guest experience support Archives

Universal’s Great Movie Escape Opens in Orlando, Pteranodon Flyers Closed Indefinitely, New Harry Potter Interactive Wands Debut, and More: UPNT Weekly Recap (12/5/22-12/11/22)

December 12, 2022 Katie Francis

We bring you a lot of stories. Sometimes it’s hard to keep up. So in case you missed anything from our feed, we have rounded up all our stories in one place to get the news at a glance. Here is your Weekly Recap for December 5 – 11, 2022. Universal Parks and Resorts Universal … Read more

Universal Orlando Resort Offering 2 Extra Days Free With 2-Day Tickets, Construction Speeds Up on Entrance to Future Minions ‘Villain-Con’ Attraction, and More: UPNT Weekly Recap (11/21/22-11/27/22)

November 27, 2022 Katie Francis

We bring you a lot of stories. Sometimes it’s hard to keep up. So in case you missed anything from our feed, we have rounded up all our stories in one place to get the news at a glance. Here is your Weekly Recap for November 21 – November 27, 2022. Universal Orlando Resort Universal … Read more

Universal Orlando Resort Testing Guest Experience Support Kiosks

November 24, 2022 Shannen Michaelsen

Universal Orlando Resort is now testing a “Guest Experience Support” service with Team Members at kiosks throughout the parks who can help with simple guest needs. We met Team Member Amani in Universal’s Islands of Adventure. She had celebration buttons and maps at her kiosk in Port of Entry at Universal’s Islands of Adventure and … Read more