Disney World Cracking Down on FastPass+ Cheating, Will Begin Locking Guest Accounts Who Abuse System

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Disney will soon be turning on a validation system of sorts for FastPass+ usage inside of the Walt Disney World theme parks.

A term dubbed “In-Park Validation” on internal documents, this phrase means the validation of park admission and entry for the day before allowing FastPass+ usage. Guests “in the know” for the past few years have learned a loophole in the system that allows bookings using the in-park FastPass+ kiosks with expired tickets or by using a second ticket on their account to book another set of FastPass+ for the day, but not actually using the ticket to enter the theme park. Basically, tickets not used to enter the park could be used to obtain valid FastPass+ reservations.

There is a similar loophole with Cast Member passes as well, where they have 3+ “Guest Passes” to allow their family and friends into the park, but limited restrictions on FastPass+ booking and usage without redeeming admission.

Another issue that’s been plaguing the parks has been 3rd party tour guides. These are the unofficial tour guides people are finding through numerous Disney fan sites, Craigslist, and more. These guides promise FastPass+ usage for all the attractions for their paying clientele, which means their employees rope-drop the park with these handfuls of expired tickets and cards to book the major attractions first thing in the morning at the FastPass+ kiosks. This is all combining to a few people holding FastPass+ options from thousands of folks who are paying admission that day and now cannot find anything they want available.

This in-park validation system will check to ensure that a guest used an active ticket for admission before redeeming a FastPass+. If you didn’t, the Cast Member at the FastPass+ line at any attraction can see this and deny you entry. Repeated attempts will lock MyDisneyExperience accounts from utilizing the FastPass+ booking option, which can be a serious deal for those abusing the system. Guest Relations will be able to unblock accounts if the behavior was deemed non-abusive.

This new policy is slated to rollout within the next few weeks at Walt Disney World. Stay tuned for a more definite date.

About the author

Tom Corless

Tom has been regularly visiting the Walt Disney World® Resort from the time he was 4 months old. While he has made countless visits in the last 28 years, he did not become a truly active member in the Disney fan community until the summer of 2007, when he decided to launch the WDW News Today website and podcast. Tom has since become an Orlando-local and is a published author on Walt Disney World.
Contact Tom at [email protected]

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XS Tech
Guest
XS Tech

This makes sense as the old paper fastpass system had the same type of validation to check if the ticket was used for admission that day before issuing a fastpass.

Honestly I’m surprised it took Disney this long to implement the same restrictions with the new system.

Melanie
Guest
Melanie

Wow, I had no idea this was even a thing. Glad they will be fixing these loopholes for people whose visit might be the only one they get in their lives.

JJ
Guest
JJ

I’m with you Melanie, had no idea this was such a big problem. Hope they can take down the cheaters and ban them from Disney.

William Dwight Stewart Jr
Guest
William Dwight Stewart Jr

Agreed Melanie . 110% .

Jed
Guest
Jed

Sounds good. Hopefully will increase availability for same day passes as I know that’s been a problem for AP holders

GB
Guest
GB

It would be nice if they could also fix the dining reservation system. People who make multiple reservations for the same meal and then pick when they decide which one they want to go with.

A
Guest
A

They did. It’s called 24 hour cancellation or you bet charged 30$

Cory
Guest
Cory

What GB is talking about is people who cancel ADRs by lying and saying a family member became ill. The fee is waived every time, no questions asked. Some rationalize it saying fatigue could lead to illness.

Anonomouse
Guest
Anonomouse

That doesn’t fix anything. People still make multiple dining reservations and then decide a day or 2 before and cancel. So others can’t actually plan their trip and are left to try and grab reservations once they’re canceled the day before.

Dan
Guest
Dan

I thought if you miss a scheduled dining reservation they charge the card you used to secure the reservation.

Jake
Guest
Jake

Not really. If you call and make an excuse they refund you. They rarely actually charge someone without getting asked for a refund.

Joanne
Guest
Joanne

They charge the credit card $10 per person in the party for a missed ADR.

DisneyFan
Guest
DisneyFan

Unless you call and say some one is sick. Then, no fee.

Shelby
Guest
Shelby

They do

Valerie
Guest
Valerie

What about the guests with annual passes? I don’t want to have issues with my account on my Disney experience. I use it all the time when I am at Disney. I use the fast pass every time.

Matthew
Guest
Matthew

I would guess this doesn’t really pertain to AP. We only have (1) AP ticket, so we can only book (1) FP+.

kino
Guest
kino

If you abuse the system with an AP, the AP account will also be locked and you will not be able to book FP for the rest of the pass (and probably even after you renew the pass).

