Disney on Ice Performances Canceled Due to “Multiple and Repeated Violations” of COVID-19 Protocols


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Disney on Ice Performances Canceled Due to “Multiple and Repeated Violations” of COVID-19 Protocols

The Kansas City Health Department has requested Disney on Ice cancel its remaining performances at the T-Mobile Center due to a COVID-19 outbreak amongst its staff. At least five performers and staff members have tested positive for the virus.


Disney on Ice was expected to hold six more shows at T-Mobile Center from Friday, February 5th, through Sunday, February 7th. Hoewever, according to an order from the city’s Health Department, the production’s approval to perform for spectators was revoked for “multiple and repeated violations” of the COVID-19 mitigation plan both parties agreed to. A mitigation plan is required as part of the mayor’s restrictions on indoor gatherings during the pandemic.

Kansas City spokesman Chris Hernandez stated,

To protect Kansas City families and residents attending the event, the Health Department asked Disney on Ice to cancel the Kansas City tour. On Friday, the Health Department issued an order revoking approval of gathering.

The T-Mobile Center has since taken to Twitter to release a statement on the remaining shows:

Feld Entertainment, the production company behind Disney On Ice, later released this statement regarding the cancelations:

Feld Entertainment regrets that the remaining performances of Feld Entertainment presents Disney On Ice scheduled to take place at T-Mobile Center in Kansas City have been canceled. 

The wellness of Feld Entertainment’s customers, crew and the T-Mobile Center’s staff was not at risk.  Feld Entertainment’s established COVID-19 protocols were developed based on CDC guidelines and public health recommendations. Feld Entertainment touring units follow all applicable guidance and/or mandates from government authorities that are intended to slow the spread of COVID-19. The safety of tour personnel, our guests and everyone involved in the production of the shows is the top priority. All impacted personnel will remain in isolation/quarantine per CDC guidelines. For more information on the Feld Wellness plan, visit https://www.disneyonice.com/guest-wellness

Refund information is available at https://www.t-mobilecenter.com/events/detail/disney-on-ice-presents-dream-big-1.

Feld Entertainment looks forward to sharing the same magical experience of Feld Entertainment presents Disney On Ice with our fans and their families during our future return to Kansas City and the T-Mobile Center.

The future of the Disney on Ice: Dream Big scheduled performances beyond this weekend is unclear. Keep an eye on WDWNT for further updates.