Disney Cruise Line Extending Additional 25% Cruise Credit Offer For Guests on Cancelled or Modified Cruises Through May 17
As the world continues to face the Coronavirus (COVID-19) pandemic, Disney Cruise Line announced last week that that they had extended their suspension of departures through May 17th. Previously, departures had only been suspended up until April 28th. Now, guests are being offered an additional 25% cruise credit on their cancelled or modified cruises.
Disney Cruise Line is reaching out to guests who were originally booked on a Disney Dream, Disney Fantasy, or Disney Magic sailing that was scheduled to depart between April 29 and May 17, 2020, and who moved their sail date due to concerns about the new coronavirus (COVID-19). Since then, with the wellbeing of its guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has cancelled these sailings.
Disney Cruise Line would now like to offer guests an additional future cruise credit equal to 25% of the original voyage fare to use toward the reservation they modified. Once the modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit. Please note that this means guests who moved a sail date or selected a placeholder date between January 30 and April 10 on a cancelled Disney Dream, Disney Fantasy or Disney Magic sailing through May 17, 2020, are offered an additional future cruise credit of 25% of the original voyage fare to use toward the reservation modified.
If your circumstances have changed and you would now like to cancel your reservation you may do so for a full refund of the original voyage fare paid. To take advantage of this offer, please contact a member of the Disney Cruise Line reservation team at 1-866-325-2112 or 407-566-3510. Guests requesting a refund should know that any refunds will be processed in the normal course of business, but may be delayed due to the high volume.
For guests who cancelled their reservation during the same time frame, Disney Cruise Line is automatically refunding any cancellation fees that may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.
The future cruise credit is equal to 25% of the original voyage fare and is only valid for sailings departing within 15 months of their original sailing. Your original reservation must be paid in full to be eligible for the future cruise credit. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the future cruise credit has been applied. If you end up not being able to use the future cruise credit, you will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a future cruise credit are not eligible for an additional future cruise credit.
Below is a list of impacted sailings:
7-Night Eastern Caribbean from Port Canaveral 5/2
7-Night Western Caribbean from Port Canaveral 5/9
7-Night Eastern Caribbean from Port Canaveral 5/16
3-Night Bahamas from Port Canaveral 5/1
4-Night Bahamas from Port Canaveral 5/4
3-Night Bahamas from Port Canaveral 5/8
4-Night Bahamas from Port Canaveral 5/11
3-Night Bahamas from Port Canaveral 5/15
4-Night Bahamas from Miami 4/30
4-Night Bahamas from Miami 5/4
3-Night Bahamas from Miami 5/8
12-Night Transatlantic from Miami to Barcelona 5/11
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