Tomorrow marks the deadline for Walt Disney World Annual Passholders to decide to cancel their passes. Ahead of this, the resort has shared the calculations that will be used to determine how much guests will be refunded.
From Walt Disney World’s website:
- The refund amount, if any, for each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, activation date, etc.
- If the total amount that you paid for your pass(es) (minus any refunds already given and any payments waived, returned or not collected) exceeds the “usable value” (see below) of your pass(es), that excess will be refunded to you.
- The usable value of your pass(es) equals the total sale price of your pass(es) multiplied by the number of days that you could have visited any park prior to March 16 and divided by the total number of access days to any park permitted under the pass(es) at pass activation.
- If you made a payment between July 11, 2020 and August 11, 2020 or a payment between March 14, 2020 and April 4, 2020 that was not already refunded, your refund will be at least the amount of any such payment(s).
Passholders looking to cancel their passes can utilize the personalized link in the email from Disney Destinations on July 14, 2020, or call V.I.PASSHOLDER Support at (407) 939-7277 if paid in full or (888) 701-4100 (Option 3) if on the Monthly Payment Plan by tomorrow, August 11th.
Shouldn’t that say number of days “after” March 16? They’d be refunding you based on what is left on your pass.
Actually – never mind – it’s correct. The problem is the used the term “usable value” to refer to the value that was already used up as opposed to what value was left.
going to be interesting to see how “total sale price” is calculated for a pass that was originally purchased from a third-party several years ago, then upgraded by adding three days, and later upgraded to an annual pass a year or so after that. (That’s the situation we’re in.) So the tickets was “bridged” at least once, and maybe twice.
Also, the calculation above does not provide credit for the additional month added to all passes recently, whereas the original announcement seemed to imply it would be.
Never got the infamous “personalized email”. Got a letter on the mail last Saturday with the options specified above. Tried for two days on the phone and nothing. Last night, the queues were closed when you called. Gave it one last shot and called around 11:30 PM. Got in the queue, waited for two and a half hours, and decided to give up. Great customer experience right there. But they know they’re Disney. They’ll mistreat their customers, and the customers will smile and ask for more.