Disney Sued Over Scooter Incident at Epcot

Epcot Spaceship Earth
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Dee Ann Glover, a Disney Annual Passholder is suing Disney after an incident where she says she was run over by a motorized scooter. The incident took place last year, and since then, she has needed surgery to ‘pin a steel rod into her hip’ which may require hip replacement surgery according to their attorney, Trenton Swan, in an article recently published by the Orlando Sentinel. In the article, a Disney spokesperson issued a statement, which read:

“This lawsuit centers on an incident between two guests… We are committed to providing a safe environment for our Cast Members and Guests, and we will respond to the allegations as appropriate in court.”

According to Glover, she says she was “hit from behind and didn’t see the electric scooter coming.” Her surgery consisted of pinning a steel rod to her hip.

This is not the first time a similar incident has taken place at Walt Disney World. In December 2018, it was reported that Vicki Denton sued Disney when a scooter driver attempted to reverse but instead went forward into Denton, pinning her against the checkout counter at a Hollywood Studios gift shop, where Denton fell over the scooter. In a previous article from the Orlando Sentinel, the Plaintiff voluntarily dismissed their lawsuit, the filing stating that “each side is responsible for its own legal bills.”

As always, stay up to date on the latest Disney Parks news here at WDWNT.

About the author

TylerM

Tyler is the co-host of the Ride Rehab Podcast on WDWNT. In addition to being an avid Walt Disney World fan, and Planet Coaster attraction re-creator, he writes and illustrates his own comics and graphic novels.

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John
Guest
John

Wow, where Disney is not at fault, but gets sued anyways. She says it’s Disney’s fault because there are no scooter Lanes and scooter drivers aren’t instructed how to use the scooters. Lol, she probably doesn’t even know the person that hit her, so sue Disney instead. Hope she gets nothing like the other person.

Tom
Guest
Tom

The scooters need to be banned if Disney doesn’t want fault. Disney does not enforce the waiver theybmake everyone sign and no matter who you complain to, Cast Members look the other way. People go too fast, blow their horn and have no problem running into children or anyone else for that matter. And they have an attitude that you are in their way. If you have a motorized wheelchair, that works. Anything else creates a dangerous environment. How is Disney committed to a safe environment? Just by stating it via their PR department?

Chrissy
Guest
Chrissy

How about when people don’t look to see that there’s a scooter? How about the people that let their kids run wild and in front of the scooter? How about the people who try to cut in front of the scooter? How about the people who just abruptly stop without going over to the sidewalk first, or at least go over to an area where scooters aren’t at? Disney doesn’t ban them. No, people point fingers at the scooter drivers. My mom uses a scooter. She loves Disney just as much as I do, if not more. All of those… Read more »

Frank
Guest
Frank

Exactly. How many of the kids that are bumped into ran in front of scooter thinking there was space?

Are there bad scooter drivers at Disney? Sure. Just as there are awful kids, parents who don’t pay attention, and adults who think because they paid $100 for a ticket, they are entitled to anything they want.

The majority of scooter drivers are more than courteous, and work really hard to not cause a problem for other guests.

Perk
Guest
Perk

You forgot one
How about when people try to jump over the scooter? Yeah, had that happen to my wife 2 years ago. She was recovering from knee replacement surgery.

Doc
Guest
Doc

My Mother-in-law had her leg ripped open by a person in a scooter. Scooter driver looked at her bleeding all over the ground, and said “First Aid is over by Crystal palace restaurant”. Not “sorry”, or even a feeble, I hope you are Ok. Just tell us where first aid is and drive away at 10 MPH. These things are out of control. It is great that people who could not usually get around get to enjoy Disney, but I really think they should have to take a 4 hour scooter driving course or something

Aaron
Guest
Aaron

How in any way, shape, or form is Disney responsible for this? She should sue the scooter driver, which is a case she’d actually win. This case, she can’t win.

