Email Support Archives - WDW News Today

Disney Contacts Guests Who Purchased Genie+ on Disastrous Disneyland Launch Day

December 13, 2021 Jade Mackey

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If you purchased Genie+ on its debut day of December 8 at Disneyland Resort, you may want to check your email. Disney is sending out apology emails to anyone who purchased Genie+ on its rollout day. On its first day, the Disneyland app couldn’t handle the traffic and all guests suffered from the technical issues. … Read more

Walt Disney World Introduces V.I.PASSHOLDER Phone, Online, and Email Support Service for Annual Passholders

September 7, 2018 Jesse DeRosa

PHOTO REPORT: The Magic Kingdom 10/13/17 (Alien Encounter, Passholder Lines, Splash Mountain Closure, Etc.) annual pass sign

Introducing V.I.PASSHOLDER Support, a new service available exclusively for Walt Disney World Annual Passholders. The dedicated support service offers a Passholder phone line, an online chat, and email support. The service is designed to give Passholders easier access to information about their passes, such as what benefits are included in their pass, assistance with the … Read more