bryan

But for other events not cancelled, you’re out of luck. Disney has really dropped the ball. We have other tickets they’re not refunding for Saturday as we’ve cancelled our Florida trip for the storm. ONLY DISNEY IS GIVING US PUSHBACK WITH STIPULATIONS AND HAS ZERO CONCERN OVER SAFETY in this. Greed beyond safety and putting on a show at resorts that ‘it’s all good’. The parks are still scheduled to be OPEN we hear! Makes no sense considering how much construction and temporary plywood blockades there are over there lately. Disney should be fined hundreds of millions for their lack… Read more »

Michelle
Guest
Michelle

So weird. I actually got a refund for our 10/6 Halloween tickets before the official cancellation announcement. It seems there are many different reps with different info based on all these comments. There have been people who cancelled their entire trip and got a full refund. I hope everyone will be taken care of and treated fairly. I know I was….

Ragincajun333
Guest
Ragincajun333

Staying at yacht club villas. Won’t be venturing out on Friday as Matthew hits, regardless if the park is open or not. Not to offend anyone, but Personally I think anyone that would bring small children out to a literal hurricane is pretty irresponsible. That said best tether them down if you do!

Larry
Guest
Larry

You’re smarter than the average Disney guest. That said, if storm makes a turn, expect lots of smiles, but no action if you need medical attention, power out, or other issue. Disney is terrible at this kind of thing and has cut back in safety and service areas so severely they can’t handle safety issues well WITHOUT a storm. That said, you’ll get lots of smiles and downplaying! Good luck. Your destiny is in the hands of mother nature now. The odds are in your favor though as looks like storm will stay at coast.

Ryan Heerling
Guest
Ryan Heerling

Depressing Larry, but true. Reedy Creek runs their EMS. And Disney runs Reedy creek. Image and show is always first over any individual guest. Ever seen anyone need medical help in park and you’ll be amazed at the staff to take cameras away and scream no pictures, but lack of any to help the person until they’re moved out of view. Same on news with monorail incident. Takes hours to get that moved in any situation with people stuck in the air. That said, the buildings (which are completed) are very safe at Disney. Good point that there’s more construction… Read more »

Emmett
Guest
Emmett

How are things is the parks right now. Everything that I’m ready on the weather sites is what COULD happen IF the storm goes to certain locations. We’re scheduled to arrive Friday, 10/7/16, after the latest models show the storm moving off. So far my airline thinks it will be safe to fly. I’m thinking that if it’s safe to fly, it’s probably safe to walk around the Disney World property.

Larry
Guest
Larry

Anyone who will lose money if you cancel will tell you “It is safe”. Airline will cancel last minute if needed with you sitting on airplane. Disney could have pandemonium of mass casualty injuries and guest issues, and would spend 100% of their meager efforts deflection how everything is “wonderful, safe, and have a magical day”. I would postpone. Storm is huge, and though very unlikely to impact Orlando very hard at all, IF it does, especially if you are at Disney on property, you’re at their mercy and going to be in a world of trouble. They don’t do… Read more »

Bill
Guest
Bill

Disney is charging guests full night rates to stay at hotels due to storm.

Sue
Guest
Sue

Yes. They’re not allowed to gouge guests by law, but can (and do) charge full price, and have no obligation to provide food/electric/servies in times of state declared emergency, but staff can promise you’re safe and will be well take care of (all scripted). If you’re on property, you’re SOL if this storm turns and hits harder than predicted.

Shannon
Guest
Shannon

I’ve lived in FL all my life, and once a storm passes, things go back to normal. Could be some outages or down trees but they work quickly to get things under control. I’m in Panama City and we are driving to Orlando today. I know, sounds crazy. But we’ve gone through this so often, I just can’t see cancelling a trip over it. The airlines are not going to fly if there’s a concern. But these storms will be “scheduled” to hit us and then our area gets nothing and it happens like that so often! So it’s really… Read more »

Been there..done that...
Guest
Been there..done that...

I’ve driven all my life and never gotten in a wreck, so why wear seatbelt anymore? Same logic you’re using. NOWHERE I’d rather NOT be than at Disney during an emergency. Not saying this storm will cause one, but you’re playing with fire. You’re leaving your safety, water, food, electricity, medical help in the hands of others, expecially a company known best for their disorganization and faking it that it’s all gonna be fine no matter what. They had an outrage and left people stuck in monorail 6 hours a couple years ago in perfectly good weather. Their main concern… Read more »

Betty
Guest
Betty

I’m sorry, but you claim someone else is using faulty logic when you jump out of a perfectly good airplane For The Fun of It? Hello pot….

SuperDave
Guest
SuperDave

All day Friday winds in the steady 40-74 MPH range in Orlando with 3″ or more rainfall. No amount of zippity do dah is worth even attempting to come here. This storm is no joke.

Erin Chenoweth Hancock
Guest
Erin Chenoweth Hancock

How did you all get this info? I have tickets for tonight oct 6, and Disney has not notified me of the cancellation, and I can’t find it on their website either. Now I’m on hold with Disney’s one number while the one mentioned above is busy.

Katy
Guest
Katy

Erin- Can you please post what Disney says about tonight? We have tickets too and assumed it will be canceled. Thanks and be safe!

Michelle
Guest
Michelle

From website link: “Mickey’s Not-So-Scary Halloween Party has been canceled on Thursday, October 6, 2016 due to inclement weather associated with Hurricane Matthew. We apologize for any inconvenience this may cause! For re-booking, refunds and other options, please call (407) 566-4985, option 5, between 9 AM and 11 PM (EST). Guests under 18 years of age must have parent or guardian permission to call.”

Michelle
Guest
Michelle
Michelle
Guest
Michelle

“Disney has confirmed that the four main theme parks at Walt Disney World will be operating as normal today, October 6.”

From:
http://www.wdwmagic.com/other/severe-weather-information/news/06oct2016-hurricane-matthew-latest-impact-to-walt-disney-world.htm

Ryan Heering
Guest
Ryan Heering

Can one of the Disney PR goof balls on the page go over again how this is in the interest of safety of guests?

Larry Sinclair
Guest
Larry Sinclair

Read the comments .. bitch bitch bitch .. Geez people get a life… We went during Ivan and had a great time .. everyone cancelled .. we stayed on Splash mountain 3 times around!

Susan
Guest
Susan

What a freakin’ idiot.

Robert
Guest
Robert

Is lu nouba cancelled for 10/07/16?