Pam
Guest
Pam

Disney should just pay out. They really put safety LAST, and try to cram in as many guests as possible, with minimum work on their part for the experience or safety.

Bret C Shortridge
Guest
Bret C Shortridge

People on scooters and pushing carriages at DW can be a bit obnoxious.. I’ve had passes for a number of years now, and always get bumped, pushed, or just generally run up on by these folks. I get they need them, it really is just a matter of being situationally aware.. I feel these folks think it’s their direction seeker.. it’s a busy place, and some common courtesy, and common sense, would go a long way. Unfortunately, both tend to be not so common.

Frank
Guest
Frank

I’ve seen it go both ways though. Guests also need to be aware of people around them. My wife had to use a scooter on our last trip, and I couldn’t believe how many guests (adults and kids) would just cut in front of her and she’d have to swerve or quickly break to avoid hitting them. And she was always moving slowly to keep distance from other people

Perk
Guest
Perk

The people walking can be just as obnoxious. People don’t pay attention where they are walking and don’t see someone in the scooter because they sit no higher than 4ft. As a result, they walk into them and then yell at the rider. Or they see the one foot gap in front of the scooter and take it. They think that the scooter can stop on a dime. There are NO BRAKES on these scooters. You should not be crossing any closer than 6 feet in front. If you take that foot of space, you have no one to blame… Read more »

Eugene
Guest
Eugene

Why are they suing Disney exactly? Disney had nothing to do with this, could’ve happened anywhere. Nothing was Disney’s fault. You wanna sue, sue who ran over you

Mollyscribbles
Guest
Mollyscribbles

Honestly wondering about the reasoning behind the suit. I can get it if it’s one of those weird cases where they basically had to sue because of a weird insurance requirement (like the woman who sued her nephew for hugging her).

magykmaster
Guest
magykmaster

Why should Disney be responsible for a guest’s actions?

Joe
Guest
Joe

Cast members should be allowed to sue then. Plenty have been hit by those scooters or had a foot run over. The scooter users don’t seem to care who they hit.

Wendy Mealing
Guest
Wendy Mealing

How is another guest running into you, Disney’s fault? This is insane. Sue the other person or better yet nobody!

Debbie Perrine
Guest
Debbie Perrine

We live in a world were any one will try to sue.
The scooters could be replaced by wheel chairs and this may stop.
Not Disney’s fault people can’t drive!

Jp
Guest
Jp

Sadly something will be done when a child is seriously injured. Does Disney even provide riders lessons on how to navigate the scooters inside the parks?

RebeccaMcK
Guest
RebeccaMcK

My parents and I have rented Disney ECVs several times at both WDW and DLR. The CMs checking the vehicle out to you show you how to move forward, move backward, control the speed, and they help adjust the seat for you if necessary. That’s pretty much it, while you sign a waiver. Safety instructions SHOULD be given but they really aren’t. If anything Disney can add a 2-minute lecture to what the CMs have to tell the renters before they take off. Renters need to be responsible and be able to control the ECV (scooter), go slower when there… Read more »

Joyce
Guest
Joyce

As a guest who requires the assistance of a scooter (my own), I totally understand that there are some bad drivers out there. But it isn’t all on us either. I have had people run in front of me trying to cross the street or join up with someone. I, in turn, had to stop on a dime to keep from hitting them which caused the people behind me, who were not really paying attention because they were looking at the sights, to run into me from behind causing them to get hurt and “of course” it was my fault… Read more »

