guest experience Archives - WDW News Today

Guests from the United Kingdom Unable to Book Online Reservations for Walt Disney World

March 4, 2024

Exterior of United Kingdom Pavilion in EPCOT.

Guests living in the United Kingdom may find themselves unable to book online reservations for Walt Disney World, due to privacy laws put in place. United Kingdom Guests Unable to Book Online A guest living in the United Kingdom reached out to WDWNT, explaining that they were given an error message after attempting to book … Read more

Universal Orlando Resort Testing Guest Experience Support Kiosks

November 24, 2022

by Shannen Michaelsen

ioa guest support kiosk team member nov 2022 3150

Universal Orlando Resort is now testing a “Guest Experience Support” service with Team Members at kiosks throughout the parks who can help with simple guest needs. We met Team Member Amani in Universal’s Islands of Adventure. She had celebration buttons and maps at her kiosk in Port of Entry at Universal’s Islands of Adventure and … Read more