Disneyland Resort Sending Cancellation Emails to Guests With Reservations Through October 31

While Walt Disney World’s phased reopening is well underway, the Disneyland Resort’s reopening remains stalled, with hotel cancellations now extending through October 31.

Guests with existing reservations has begun to receive emails notifying them of the cancellation, which read as follows:

Dear Guest, 

We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way. 

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can. 

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. 

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through October 31, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date. 

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals. 

To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule. 

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries. 

Sincerely
Disney Destinations, LLC

The resort had previously cancelled reservations through October 24. Currently, only the Downtown Disney District is open to guests.

Keep reading WDWNT and Disneyland News Today for more updates on this ongoing story.

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finding hope
finding hope
3 days ago

I think gavin newsom sucks

Hi Karen
Hi Karen
2 days ago
Reply to  finding hope

I think people who don’t wear masks and prolong the effects of this pandemic suck. As a laid off cast member, I don’t blame the governor for prioritizing public health.

finding hope
finding hope
1 day ago
Reply to  Hi Karen

I wear masks wore them before saint fuaci told me to so….once again you mask mandate people are off the mark.

Alex
Alex
2 days ago

Newsom is trying to punish Orange County for daring to contradict his edicts and faulty logic.

Jim Caraway
Jim Caraway
2 days ago

I HOPE DISNEY SUES THE CRAP OUT OF NEWSOM. AND BARS HIM FROM DISNEY PROPERTIES FOR LIFE!!!!!!!!!!

Last edited 2 days ago by Jim Caraway
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