It took a little over 2 months, but yesterday, we received the correct Lion King Hyena Mystery Chaser from the Disney Store in the mail.
We, like many of you, opened up a case of Lion King Vinylmation a couple months back only to have an incorrect chaser. One that mixed up Ed’s body with Banzi’s head.
The above picture was taken by us at D23. Among many excited collectors opening box upon box, we found this previously unknown chaser. Caught up in all that excitement, we didn’t notice the error. Right away, the Disney Store promised to make good on the error by sending guests who opened up a blind box and got this error figure, a replacement corrected figure. All you had to do was email customer service and provide some info like a copy of your receipt. They said expect it in 8-10 weeks, and although it was a few more than that, we are very happy to have received it. So if you contacted customer service as well, rest assured, it seems as if you will be getting a UPS package in the mail too.
On another note, we have made numerous attempts to contact the Disney Store and the Vinylmation team about what steps they are taking to correct this issue in current blind boxes sold on the shelves. As of today, there is no official comment. Can anyone verify if the incorrect chaser is still inside cases currently being shipped to stores?