Walt Disney World Streamlining Theme Park Management Structure

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Walt Disney World is shaking up the theme park chain of command a bit in order to streamline operations and cut down on managerial middle-men.


Guest Service Managers will now be referred to as Guest Experience Managers. These managers will be in charge of the attractions, food and beverage, and merchandise sectors of each land. The next step up is the General Manager executive position, with the GM overseeing the entire land. These General Managers are just below the Vice President of each park. The goal behind this restructuring  is that a front line Cast Member is always just two steps away in the chain of command from the GM.

A Disney spokeswoman said the reorganization will not include layoffs or added jobs. The restructuring also applies to Disney Resort Hotels, Disney Springs, and Disney Sports divisions.

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About the author

Tom Corless

Tom has been regularly visiting the Walt Disney World® Resort from the time he was 4 months old. While he has made countless visits in the last 28 years, he did not become a truly active member in the Disney fan community until the summer of 2007, when he decided to launch the WDW News Today website and podcast. Tom has since become an Orlando-local and is a published author on Walt Disney World.
Contact Tom at [email protected]

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