Anthony
Guest
Anthony

Under the law in most states, a landowner/business owner can be responsible for even criminal acts of a third party if it was reasonably foreseeable that it could happen (one good example is big event with drinking where fights can break out). While the driver of the scooter could have been primarily responsible, that doesn’t mean there is not some responsibility that falls on Disney – it’s not an all or nothing thing (the person injured can even bear some responsibility, as long as it’s less than 50%). Disney could have designated lanes on the walkways for scooters and wheelchairs.… Read more »

jiminy crocket
Guest
jiminy crocket

exactly, this isn’t some any rand novel where everyone is in some sort of free for all and businesses have zero responsibility for how they use their property. Disney determines the crowd sizes, amount of scooters rented and at the end of the day provide the service and device that can cause grievous injury. Hell it’s why even renters in most states are required to carry insurance for accidents on property they only rent. The biggest problem is that most people at Disney because they pay a premium to be their are all a little extra selfish and less aware… Read more »

Leo
Guest
Leo

This has happened to me as well. I was waiting to order at a register in Cosmic Ray’s when someone slammed me from behind pinning me to the counter. My ankle was severely bruised and skinned up making it difficult to move about for a couple days but I got by. The worse part was seeing this same gentleman park his scooter at the table next to mine once I had sat down and then proceed to WALK all the way back across the restaurant to grab condiments and such. It not the part of someone ACCIDENTALLY running into guests… Read more »

Kevin
Guest
Kevin

I would also agree not all scooter drivers are bad. We make frequent trips as passholders and DVC owners and have seen an abundance of bad behavior though. The previously mentioned honking of horns, driving right up to you to get you to get out of the way if not outright hitting you, and my personal fave, the child sitting on the person’s lap driving the vehicle. Sorry, but Disney is too crowded to let this become another “attraction” for your child to drive the scooter, and while I have never driven one I am sure it has to be… Read more »

Sebastian
Guest
Sebastian

This is a sadly ignorant way to think about it. I’m sorry, but the truth is, not all people who need scooters need them because they can’t walk. My fiancee has to use the scooter every time we go. She can walk fine. She can’t walk all-around-the-park fine, though, because he has a heart condition. Not all mobile disabilities are visible, Leo. And I’ve seen her drive as carefully as possible, but it’s true: a bunch of little kids running wherever they want has led to her almost hitting several children because their parents weren’t watching, or at least holding… Read more »

Rachel
Guest
Rachel

I hear your complaints Disney people and I trump them all with my tale of woe. (snark snark) Im a paraplegic wheelchair user. No one is as annoyed as I with these dang ECV’s Sometimes they are rightly used, but most times….not. The intent however is for people to rent them that need help with the long distances. They should be parked outside of attractions and should give way to bi-peds (pedestrians). If you cannot stand for the duration of a ride queue, then you are suppose to get a return time like the rest of us crips and come… Read more »

Mark
Guest
Mark

I can sympathize with those that actually need the scooters. But those that are commenting about people are walking out, stopping, etc in front of the scooters, that also happens to those of us that walk in the Parks. You are operating a piece of machinery that weighs a couple hundred pounds and can do some damage (as seen in this post.). Those operating the scooters have the responsibility of being aware of those that are walking. In the same manner that someone driving a car is responsible for watching for pedestrians. It is getting ridiculous with the amount of… Read more »

Bryan
Guest
Bryan

OK, now all the walking people have to take a 2 to 5 minute class on avoiding scooters/WC, being courteous and not stopping in the middle of main walk areas and so on…. Just to be fair. I pushed my Dad in a WC around Disney many times and I had one child get hit by the foot plate after I warned him and his mother several times that he kept running in front of us in a crowd. When he got hit the mother started to say something but I reminded her of my warnings. She said nothing. This… Read more »

B
Guest
B

In the court of common sense Disney is not a fault. In our messed up system one could argue Disney has some responsibility. Personal responsibility has been lost in our society. Maybe Disney can make people have insurance on wheelchairs, strollers and scooters and documentation that they really need these as some have commented. I promise you after pushing my Dad around in a wheelchair and being hit in the achilles tendon by a stroller there are tons of issues and problems. Can Disney take away some freedom for safety or add cost or reduce crowds and remain viable? Not… Read more »

your mom
Guest
your mom

what the heak