PHOTOS: New Centralized FastPass Touchscreen Kiosks Now Testing at Tomorrowland in Disneyland

Today, testing began on the new centralized Fastpass distribution kiosks at Tomorrowland in Disneyland Park. Currently, guests have the option to pay $15 to purchase MaxPass to make Fastpass reservations on the Disneyland App or to scan their ticket at the Fastpass kiosk at most attractions for free.

With this new centralized system, in lieu of printed paper Fastpasses, guests now have to link their tickets to the Disneyland App to view their Fastpass reservations. Let’s check out how the system rollout is doing in Tomorrowland, and more importantly, how it’s working for guests:

As you walk into Tomorrowland, you’ll notice that Fastpass kiosks for individual attractions, like Star Tours, now have covers over them.

New signage directs guests to the new centralized kiosks, which are located at the entrance to Tomorrowland Theater.

A new digital wait times board informs guests of current wait times and Fastpass return times.

The kiosks are certainly busy. There are only three machines available, but there is a Cast Member posted by the kiosks to help guests with any questions or issues. Conversely, having these kiosks centralized in one spot does help clear out clusters of people along attraction entrances and pathways.

The system is easy to use and fairly straightforward. We didn’t see the ability to toggle between different language menus, but again, if you need help, just alert the nearby Cast Member.

You start by scanning your ticket or phone, if you’ve linked your ticket to the Disneyland App. The opening by the scanner is big enough to fit all phones. A headphone jack, plus additional buttons with braille are available at the bottom for guests with disabilities.

You then use the touchscreen to scroll through the options and make your selection.

Once you’ve made your Fastpass selection, you receive a confirmation page with all the times and details.

If you’ve scanned your phone, the Fastpass then shows up integrated onto the app. Like MaxPass, you then scan that barcode at the Fastpass entrance. If you don’t have your ticket linked, you could probably take a photo of the screen with your phone as a reminder. Once in your return time window, simply scan your park ticket at the Fastpass entrance. (In any case, Cast Members are encouraging guests to download the app to best keep track of Fastpasses.)

If the test proves successful, individual kiosks by the attractions will be phased out in favor of centralized touch screen kiosks for multiple attractions in each area or land. However, we do hope they add additional kiosks, as the only three that were available consistently had backed-up lines, especially if guests have to scan in multiple tickets.

For now, these centralized Fastpass kiosks are just a test. Guest feedback will be an important factor in whether this method is rolled out across Disneyland.

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1 year ago

If this new method proves successful, I hope they will be able to repurpose the Star Tours Gonk Droid FP Machines and put them into Galaxy’s Edge.

Me Without FastPass
Me Without FastPass
1 year ago

They need to eliminate the fast passes and leave the lines as standby. Fastpass lines just make lines longer and are designed to sucker people into paying and are worthless when the rides are always breaking down. People need to start voicing their opinions against the fast passes.

1 year ago

So MaxPass lets you do this all via the app for $15 but if you choose to go the free route you can still use the App but have to be at the kiosks to book. I think I would prefer to still pay $15 to book a fastpass when I am on the other side of the park but I could see this as a good way to reduce paper usage since most people either have the app or have the ability to install the app.