Disabled Disney Guests Told to Ask for Callback Times at Each Ride & Practice Waiting in Line Instead of Getting DAS

Cinderella Castle at Magic Kingdom. A crowd of guests is in front of the castle, some holding Mickey balloons.

Travel agent Jamie Santillo took to Instagram this week to talk about her upsetting experience with the updated Disability Access Service (DAS) at Walt Disney World. DAS Complaints Santillo shared the following video about no longer qualifying for DAS despite having a heart condition and a defibrillator. The Cast Member Santillo spoke to offered Santillo … Read more

Disability Access Service Changes Now in Effect for Walt Disney World

Partners Statue at Magic Kingdom

On May 20, 2024, the previously announced changes for the Disability Access Service (DAS) went into effect at Walt Disney World. According to Disney officials, these changes to the service are due to overuse. In the past five years alone, the use of the DAS has tripled, bringing it far beyond its original intended capacity. … Read more