Todays topic is going to be somewhat controversial, as it deals with the news that has been spreading around major media news circles. That topic is the ongoing discussion about the working conditions of the Cast Members at the Disneyland Resort. I want everyone to come into this article with an open mind, as I did when researching this topic. What I wanted to do was to show the other side of the argument, that not every one is reporting on. Most reports are reported in a very one sided fashion, so my approach was to at least introduce the other side of this story.
In prepping a story about this ongoing labor debate, I contacted Disney for a statement. Disneyland Resort in turn offered an opportunity to speak to Anthony Pacini, a Program Coordinator for Disney University at the Resort. We spoke on his career with the resort, and what it is like to be a Disneyland Resort Cast Member as well as advice he would give to someone just starting their career at the Disneyland Resort. Below is my interview with Anthony:
WDWNT: How did you begin your career with the Disneyland Resort?
Anthony: My initial time here I was actually an operating participant, so before I became a full fledge Cast Member, I worked in Downtown Disney first in a store called Illuminations, where the new Disney Home store just opened recently actually. That was my preview to the Disneyland Resort, and it’s what got me interested. So I wanted to just try it out. I had so many good relationships with the property management team that I really wanted to consider a second career with Disney so I did, so I applied. And I found myself in the Disneyland Hotels as a lifeguard.
WDWNT: Over the course of your career at the Resort, what have been your different roles you have had over the last 10 years?
Anthony: Oh ah, lets see I will try to list it out. I started as a lifeguard, and i started off part time originally, so I was working multiple jobs, and I was really interested in building my career so I set up some times with my managers, asking what type of opportunities are out there, and at the time there was an orientation facilitator. So I became a Traditions Facilitator, I still had my lifeguard role, but I got to go facilitate as needed which was awesome. And then after that I got promoted in my area, so I was slowly was able to go full time, then I became a Lead.
Then after that, I was going to (Hospitality School), there was a temporary role working for the Disney University. I was covering the operations and some leadership classes, so I did that. I did that as a temporary role, right before California Adventure (was rededicated) in 2012. So I did that, then I went back to my area after that assignment, and I decided I really wanted to build my career and get some new experience so I went into Guest Services for the Disneyland Hotel and Disney’s Grand Californian Hotel & Spa. So I would work front desk, phone room, concierge, lounge, it was all the guest services for the hotels.
So I did that for a out a year then I applied for an ongoing role with Disney University, which I worked for before. And that was supporting leadership classes this time around instead of the operations. So I moved into that role, I got it and was very excited, it was very different. This role was backstage, instead of on stage with guests. And then right after that, I have been apart of that for 4 years now, but I also had a temporary assignment where I got to work with Disney College Program. I worked in the housing in downtown Anaheim, and then I came back to the Disney University and moved into supporting the orientation program, Traditions.
WDWNT: What would you say was your initial drive to work for the Disneyland Resort?
Anthony: I came from Northern California, and I worked in Hospitality in Hotels and quite a few theme parks in Northern California as well. And I got the chance to work on property as an operating participant, and there was something about it. I just wanted to work for the company. It just seemed like a good fit, I mean the idea that they might have a role for me. That I could build a second career, and I can try something new. Its just such a different company to work for. Its a different culture, its 2 theme parks, downtown disney district, the 3 hotels. I mean, at that time, I was learning how big it was and I hadn’t been to Walt Disney World at the time too. So it was just a giant different experience, that I said I just really want to work with this company. There is just something about it. The people, the culture, the relationships I had built as an operating participant made me want to apply, and I did and it worked out.
WDWNT: During your time at the resort, were you encouraged to look for opportunities to advance your career at Disney, and if so, what kind of opportunities were there for you to go for?
Anthony: Yeah, absolutely! It started with talks with my managers. I was really serious about the company so I think I had quite a few conversations, frequently with my managers. And my managers, most of them were promoted from within, applied, worked their way up. Became trainers, became leads, and then eventually managers in the area. And they had so many years of service too. I mean one manager I believe had about 25 years of service, started when the Disneyland Hotel was acquired. So there was all this interest and experience. And so when I asked them about it they said there was so much opportunity, whatever you are interested in, if you are curious about something, pursue it. Which, you know, is how I became apart of the Tradition team, became a facilitator. And I guess when you put yourself out there you start to learn a lot too. They also showed me Disney Careers internal application, applying online, finding whats available. You know, what are these positions outside of the Disneyland Resort, what are these inside the resort, what are you familiar with, how can we find out. And it was really nice too, because they had a good network of people they had worked with, in their past career. So I could really find out as much as I wanted, it was really nice.
WDWNT: Do you believe Disney as a company, and Disneyland in particular, does its best to provide you the best working environment?
Anthony: Absolutely! I say yes to that. I am a technology guy, so I am always curious about whats next and how we can use it. And I work in Learning & Development right now, so we are even looking at ways into how do we evolve, how do we change. And I think we work for the right company. This place, from benefits, to backstage things, we have banks backstage for use. We have heath services, we have a pharmacy now, there are all these things that are available. I mean we have a backstage Starbucks, those are kinda nice perks too. But its a place that you can come and use that stuff. And I see the company evolving, you know if you work for the company, you get perks like the ABC app you can login and watch shows. There are these things that they give us, and they try to take care of us and I really value that.
WDWNT: What would you say is the main factor that keeps the magic alive inside you, every day working at Disneyland?
