Walt Disney World has begun issuing refunds for Annual Passholders after the unprecedented parks closures. Since an official reopening date has been established and approved by the state, Disney can move forward with extending Annual Passes that have been paid in full, as well as processing partial and monthly refunds for guests who have paid in full or who are on a monthly payment plan, respectively.
So far, Annual Passholders have reported receiving refunds for monthly payments. Refunds will be retroactively issued for payments made between March 14 through April 4, 2020. Refunds for those paid in full will be processed at a later date. For full details on Annual Pass extensions and refunds, see Disney’s official policy below.
Policy Updates and Refunds
Due to the closure of the Walt Disney World theme parks, some policies were modified to assist Passholders.
If you are an Annual Passholder who has paid in full:
All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.
As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
If you are an Annual Passholder on the monthly payment plan:
On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.
As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. Additional details are also available on the Annual Passholder “Know Before You Go” page.
My pass expires on June 4. Do you happen to know if they would still be able to extend the pass once it reaches the expiration date, or would I have to renew it first?
I paid on March 10th & they closed on the 13th. I got stuck for the whole month. Their website says that will start billing people on their regular schedule, which I hope is true. That means they won’t bill me until August 10th, since I get billed on the 10th, and my pass expires around August 13th. I have to call to clarify. We can’t use them anymore since we’re high risk.
I would call Disney and try to get out of it. 1) You are high risk, 2) The product Disney is offering is vastly different than what you signed up for.
Long time Disney fan and passholder. Paid in full annual passholders should have the option of a greater refund than compensation for when the parks were closed. One of the primary reasons we opt for that pass (as opposed to a limited number of days or a pass with blackout dates) is the ability to go to any park at any time. With park reservations needed, along with any number of reduced entertainment and dining options, I feel like we are getting far less for our money, and are not receiving the service for which we cheerfully paid. The same reasoning applies to those with monthly payment plans (with their corresponding annual contractual obligations). If you want to extend the passes beyond their expiration dates for compensation, that seems reasonable, but do it fairly—and extend it not just for the months the parks were closed, but also for the months Disney offered severely scaled back service. Otherwise, give people their money back and let them decide when to once again enjoy the full Disney experience.
I called the number listed for getting the partial refund and waited on hold for 2 hours only to learn that they don’t yet have the details for how to request a partial refunds for passholders who paid in full and that I’ll have to wait for more info. Just a warning.