New Guest Experience Team Will Assist Guests at Magic Kingdom Starting December 16th
Walt Disney World Resort is testing a new experience in Magic Kingdom starting December 16th and running until mid-January. There will be a new group of cast members, known as the Guest Experience Team, that will work to assist guests with making the most out of their day in the park.
The main pain points that this team will be helping with include booking, modifying, and recovering FastPass+ selections, navigating the MyDisney Experience app (and couldn’t we all use some help with that sometimes!), and deactivating/reactivating MagicBands.
Also, this team will provide recommendations on rides, dining, and navigating the park, as well as helping guests view attraction wait times.
These cast members will stand out from other cast members, wearing blue shirts with Guest Experience Team logos on them. They will float around the park, but can also be found on Main Street, U.S.A near the castle hub, in Tomorrowland near Stitch’s Great Escape, in Fantasyland near Enchanted Tales with Belle, and in Frontierland by Pecos Bill Tall Tale Inn and Cafe until 11pm daily.