As the discussion of the Coronavirus (COVID-19) pandemic begins to shift to when and how places can reopen, Disneyland Paris has released new cancellation dates and details, as well as some changes to the park experience once reopenings do take place.

Temporary adjustments to booking and cancellation policies

During this continuously evolving situation, we have made temporary adjustments to our booking and cancellation policies for leisure holidays.  These policies comply with the recommendations of the European Commission’s Directorate-General for Justice and Consumers in the context of the Covid-19 outbreak. Given this context, we are frequently reviewing our commercial policy as the situation is in constant evolution.

RESORTS

I have a future holiday at Disneyland Paris (excluding Disney’s Hotel New York – The Art of Marvel – see below) arriving on or before 14 July 2020. What does that mean for my holiday?

We are offering two options: you can choose to receive a refund for the amount already paid for your holiday, or to receive a voucher for the same amount. If you choose the voucher, you can use it within 18 months to book any future holiday at Disneyland Paris (subject to the then applicable conditions), or to rebook a similar holiday to your original booking at the same price and under the same conditions.

• If you bought your holiday directly with Disneyland Paris, please fill out the electronic form to help process your request.

If you wish to speak to us in person, please call the telephone number indicated on your confirmation email. Call volumes are extremely high due to the unprecedented circumstances so please bear with us if it takes longer than usual to answer your call.

• If you bought your holiday through a travel provider (Travel Agency, Coach Operator, Online Travel Agency), please contact your operator directly.

* For certain periods depending on your original booking and for a holiday with equivalent features on certain dates – if the price of the new holiday is lower, you will pay the lower price.

I have a future holiday at Disneyland Paris (excluding Disney’s Hotel New York – The Art of Marvel – see below) with an arrival starting 15 July 2020 or after. What does that mean for my holiday?

The holiday at Disneyland Paris you have booked with us is confirmed. We shall contact you by email if the situation evolves.

In the current exceptional context we know there is a lot of uncertainty about travel and we understand your concerns. We are therefore offering you the option of modifying or cancelling your current reservation without charges (except for transport related charges as per our conditions of sale).

• If you bought your holiday directly with Disneyland Paris, please call the telephone number indicated on your confirmation email. Call volumes are extremely high due to the unprecedented circumstances, so please bear with us if it takes longer than usual to answer your call.
• If you bought a holiday through a travel provider (Travel Agency, Coach Operator, Online Travel Agency), please contact your operator directly.

If I have already contacted you, how is my request being handled?

If you have already requested to modify or cancel your Disneyland Paris holiday, your request is being processed. Please bear with us, as we have a high number of requests to handle. We will contact you by email to confirm your modification or cancellation.

DISNEY’S HOTEL NEW YORK – THE ART OF MARVEL

During this unprecedented situation and in line with government measures, the construction for Disney’s Hotel New York – The Art of Marvel was temporarily put on hold which is impacting our timeline for the hotel’s originally scheduled opening (15 June 2020). While we do not have a new opening date to announce right now, we hope to be able to share more information, once we can resume our construction work, and assess when we will be ready to open the hotel. We look forward to welcoming you soon at Disney’s Hotel New York – The Art of Marvel.

I have a future holiday at Disney’s Hotel New York – The Art of Marvel between 15 June and 31 October 2020. What does that mean for my holiday?

We are offering two options. You can choose to receive:
• A refund for the amount you have paid for your holiday, or
• A voucher for the same amount valid for 18 months. If you choose the voucher, you can use it to book a future holiday at Disneyland Paris (subject to the then applicable conditions), or to rebook a similar holiday to your original booking at the same price and under the same conditions Disney’s Hotel New York – The Art of Marvel once the date of opening is known.
• If you bought your holiday directly with Disneyland Paris, please fill out the electronic form to help process your request:
If you wish to speak to us in person, please call the telephone number indicated on your confirmation email. Call volumes are extremely high due to the unprecedented circumstances so please bear with us if it takes longer than usual to answer your call.
• If you bought your holiday through a travel provider (Travel Agency, Coach Operator, Online Travel Agency), please contact your operator directly.

* For certain periods depending on your original booking if the price of the new holiday is lower, you will pay the lower price.