Anthony: So I think I really have a unique point of view. Because I get to be with Cast Members on their first day, and I mean there is something about it. They’re excited! I really feed off of that and I get to experience it 2-3 days a week. Which is really good, and I get to build up and prep for that. And I get to look at how I can improve that and how I can make it a better experience, and thats really important to me. I have worked for this company just over 10 years now, and thinking back at my experience, I was completely excited too and I want to make sure its awesome. And thats something, working in a backstage role, again I don’t get to see guest all the time, so its huge for me. Thats how I get to enjoy it.
WDWNT: What would you say is the best thing about working for the Disneyland Resort?
Anthony: Oh my gosh, the best thing? Lets see. I was talking a little bit earlier about how I love technology, and I am really a big fan of evolution of our theme parks right now specifically. I get really excited about Fastpass+ at Walt Disney World , when I go out there. I have gotten to use MaxPass a few times now here at Disneyland. I got to bring my family and fiends to come experience it. I am a huge digital guy, so I like all of that stuff. Its neat to see the evolution of all of the new rides, and overlays and like Food & Wine. I just love that there is just so much variety, its makes it really fun to keep coming back. And even working here, I cant keep up with all of it, there is always something new to look forward to.
WDWNT: What advice would you give for a new Disney College Program Cast Member or brand new Cast Member, just starting his/hers career at Disney?
Anthony: Great question! I think looking back at my own career. I would ask questions, get to know people. Ask about their experience. Especially for Disney College Program, having worked with some of the participants there are so many opportunities, like going to the Walt Disney Studio Lot, or going and doing the Hollywood tour, the ability to take extra classes when you are enrolled in the Disney College Program. To see those Leadership speakers come to talk to the class. Anything that you can do, especially coming into the Disney College Program, if you are interested in it and want to pursue it. Go for it. Because I think it would make it a better experience for you. And its only going to build your career and experience to beat your own expectations.
WDWNT: Thank you so much Anthony for talking to us today!
Anthony: Yea, it was a lot of fun talking to you.
As a former Disneyland Resort Cast Member, I can tell you I know of ways I could have expanded my career within the Disneyland Resort if I chose to. The most popular program was the Emerging Leaders program, which took Cast Members(who applied for the program), into Managerial positions within the Resort. This gave entry level Cast, the opportunity to learn how to become a successful and knowledgeable leader within the Resort. At the end of the program, they are able to then transition their role into a permanent Managerial role within the Resort. In a statement from the Disneyland Resort: “Many of our salaried Cast started in hourly roles at the resort. Last year alone, more than 2,200 Cast Members moved from part-time roles to full time status, and hundreds of hourly Cast Members were promoted to salaried roles”. The lesson I took from researching this topic was the opportunities are there for advancement within the Resort.
The City of Anaheim itself is what, in my view, is the biggest hurdle when it comes to the living conditions of Cast Members in entry level role. I believe this is what needs to be addressed first, as this is the main reason most workers in the city of Anaheim, not just the Disneyland Resort, find trouble with living conditions in relation to their pay. If the City of Anaheim addressed the outrageously priced living conditions in the city, then we would see the living conditions and livelihoods of all employees in the city of Anaheim, start to rise. Here is some information gathered from a few websites on the average of the cost of living, and the average apartment cost in the city of Anaheim;
” Cost of living indices are based on a US average of 100. An amount below 100 means Anaheim, California is cheaper than the US average. A cost of living index above 100 means Anaheim, California is more expensive.
Anaheim, California cost of living is 165.20.
|COST OF LIVING||Anaheim, California||United States|
- The cost of living in Anaheim is 4% higher than the California average.
- The cost of living in Anaheim is 44% higher than the national average.
- The cost of housing in Anaheim is 118% higher than the national average.
|Rent Per Month||Average|
|Apartment (1 bedroom) in City Centre||$1,587.50|
|Apartment (1 bedroom) Outside of Centre||$1,281.25|
|Apartment (3 bedrooms) in City Centre||$2,472.22|
|Apartment (3 bedrooms) Outside of Centre||$2,000.00|
There is a sense of pride with someone who works at the Disneyland Resort. It is the only Disney park in the world that Walt walked in. And that sense of pride is abundant throughout the Resort no matter what Cast Member you encounter. Disney is a place where your passion, and your hard work, will get you many places just as it did for Anthony. I don’t want anyone to come away from reading this, like I don’t think the Cast at the Disneyland Resort should get paid better. Of course I do, but there needs to be more conversation about what opportunities are given to the Cast to earn more at the Resort. As well, there needs to be a larger conversation about why it needs to cost so much to live within the City of Anaheim. I love the Disneyland Resort, and I love their Cast.
During my time there, my fellow Cast Members were my family. And like any good family we are going to come to some disagreements from time to time. I do not disagree with the fact of the Cast needing a deserved wage increase, but I do disagree with some of the rhetoric being reported on about the working conditions and the lack of opportunities given to the Cast. They are there to find. Work hard, be passionate, and that will pay off. I can’t wait to hear of the stories coming back from within Disney, once the Cast take advantage of the recently announce program, where Disney will help pay for college to Full-time hourly employees. This will do amazing things. Again I would like to thank Anthony Pacini for talking with me about his role at the Resort. I hope this article starts a conversation from both sides, and not just one side of the story. I end this article with a fantastic video shared by Disney recently: