We contacted the Disney Store about the production mishaps guests were experiencing with the recently released Whiskers and Tales series. Here is their response:
“Quality of our products is of the utmost importance, so we apologize to any of your readers who might have found issues with their Whiskers and Tales Vinylmation Series.
For any guest who has an issue with the Whiskers and Tales Vinylmation they purchased at a Disney Store, we advise that they return to the store where it was purchased and ask a Cast Member for assistance. For those guests that made their purchase online at DisneyStore.com, they should call DisneyStore.com Guest Services where a Cast Member can best address their questions and concerns. The phone number for DisneyStore.com Guest Services is: 1 (800) 328-0368.”