New Guest Experience Team Will Assist Guests at Magic Kingdom Starting December 16th

guest experience team
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Walt Disney World Resort is testing a new experience in Magic Kingdom starting December 16th and running until mid-January. There will be a new group of cast members, known as the Guest Experience Team, that will work to assist guests with making the most out of their day in the park.
guest experience team
The main pain points that this team will be helping with include booking, modifying, and recovering FastPass+ selections, navigating the MyDisney Experience app (and couldn’t we all use some help with that sometimes!), and deactivating/reactivating MagicBands.
Also, this team will provide recommendations on rides, dining, and navigating the park, as well as helping guests view attraction wait times.
These cast members will stand out from other cast members, wearing blue shirts with Guest Experience Team logos on them. They will float around the park, but can also be found on Main Street, U.S.A near the castle hub, in Tomorrowland near Stitch’s Great Escape, in Fantasyland near Enchanted Tales with Belle, and in Frontierland by Pecos Bill Tall Tale Inn and Cafe until 11pm daily.

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About the author

Krista Hall

Krista is from Indiana and enjoys spending her spare time at the lake with her husband and dog and of course, going to Disney!


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  • anything that can enhance guest experiences would be nice. over the last few years its certainly been lacking. I was so upset by how cast members were treating my party last year I finally complained and Disney had said many current cast members (at the time) were contractors (unsure if this is true) but they would be winding that down and moving more towards hiring through Disney and focusing on Guest experiences. So far, I’ve seen an uptick in cast members being more helpful and overall having that ‘magic’. Let’s hope this continues and doesn’t come at the cost of losing experiences.

  • Man, those Best Buy uniforms are going to stick out like a sore thumb in the themed areas of Fantasyland and Frontierland. I appreciate the concept, just questioning the wardrobe choice

  • Very nice when Cast Members are there to help the Guests with personal interaction.

    Being the annalist that I am, it appears that this new program is an action to balance difficulties which Guests must be having.

    Being a Guest should not be a complicated experience, and if things are such that Guests require a team to navigate a Magic Experience, then perhaps corrections should be addressed to make things less complicated in general.

  • Disney has gotten to where guest experience doesn’t matter. AT ALL. To hire a couple people to help people navigate a broken, horrible app and fast pass system that goes down every week, which Disney spent more on than it would cost to build a (Needed based on crowds) theme park in Orlando is ridiculous.

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