UPDATE: Walt Disney World Website and My Disney Experience Mobile App Access Restored

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UPDATE: The site and app are now accessible.


 

According to a tweet from @WDWToday, the Walt Disney World website and My Disney Experience app are completely down and unavailable at this time.

This means the FastPass+ system, both redeeming current and booking new FastPasses, the dining reservation system, including checking in to a restaurant and making new reservations, and the resort reservation system, including checking in or out of your Disney resort, are all currently not operating at this time.

This also means the systems that support the My Disney Experience app are down, which means the app is non-functional. Don’t expect to open your resort room door with your digital key!

“Guests may experience challenges” is an impressively euphemistic way of saying the app and website are completely unusable!

Stay tuned to WDWNT for updates on this rather embarrassing situation!

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About the author

Jason Diffendal

Jason has been a lifelong fan of the Disney parks since his first visit at age 2. His biennial pilgrimages during his childhood accelerated into semi-annual visits by the year 2000, when he also Joined the Disney Vacation Club. Luckily, Jason’s bride-to-be was also a Disney fan, which allowed his infatuation with the Disney parks to continue, and ultimately culminated in their wedding at Disney's Wedding Pavilion in September 2003. Early in 2007, Jason began his involvement with the planning for what became Celebration 25, the unofficial fan gathering to commemorate the 25th anniversary of Epcot®. Soon thereafter, Jason met Tom Corless at a pin trading meet in New Jersey, and became part of the WDW News Today podcast starting with Episode 17. Jason has been involved with the WDWNT Network ever since, and can't seem to escape no matter how hard he tries.
Contact Jason at [email protected]

5 Comments

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  • As someone who works in the consumer-facing online world, these types of outages happen occasionally and aren’t totally unexpected. (And they arent fun.)

    What will be more intriguing is to see the actual root cause analysis (if we ever get access to it) and WDW’s response.

    I’d be on the lookout for these types of questions and answers:
    Was the outage caused by human error? (process changes)
    Was the outage part of normal change management? (process changes)
    Was the outage due to unexpected demand or load on the back-end infrastructure? (more infrastructure to provide higher availability and redundancy)

  • Website is down. Can’t do anything. This is really kind of insane. I have spent a boatload of money on my upcoming trip and have been struggling for days to do the simplest of things, like maneuvering dining reservations, FastPass selections, and more. You would think Disney could figure this out. It is really annoying!

  • Our trip was a real mess because of this! Apparently Disney was experiencing major issues during our trip and just prior as well from what we were told. We arrived September 12 and checked out on the 18th, 2018. First bad sign was the Magical Express broke down on the highway. Waiting in the hot bus for another to arrive. Things break, so we understood we needed to be patient. Check in was a little annoying. They asked all the information over again (credit card info, PIN set up and contact info which was done prior to leaving home in order to save time at check in! Next issue was one person in our party of 6 had no tickets on their Magic Band. We all had 7 day park hopper passes. We spent time waiting in line TWICE in the heat. One time to find out the band was not working and then we had to go stand in another LONG line at guest services to get it straightened out. They could not fix it. Gave us a card to use and told us it would be fix by evening. It was about FOUR days before the band worked properly. Then back to day one, our luggage took TWELVE hours to get to us. We returned to our room around 9:30 pm after a day at the parks to find no luggage. Two tired toddlers and four tired adults :( Called front desk and about an hour later…..our luggage arrived. Not pleased at all. This is our 3rd trip in 2018. We know when things are not working properly and this trip was a waste of $$. Disney did little/nothing to compensate for all the blunders. Spent a lot of money and the MDE app did not work the entire trip. We were given an extra fast pass for all our “trouble”. Unfortunately with MDE not working, we didn’t find it possible to even use the extra fast pass! Having access to fast passes is supposed to be a benefit of staying on property. I feel that if things are not working Disney has the responsibility to compensate in a reasonable manner.

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