Disney Cruise Line Extends Departure Suspension Through April 12th; Provides Updates on Canadian and European Departures
As the world continues to face the Coronavirus (COVID-19) pandemic, Disney Cruise Line has announced that they have extended their suspension of departures until Sunday, April 12th, as well as provided updates on their future Canadian and European departures.
From Disney Cruise Line:
In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line previously suspended all new departures beginning Saturday, March 14, though the end of March. In order to align with a subsequent announcement from Cruise Lines International Association, Disney Cruise Line will now extend the suspension of new departures through April 12, 2020. This precautionary measure applies to all 4 of Disney’s cruise ships.
As previously shared, while we know this decision may be disappointing, the health and well-being of our Guests and Crew Members is of the greatest importance.
The Disney Fantasy and Disney Magic returned to port today. The Disney Dream will return to Port Canaveral on Monday, March 16. The Disney Wonder, which is currently in the midst of a westbound Panama Canal cruise, will continue on its scheduled itinerary, with Guests disembarking in San Diego on Friday, March 20.
Disney Cruise Line will offer Guests affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to them. Given the higher than normal call volume at our Call Center, we ask that affected Guests and travel agents wait to contact us until after they receive an email from us.
Below is a list of impacted sailings:
March 28-April 2
March 29-April 5
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March 30-April 3
March 29-April 4
Sailings Departing from Canada
On Friday, March 13, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29. We are currently evaluating various options and have not made changes to any itineraries. Once a decision is made, we will reach out to Guests booked on these sailings. Given the higher than normal call volume at our Call Center, we ask that Guests and travel agents wait to contact us until after they receive an email from us.
Temporary Cancellation Policy Update
Given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our Guests. These adjustments may continue to evolve as more information becomes available.
Disney Magic European Sailings
Currently, we have not made any changes to our European itineraries, which are not scheduled to begin until mid-May, though we are closely following the situation there. We continue to monitor global developments and follow the guidance of public health authorities and ports of call regarding who they will allow to disembark based on travel history and health screenings. We will notify Guests should itinerary changes be necessary.
Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date by calling us at (866) 325-2112 or (407) 566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.
Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing.
Disney Magic Sailings Through May 8, 2020, and Disney Dream, Disney Fantasy and Disney Wonder Sailings Through May 31, 2020
All Guests scheduled to depart on the Disney Magic between now and May 8, 2020 and the Disney Dream, Disney Fantasy and Disney Wonder between now and May 31, 2020 can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date by calling us at (866) 325-2112 or (407) 566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.
Disney Cruise Line Coronavirus (COVID-19) Additional Information
Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:
Training for all of our Crew Members on how best to prevent the spread of illness onboard.
A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
Cleaning of all staterooms twice a day and additional disinfection when necessary.
Discontinuing self-service at buffet locations.
Regular communication to Guests and Crew Members regarding how to prevent illness.
Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.
According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth. Guests or Crew Members who show any symptoms of illness are advised to contact their ship’s Medical Center immediately.
Updates will be posted online as new information becomes available and Guests with specific questions may reach out to our Call Center at (866) 325-2112 or (407) 566-3510 or contact their travel agent. Please note that call volumes may be high.
In addition, guests have booked cruises through travel agents may be advised of this update, also from Disney Cruise Line:
In an abundance of caution, Disney Cruise Line will be suspending all new departures through and including April 12. Disney Cruise Line will offer guests and travel agents with clients sailing on these cruises the choice of a 125% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If guests or clients select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises.
Keep reading WDWNT for continuing coverage of this ongoing story.