Cast Members at Disneyland Park confirmed that sales of Disney Genie+ and Lightning Lane have ended, and are guiding Guests who already purchased Disney Genie+ to City Hall for paper Attraction Recovery Tickets.
Additionally, refunds are being issued to all guests who purchased Disney Genie+ today via a pre-loaded $20 Disney gift card.
Guests are directed near the Tour Gardens stand next to City Hall to obtain their refund. Guests can inquire with a Cast Member there, explain the situation and fill out a short form to receive their gift card refund. Cast Members are also nearby issuing apologies to all guests for the problems.
Although issues have been pervasive with Disney Genie+ today, Cast Members throughout Disneyland Resort have been providing excellent service amid the issues, and we experienced nothing but friendly and helpful interactions with all Cast Members today regarding Genie+ and Lightning Lane.
Disney Genie and Lightning Lane did not face system-breaking technical issues upon its launch at Walt Disney World in October, but plenty of guests were confused by the new system. We can only hope that the technical issues are resolved in the coming days.
Stay tuned to Disneyland News Today as this story develops.