Annual Passholders at Walt Disney World were emailed by Disney Destinations, notifying them of a technical issue with the company’s third-party payment vendor. The issue caused a delay in the processing of payments for Annual Passholders who participate in the monthly payment program.
Annual Passholders Monthly Payment Delayed Due to Third-Party Vendor Issue
At 7 p.m. on November 28, 2023, Annual Passholders were notified via email about the technical issues impacting payments made from Nov. 18-27, 2023. Those payments were delayed and will instead be made this week. The issues only impact members of the Passholder community who are part of the monthly payment plan, not anyone who paid for their Annual Pass in full.
Read the full email below:
Dear Passholder,
Thank you for being a part of the Passholder community.
We wanted to make you aware that a technical issue with our third-party payment vendor caused a delay in processing preauthorized payments made through the monthly payment program from Nov. 18-27, 2023. We apologize for any inconvenience this may have caused.
We will resume processing monthly payments this week, including charging payment cards for those payments that were due between Nov. 18-27, 2023. Depending on the financial institution issuing your payment card, it could take up to 5 business days for this charge to appear in your account.
Please note this did not affect Passholders who paid for their Annual Pass in full. For those on the monthly payment program whose payments were affected by this issue, your payment schedule will resume and continue moving forward, and you can expect your next payment to be charged on your normal monthly payment date.
We appreciate your understanding and patience. We look forward to seeing you real soon!
Disney Destinations
At the same time, Magic Key Holders at the Disneyland Resort were experiencing the same issue. They were also notified of the delay via email.
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