RUMOR: Disney Switching to Controversial Third-Party Disability Access Service

Shannen Ace

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Front of Cinderella Castle at Magic Kingdom

RUMOR: Disney Switching to Controversial Third-Party Disability Access Service

Rumors suggest that Disney will switch to a third-party company for their Disability Access Service (DAS) sometime soon.

Disney’s Disability Access Service

The exterior of EPCOT Guest Relations. Here, guests can speak to a Cast Member to obtain or renew their Disability Access pass.

WDWNT’s source indicated the switch could be as soon as two weeks from now, but nothing has been announced or confirmed, and plans are always subject to change.

The service may be similar or even the same as the IBCCES (International Board of Credentialing and Continuing Education Standards) Attractions Assistance Pass that Universal switched to last year.

With IBCCES, guests must sign up before their visit and upload documentation such as a doctor’s note. Their information and documents will be reviewed. If IBCCES then pre-qualifies a guest for an accessibility card, Universal then contacts them about accommodations they may need.

Pre-qualifying does not guarantee an Attractions Assistance Pass. Universal has final approval and gives the guest a case number to take to guest services on their visit. Guests must show their digital accessibility card in the app (screenshots and printouts are not accepted) and Universal gives them their Attractions Assistance Pass. The pass is good for a year, but guests must pick up a new card every two weeks.

Disney’s current Disability Access Service at Walt Disney World and Disneyland Resort is good for 60 days. Guests can pre-register as soon as 30 days in advance of their visit but no less than 2 days before arrival with a live virtual chat. Or they can register in person during their trip at a guest relations location.

A Cast Member will ask about what accommodations the guest needs and determine if DAS is right for them. DAS allows guests to request a return time to an attraction and then enter the attraction through the Lightning Lane queue. Guests can get unlimited DAS return times in a day but may only hold one at a time.

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3 thoughts on “RUMOR: Disney Switching to Controversial Third-Party Disability Access Service”

  1. I would be so upset if this was implemented! Disney cast members are so kind and caring to those of us with the DAS, I would HATE for it to get clinical! Going in two months, this would change everything. I’d always need more days to get around…

  2. They just adjusted das a short while ago. It usually takes time for that system to wrk besides most aps are not app users and wdw knows that! They should truly reimpliment alt entrance the real annoying thing thats das is we go into a LL thats sometimes longer than the reg lane w aragant people going i paid to be in the cheat lane well i shouldnt be waiting at all and here we both are! No one is taking advantage of it since wdw limited it to 5! The alt entrance would be greatly appeciated not a new pass. I was a manager at uni once i know the problems their pass always had. Wdw would loose guest doing anything uni does!

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