Universal Has Dialed Back Their Disability Access Policies, Will Disney Follow?

A tall, ornate castle with blue spires and clock on the main tower set against a blue sky.

With Universal’s recent decision to stop requiring disabled guests to apply for an IBCCES Accessibility Card (IAC), we must wonder if Disney will also change their controversial disability access policies. Universal Stops Accessibility Card Requirement We learned this week that Universal Orlando Resort no longer requires the IAC to receive accommodations at the parks. They … Read more

Guest With Terminal Cancer Denied Disability Access Pass at Disneyland Resort

A group of people walking at Disneyland. Splashed text reads: "Disneyland CA, 2024 DENYING DISABILITY PASS for someone with TERMINAL CANCER." Social media comments are visible at the bottom.

A guest with terminal cancer was denied the Disney Disability Access Pass (DAS) at Disneyland Resort, according to a post shared by their daughter on TikTok. Guest with Terminal Cancer Denied Disability Access Pass at Disneyland The video, posted by Jazzy as user lovelyjay.17, shows her and her family walking away from the Accessibility Services … Read more

DAS Defenders Petition Reaches 16K Signatures as Disabled Individuals Feel Excluded From Disney Parks

Partners Statue at Magic Kingdom

Disney’s updated Disability Access Service (DAS) went into effect at Walt Disney World earlier this month and will go into effect at Disneyland Resort on June 18. Updates to DAS were ostensibly to prevent non-disabled guests from taking advantage of it after “overuse” of the service in the past few years, but disabled individuals are … Read more

Disabled Disney Guests Told to Ask for Callback Times at Each Ride & Practice Waiting in Line Instead of Getting DAS

Cinderella Castle at Magic Kingdom. A crowd of guests is in front of the castle, some holding Mickey balloons.

Travel agent Jamie Santillo took to Instagram this week to talk about her upsetting experience with the updated Disability Access Service (DAS) at Walt Disney World. DAS Complaints Santillo shared the following video about no longer qualifying for DAS despite having a heart condition and a defibrillator. The Cast Member Santillo spoke to offered Santillo … Read more