My Disney Experience inconvenience

PHOTOS: Disneyland Ticket and Park Reservation Debacle Causing Technical Issues for Walt Disney World Services

On April 12, theme park reservations launched for Disneyland Park and Disney California Adventure for guests who already had tickets. Today, new tickets became available and many more guests attempted to make reservations to visit one of the two parks that have been shuttered for over a year. Unfortunately, it seems Disney still wasn’t prepared for the amount of traffic both the Disneyland website and app would be receiving. If it feels like we write about events like this several times a year, it’s because we do.

disneyland-recalculating

Guests attempting to make a reservation were put in a virtual waiting room for accessing the reservations system.

disneyland-recalculating-2

Many encountered this “recalculating” error for extended periods of time as the system attempted to display a wait time.

disneyland-wait-time

The system most recently updated to display an approximate wait time of “more than an hour.”

My Disney Experience inconvenience

The technical issues were also causing problems for DisneyWorld.com and My Disney Experience, the Walt Disney World app. The app is displaying a message saying some digital experiences are currently unavailable.

Have you been able to make a reservation for either Disneyland Resort theme park? Let us know in the comments.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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Alex
Alex
2 months ago

It’s been a frustrating morning. But I got a hotel package reservation at Grand Californian. It doesn’t give any ticket info for me to use for the park reservations and it kicked me out of the system so I have to sit back in the queue to try and get a reservation now. There’s no way for me to link the tickets from my hotel package to my account. So I’m not even sure that I can get a reservation.

Brooke
Brooke
2 months ago

No I have not. I have been waiting since 8 am and it’s almost 1 now. I’m still in “the wait is almost over” page. I’m getting really sad and frustrated. Is anyone else having this problem?!

HMiles
HMiles
2 months ago
Reply to  Brooke

6 hrs and counting. They should’ve been better prepared for this. Honestly, no excuses.

Val
Val
2 months ago
Reply to  Brooke

Haha, same for me. Been watching the “The Wait is almost over” screen since 8am.
I have a friend who was able to book the Grand Californian also, maybe they are doing all the expensive hotel packages first.

Elisa
Elisa
2 months ago
Reply to  Brooke

It’s been 8.5 hours and I’m on the same screen. More than an hour.

Steve
Steve
2 months ago

Nobody could have guessed this would happen!

HMiles
HMiles
2 months ago
Reply to  Steve

Yes they knew. You take passes away and are closed for over a year….of course this would happen.

Britt
Britt
2 months ago

I joined at about 7:45, and had tickets and a reservation by 9:15. My computer browser got stuck in the queue and never updated outside of the “more than an hour” but I had a browser open on my phone as back up, and that one got me through!

jason
jason
2 months ago

Been waiting since 8am, its now 135pm and I am still waiting to buy tickets. I just read Alex’ comment; wow whats the point of doing package when you cant access tickets to make a reservation, which means you will not be able to make a reservation. I also bought a hotel package, pressed purchase at 11am, still waiting at 135pm for screen to confirm the purchase. Unbelievable, who coordinated this Buy Disney Tickets today ???
Returning to Disney is so far been a magical mess.

jen c
jen c
2 months ago

i feel like i got lucky. my friends and i were all trying together at the same time for each of our respective families. We all joined the virtual queue prior to 8AM. There didn’t seem to be any rhyme or reason for when each of us were granted access as we all joined at different times and one had only a 14 minute wait time once in queue. My wait was “over an hour” but then I was granted access around 9:30AM. i had no problems purchasing the tix for my family members and i promptly clicked the link… Read more »

Karine
Karine
2 months ago
Reply to  jen c

Any luck with reservations after you bought tix? I was able to purchase tickets and also selected a June date but then went back into the queue for reservations, this has kept me waiting “more than an hour” since 9am.

Elisa
Elisa
2 months ago
Reply to  jen c

Yep. No sense here at all. I’ve been in the waiting room since 7:45 this morning and I still have the more than an hour message. It’s 4:35pm. This is ridiculous.

Mark Vermilya
Mark Vermilya
2 months ago

bought tickets and when checking out the page kept processing then crashed, lost tickets. stitch picture showed up ,said someone ate your page.. wow what the heck.

Last edited 2 months ago by Mark Vermilya
Sarah
Sarah
2 months ago

I was able to buy tickets at about 10:30am but never got through to the reservation system. Have been waiting over 6 hours now.

Dland Fan
Dland Fan
2 months ago

I got mine!! I entered the queue at 7:35AM. and then got my tickets and confirmed my reservations at around 9:30AM.

My coworkers could not get through to the tickets or reservations until like 2:30 :(

but they got them! :D

mis
mis
2 months ago

disney has the worst IT department ever! way beyond the shadow of any doubt.

Kim
Kim
2 months ago

We made it through the queue, but still couldn’t link our tickets. It gave error messages that the tickets were already linked to another account or that the ticket numbers were invalid….uggghhhh

Wendy Ott
Wendy Ott
2 months ago
Reply to  Kim

Have the same issue!! Linked our tickets and then when I went the next day to make reservations it doesn’t show my tickets but when I try to re enter them it shows they are already linked to an account!!! I am so mad and frustrated.

Melody
Melody
2 months ago

Bought the tickets and entered them into the reservation system, only for it to tell me that they are invalid! I have checked and rechecked, but it still says invalid.

Mike Castanon
Mike Castanon
2 months ago

Logged on at 7am and was able to buy tickets at 3pm. With hundreds of thousands of people probably trying to buy tickets, we knew it would be a long process. What was encouraging was being able to see all the open dates on the reservation calendar, so even though it was a slow process, things weren’t filling fast. We also used the website GetAwayToday which allowed us to get more tickets in about an hour.

Jenna Anthony
Jenna Anthony
2 months ago

I got my tickets. WOOHOOO DISNEYLAND HERE I COME MAY 2021!

Renee
Renee
2 months ago

I got in after 8 hours. I didn’t need hotel stay and when you click on the ticket reservation it took me to another que!

Andora Sprecher
Andora Sprecher
2 months ago

I have tried for 5 hours to get a reservation, after waiting 12 hours to actually buy the tickets. This is awful.

Oswald
Oswald
2 months ago

Only APs or influencers would consider this a “debacle”. The tickets were EXTREMELY limited with a massive demand – no one has the right to go to DLR on April 30 for the clout.

Tom Corless
Admin
2 months ago
Reply to  Oswald

The IT infrastructure is never able to handle any demand. It has nothing to do with not getting April 30. Why you would blindly defend a mega-corporation is beyond reasonable comprehension.

Kat W
Kat W
2 months ago

Hot mess with bad UX. After 8/9 hrs- was finally able to purchase tickets. Rather than a bottom that said “reserve here” there was a button that said “learn more”. My husband skipped over that button… an hour later when I went to make the
Reservations- I got kicked back into the queue where I had to wait another 8 hours, to make the reservations. It was a thoroughly frustrating experience.

Melinda
Melinda
2 months ago

My husband and I both logged on with our computers and phones shortly before 8 am. The phones got through the queue by 9:30 am, but the computers never said anything beyond “more than an hour.” We logged them off after we bought tickets using mobile.

Feeling really lucky after reading so many horror stories about the wait. Got tickets for memorial day weekend and the grand opening of Avenger’s Campus.

Kira
Kira
2 months ago

after 9 hours, got tickets.now waiting again to make reservations, takes me to my turn, go to make the reservation and i get a stitch pic with a message saying ” this page was eaten please go back and try again.” cant even make the damn reservation! the only thing disney is quick at is taking the money!!!!!!!!!