I have a future holiday at Disney’s Hotel New York – The Art of Marvel starting 1 November 2020 or later. What does that mean for my holiday?

The holiday you have booked with us at Disney’s Hotel New York – The Art of Marvel is confirmed. We shall contact you by email if the situation evolves.

In the current exceptional context, you also have the option of modifying or cancelling your current reservation without charges (with the exception of transport related charges as per our conditions of sale).

• If you bought your holiday directly with Disneyland Paris, please call the telephone number indicated on your confirmation email. Call volumes are extremely high due to the unprecedented circumstances. We kindly ask that you delay your call if your arrival is not in the immediate future. We appreciate your patience and understanding.
• If you bought a holiday through a travel provider (Travel Agency, Coach Operator, Online Travel Agency), please contact your operator directly.

TICKETS

Are you allowing guests to rebook or extend the validity of tickets?

• If you have not yet used your Park tickets and they expire during the Parks closure, their validity date will be automatically extended until 31 March 2021*. Please check the back of your paper ticket or refer to your e-ticket for the validity date.
• If you hold an e-ticket, you must download it before its initial expiration date, and then present it at the entrance to the Disney Parks on the day of your visit.
• If you hold a paper-based ticket, just present it at the entrance to the Disney Parks on the day you visit.
* During the period of visit indicated in the calendar depending on your ticket type.

• If you have dated Group tickets booked by a group operator for a visit during the closure period, your tickets will either be cancelled and refunded or rebooked at the same price subject to availability for a new date of visit by the group operator. Please contact your group operator.

Can I get a refund on a FASTPASS bought for use during the Parks closure?

Yes.

• If you purchased your FASTPASS at the Disney Parks entrance: To request a refund, you should send a copy of the FASTPASS ticket(s) by email to dlp.communication.visiteurs@disneylandparis.com with your IBAN and BIC. Please ensure the price and the information printed on your FASTPASS ticket(s) is legible so that we can process your request.
• If your FASTPASS is not part of a hotel package and was purchased on our website or at our Contact Centre, tickets will be automatically cancelled and refunded in full.
• If your FASTPASS was purchased as part of a hotel package at Disneyland Paris, please refer to the “Resorts” section below.

I purchased tickets for the Buffalo Bill Wild West Show for a date during the closure, will I be reimbursed?

Yes.

• If your booking for the Buffalo Bill Wild West Show is not part of a hotel package and was made on our website or at our Contact Center, tickets will be automatically cancelled and refunded in full.
• If your booking for the show is not part of a hotel package and was made through a distributor or reseller, please contact your distributor or reseller directly.
• If you purchased tickets for the show at the ticket booth at Disneyland Paris, please send a copy of your Buffalo Bill Wild West Show ticket(s) by email to dlp.communication.visiteurs@disneylandparis.com with your IBAN and BIC to request a refund,. Please ensure the price and the information printed on your tickets is legible so that we can process your request.
• If your booking for the Buffalo Bill Wild West Show has been made as part of a hotel package at Disneyland Paris, please refer to the “Resorts” section below.

I purchased tickets for the Disneyland Paris Express from / to Paris for a date during the closure, will I be reimbursed?

Tickets for the Disneyland Paris Express shuttle service from / to Paris purchased from Disneyland Paris will be automatically cancelled and refunded in full.

If you purchased tickets through a distributor or reseller, please contact your distributor or reseller directly.

ANNUAL PASSES

For more details, please click here.

PARKS EXPERIENCE

Due to the closure of the Park, what does that mean for the overall Disneyland Paris experience?

Some experiences, shows or events may not be available or may be modified upon reopening depending on the evolution of the safety and sanitary measures and recommendations from public authorities. We will continue to communicate any adjustments to our operations or offerings as information becomes available. For now, the Marvel Season of Super Heroes (28 March- 7 June) and Disneyland Paris Princess Run (8-10 May) will no longer take place. Disneyland Paris Pride (6 June) and Electroland (3-5 July) will be postponed until 12 June 2021 and 2-4 July 2021, respectively.

We are actively working to bring the rich and multiple dimensions of the Disneyland Paris experience back and look forward to welcoming guests once it is advisable to do so.