BREAKING: Disney Removing Large Cups from Counter Service Locations, But Why?

BREAKING: Disney Removing Large Cups from Counter Service Locations, But Why?
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In a strange turn of events, several counter service locations at Walt Disney World recently removed large drink cups from their menus.

A large drink cup I acquired at Pecos Bill's just a month ago, now gone from the menu.
A large drink cup I acquired at Pecos Bill’s just a month ago, now gone from the menu.

The confirmed locations so far include Sleepy Hollow Refreshments, Cosmic Ray’s Starlight Cafe, Casey’s Corner, Westward Ho, and Pecos Bill’s Tall Tale Inn and Cafe, all located at the Magic Kingdom.

Now, many counter service locations at other parks do not have large cups because the establishments feature self-serve soda fountains where guests are able to get refills on their own. The Electric Umbrella, Sunshine Seasons, Restaurantosaurus, and Backlot Express are examples of these types of counter service locations. Almost all counter service locations at resorts have these self-serve fountains as well, most sporting the Rapid Fill technology which limited the time and amount of refills the cups can be used for.

We have been unable to confirm why this is happening and if the trend will continue, but there are several possibilities here. The first is that Disney is trying to up-sell guests on souvenir cups. Westward Ho and Pecos Bill’s offer a fairly large souvenir cup shared like a jug, but even the souvenir mugs at Casey’s Corner and Cosmic Ray’s are much smaller than a large fountain beverage. That being said, Sleepy Hollow does not currently sell a souvenir cup.

From my personal collection: as you can see, the Country Bears jug is quite large, but the other souvenir cups are considerably smaller.

The second is that it is a cost cutting measure since most locations don’t even need to stock the large cups since they use a self-serve drink fountain. In addition, guests could be ordering just one large fountain drink for $3.69 and sharing it rather than buying one drink for each guest in their party. Disney could make a lot more money at $3.29 a drink if everyone in the group buys one.

With the busy holiday crowds, it could also be a way of streamlining service at some of the resort’s busiest eateries.

For those hoping self serve fountains or Coke Freestyle machines will be added, I wouldn’t hold your breath. Most of the locations mentioned above are far to small for either of these things to be installed.

Whatever the reason, we will have to keep our eyes peeled to see if the large cups return to these locations or begin to vanish from more around Walt Disney World.

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About the author

Tom Corless

Tom has been regularly visiting the Walt Disney World® Resort from the time he was 4 months old. While he has made countless visits in the last 28 years, he did not become a truly active member in the Disney fan community until the summer of 2007, when he decided to launch the WDW News Today website and podcast. Tom has since become an Orlando-local and is a published author on Walt Disney World.
Contact Tom at [email protected]

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