Walt Disney World Outlines Annual Passholder Refund and Extension Details Ahead of August 11 Deadline

August 11th is the deadline to cancel your Walt Disney World Annual Pass, and to help guests make their decision on how they want to proceed, a push notification went out via the My Disney Experience app to discuss all of the Annual Pass options. Let’s take a look a the various options that are available to guests.

If you are an Annual Passholder that has paid in full, your options are:

  • Receive an additional one-month (30 days) extension to your pass (unless you choose to cancel your pass). This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
  • If you prefer, and in lieu of the one-month extension, you may choose to cancel your annual pass(es). Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable). Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. To request this option, contact V.I.PASSHOLDER Support at (407) 939-7277.

If you are an Annual Passholder on the monthly payment plan, your options are:

Option 1: Continue with your pass(es) and receive a 30-day extension (no additional action required). You’ll receive an additional one-month (30 days) extension to your pass(es).

  • This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
  • With this option, you may also be eligible for an automatically processed partial refund if your payments exceed the usable value of your pass(es) per the details here on when partial refunds apply and how they are calculated.
  • Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
  • Please note that the V.I.PASSHOLDER Support phone line is not able to provide a specific refund amount since each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, future payments, etc.

Option 2: Cancel your pass(es). If you prefer, and in lieu of the additional one-month extension, you may choose to cancel your annual pass(es).

  • Monthly payments will be stopped starting August 12, 2020. Your pass(es) will remain valid through August 11, 2020 and will be canceled effective August 12, 2020.
  • You may also be eligible for an automatically processed partial refund if your payments exceeded the usable value of your pass(es) per the details here on how partial refunds, if applicable, are calculated.
  • Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.

How to take action:

  • If you have already elected to cancel your pass(es), this will be automatically processed for your pass(es). You do not need to take any additional action.
  • If you have not selected any option (no action) and would like to select this option to cancel your pass(es), please refer to the email from Disney Destinations on July 14, 2020 and use the personalized link available through August 11, 2020. Or, you may contact V.I.PASSHOLDER Support at (407) 939-7277. We appreciate your patience as we answer all inquiries.
  • If you previously took action to elect to continue with your pass(es) and now would like to cancel your pass(es), please call V.I.PASSHOLDER at (407) 939-7277. We appreciate your patience as we answer all inquiries.
  • Please note that the V.I.PASSHOLDER Support phone line is not able to provide a specific refund amount since each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, activation dates, etc.

Important Dates for Annual Passholders Who Decide to Cancel Their Passes

Image Credit: Walt Disney World

 If you have any questions or concerns on your elected options, please contact V.I.PASSHOLDER Support at (407) 939-7277.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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lorraine cramer
lorraine cramer
6 months ago

with half parks, half the hours and so much less entertainment, we should get at least a year extention

Sandra
Sandra
6 months ago

We responded to the email for cancelling our passes by clicking on the link and following instructions. Then I called and discovered that hadn’t worked and, after being on hold for more than three hours, was told they were finally cancelled. Then a an email sent t guest services showed they still hadn’t been cancelled, but I was assured they had finally been cancelled. My credit card was just billed for new payments for those cancelled passes. We ar4e disputing those charges with the credit card company. Are other people have problems cancelling their passes?

Robert
Robert
6 months ago

Just cancelled. It feels good to see Disney lose even more money. They won’t learn from this, though, and will just hike prices even more.

Gerald Rossiter
Gerald Rossiter
6 months ago

CANCEL WDW ANNUAL PASS