Disney Overbooks Lightning Lane for Magic Kingdom Christmas Parade, Cancels Guest Reservations with No Communication
The Genie+ Lightning Lane viewing area debuted today as Mickey’s Once Upon a Christmastime Parade returned for its first daytime performance of the season. However, the Lightning Lane reservations were somehow overbooked.
Some guests arrived at the viewing area only to find that their reservations were no longer in the system. Cast Members informed the guests that the area was booked up, so some reservations were “pushed out of the system.” They also said they cannot see the past records and cannot help even if the guests have a screenshot of their Lightning Lane reservation.
At this time, it was nearly 11:30 a.m., with the parade beginning at noon. The streets of the Magic Kingdom were packed tight with holiday crowds, meaning it was extremely difficult to find a new spot from which to view the parade.
Frequent visitors know that crowds often begin staking out parade spots an hour or more in advance of a performance. A viewing area reservation offers peace of mind to allow guests to continue their day and show up knowing they have a spot for the parade.
No communication was made between the guests and the park regarding the canceled reservations. Guests were left to find out upon arrival. A Cast Member told one guest that “it will push you out if it overbooks because it’s a live system.”