Hungry guest
Guest
Hungry guest

Great news! And it’s time once again to crack down on sites like mousedining.com and touringplans.com that are still webscraping the dining reservations so no one else can ever get any. And, yes, they ARE still making money from doing it!

Susan
Guest
Susan

Hungry guest. I’m confused. How is touring plans making money helping someone to find a reservation? I used them once to help get an impossible California Grill reservation at the last minute. I didn’t pay anything, how did they make money?

DisneyMom
Guest
DisneyMom

Fortunately Disney has been very successful in battling bots. Mousedining nor touringplans can make dining reservations then sell them.

Mary
Guest
Mary

You do know that the Touring Plans Reservation finder is free (you just need to sign up for a free account)? Also Touring Plans actually pays people to search for the reservations? I am confused how that makes them money?

Jane
Guest
Jane

That “free” account uses your information and sells it to third parties. That’s where the money is.

Len
Guest
Len

As the owner of TouringPlans, I’ll state categorically that we don’t provide information to third parties in any way.

Joanne
Guest
Joanne

Touringplans only notifies people that there is a reservation available for the date and time the person wants it. Touringplans doesn’t actually make any reservations – it is up to the person notified to do that on their own, if they still want it.

Kathy Thompson
Guest
Kathy Thompson

It is about time. I would read about people doing this and would think to myself, you are proud you are cheating the system/Disney but you are cheating fellow guests!

Jeff
Guest
Jeff

I think this is a great idea. I’m glad that Disney is taking the initiative on this issue because it is unfair to paying guests. Good move by Disney!

Anonomouse
Guest
Anonomouse

Why does the fastpass+ kiosk not just check admissions information and just deny the fastpass to the person? It seems like they came up with the most convoluted way possible to deal with what seems like a really easy fix.

JJ
Guest
JJ

Two completely different programs/apps that they will have to write code to have them “talk” to each other.

Memo
Guest
Memo

It currently doesn’t do this and thats whats being implemented.

Matthew
Guest
Matthew

Are they going to crack down on people saying ‘my FP+ is not working’? Or, ‘I put it in’? I have seen a family of 8 only have a couple of the people actually have FP+, but they saying ‘I’m with them, my FP+ must not have linked’. This could be used to game the system too.

Philip Jones
Guest
Philip Jones

Most times I’ve seen larger parties try to “piggy-back” on one or to FastPasses, they have been denied. Politely, but firmly.

Amber
Guest
Amber

There are times the FP really doesnt work, my family was there in Jan (6 of us) and there were times that only 2-4 of us would have working FP but it would still show on my Disney Exper. that everyone would have FP for everything together. So as i do think they need to watch this too, I think they allow it for a couple reasons 1. they know there is a flaw in the system and 2. they want to keep groups/family together. Just need to be wise about it and check to see if everyone is booked… Read more »

Disney mom
Guest
Disney mom

I was treated like an ogre (other park character reference intended ) because I make fp+ reservations for my family and the system keeps dropping only mine. It says I am cancelling the pass from an apple iPhone. I don’t own an iPhone, so how is that possible? We are AP and this has been happening for a year now.
So this may actually be a valid excuse for some. Not all, but some.

Disney Pete
Guest
Disney Pete

I’d look at someone in your household with an iphone. That or your accounts has been hacked in which case is time to change your password. Someone is definitively getting into your account without your knowledge or acknowledgement.

Deb
Guest
Deb

Touring plans does not charge for their reservation finder and they have Disney’s permission.

DisneyMom
Guest
DisneyMom

So glad to hear they’re closing those loopholes! My son and I each have about 12 bands but couldn’t fathom using them in this fashion. Whatever happened to integrity?

A Former CM
Guest
A Former CM

Maybe because it’s a horrible system…

JW
Guest
JW

wonder if they will crack down on the those who book resorts for the 60 day FP and then cancel the hotel but still use the FP.

Progressive Music Lover
Guest
Progressive Music Lover

I find it rather disturbing when I hear phrases being used like “crack down” when referring to Disney’s attempts to prohibit an activity that is so minuscule in scope. It is an obvious non issue to Disney, which they will use to justify an overreaching abuse of their authority. This is disappointing coming from
Mr Iger. I mistakenly believed that he shared the same progressive, liberal beliefs that I do, only to contradict that notion, by “cracking down” on its guests. I dread to see where this policy goes from here.

