Disney has made a small change in the wording on their Disability Access Service (DAS) Program website.
Disney’s Disability Access Service Program
The wording on the website previously stated, “DAS is one of the programs offered at Walt Disney World Resort theme parks intended to accommodate only those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.”
With the update, Disney has removed the word “only.” This could now possibly change who can access the service.
Guests looking to take advantage of the program must participate in a live video chat with a Cast Member to determine their eligibility for the Disability Access Service. Guests can do this as soon as 30 days prior to their park visit, and the service is valid for 240 or the length of the guest’s ticket, whichever is shorter.
If DAS is provided after the live chat, the guest with the disability (or their parent or guardian) will then take part in the registration process.
The maximum party size for DAS includes the registered guest and up to three additional party members.
Walt Disney World also recommends that guests with disabilities pre-plan their trip using resources available to them on their accessibility webpage. It will provide them with suggestions such as how to access attraction queues with mobility aides and more.
The changes to the Disability Access Service have proven controversial over time, as many guests with disabilities outside those mentioned are no longer eligible for the service. Cast Members have suggested to those affected that guests practice waiting in line at home, leave a line and rejoin it later, or ask for a return time at each attraction.
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