Shelley
Guest
Shelley

Progress? Liberal?….. who cares what your political beliefs are?! We are talking about a HUGE corporation that entertains thousands upon thousands daily! When you have “regulars”, being AP holders or Cast Members that know the system and abuse it…… making it difficult and nearly impossible for guests who pay thousands of dollars to vacation there obtain fastpasses, it is ABUSIVE and does NEED to be dealt with! I support Disney and Mr. Iger’s new “crack down” policy to fix the loopholes and close the abyssal gap for such abusers! Disney is such a ‘yes man’ corporation, people have learned that… Read more »

Rhino
Guest
Rhino

“Abuse their authority ?” THEY OWN THE PLACE, they are just trying to make it fair for everyone !!!!!!!!!!!!!!!!!!!

Philip Jones
Guest
Philip Jones

How is this an “overreaching abuse of their authority?” Disney’s authority to set business policy and implement enforcement mechanisms within the confines of their own parks is absolute. They are not a publicly funded government agency whose power to limit access is governed by a Constitution.

Cory
Guest
Cory

“Cracking Down” are this article’s words, not Mr. Iger’s.

Progressive Music Lover
Guest
Progressive Music Lover

I understand that, and we both can agree that it is a rather shabbily written article. However the pretext is there, so that Disney will simply use this flimsy excuse in order create further inconvenient rules and regulations that are designed to intimidate those that Disney deem fit. I remember the days when Disney represented total freedom and fun in a safe and friendly environment, now it is slowly creeping towards a totalitarian state.

I'm more progressiver
Guest
I'm more progressiver

The problem is that people were invited into the equation. It is people that made it unfriendly by trying to game the system against other people, hence the crackdown. If people were actually considerate of others and not just thinking about themselves, this would not have even been an issue.

Disney Pete
Guest
Disney Pete

Sounds like you’re one of these abusers.

Mj
Guest
Mj

What does being liberal have to do with anything? There are only a limited amount of fast passes available each day and to punish those people that are abusing the system and preventing others from getting fast passes is wonderful. This crackdown should be embraced. What reason do you have to be against this other then wanting to take advantage of the systems in place yourself.

MeMo
Guest
MeMo

You are mistaken. It is not minuscule in scope, its actually fairly widespread and is most definitely NOT a non-issue. Its about fairness to ALL guests, and preventing those abusing the system who are currently personally profiteering (a large amount of money) from it. I’m not quite sure what scenarios you are creating in your mind, but I’m afraid you’re are making something from nothing. Disney a) own the parks and implement any policy they choose if its in the interest of the business but more importantly, paying customers, and b) are in the business of providing memorable experiences, so… Read more »

Progressive Music Lover
Guest
Progressive Music Lover

We can all agree that the current CEO, who once spouted quasi progressive attitudes, is nothing more than a shallow capitalist only out to make a quick dollar at the expense of the worker, all the while providing his Wall Street cronies with comps on Disney property. If this weren’t the case, this discussion would not be taking place. How many of the CEO’s “associates” actually have to endure 3 hour waits for Flight of Passage? Think about that question and ask yourselves who does the CEO care more about? The little people he and others, like James Cameron, hold… Read more »

Wth
Guest
Wth

We CANT all agree on that.

Chris Baker
Guest
Chris Baker

People had discovered loopholes in the FastPass system that Disney didn’t anticipate (pretty clever ones, I have to admit. I wish I had thought of some of those). And as some people were ‘gaming’ the system, and getting more FastPasses than they should have, Disney decided to correct the loopholes so each guest has the same access to FastPasses as everyone else. Disney owns the park, Disney makes the rules, Disney can change the rules at any time. Disney can cancel the FastPass system if it wants to. That’s how business works. From what it sounds like, a guest could… Read more »

Deb Alton
Guest
Deb Alton

Same with fort wilderness they book a site for the fast pass then don’t show up to camp which means it says they are fully booked but the park is nearly empty.

Walt
Guest
Walt

No need to lie to CMs and tell them your “FPP didn’t link”. I just dress up like Walt and they let me in. Boom.

Catherine
Guest
Catherine

I wonder if they can do something about not being able to get dining reservations. As DVC club members we cannot get the free dining and we have to wait just like everyone else for the 180 day window and then can’t get hardly anything!! AND WE HAVE TO PAY!!
I think these independent people must use numerous online accounts to snag hundreds of dining reservations in minutes!!
This is the FIRST trip that I haven’t been able to get Cinderella’s Royal Table if we wanted it.

J Atlas
Guest
J Atlas

So glad they are fixing this. It was next to impossible to get fast passes when we were there.

Erica
Guest
Erica

I liked the old system better. This new system is awful, so people are trying to cheat the system. If it weren’t so ridiculous to begin with, people wouldn’t be such scammers. Not everyone knows a month ahead of time that they’re going to be in the park, and by the time they get there there aren’t any fast passes available. It shouldn’t be something that needs to be booked that far in advance. And if you’re fast enough to get around the entire park and pick yourself up fast passes for the day, then more power to you!