PHOTOS: FuelRod Cancels Planned Swap Fees for Phone Chargers at Disney Parks Following Public Backlash and Potential Lawsuit

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Last night, we reported on the possibility that the controversial FuelRod swapping fees across Walt Disney World kiosks would be reversed due to impending legal action and negative guest feedback. While kiosks across property were meant to be re-skinned to reflect the new swapping fees overnight, it appears that none of these changes actually took place:

It would appear that the $3 FuelRod swapping fees meant to go into effect today, November 1st, 2019, have been reversed.

Kiosks no longer show any signage denoting swapping fees of any kind, and when you tap through to swap, the machine does not prompt guests for payment.

We hope that the decision to opt out of swapping fees for Walt Disney World guests is a permanent one, but we’ll keep an eye on the kiosks for any further changes.

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Jessica Figueroa

Jessica lives in South Florida with her 15-pound cat Gordo and a small army of Tsum Tsums. You can contact her, ideally with photos of your cats, at [email protected]

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Chris
Guest
Chris

I would never buy one of those as I always carry a wall charger and my own good battery. However, glad to see people voicing their opinions and making a company listen to their combined voice. Good job getting a company to reverse course based on public backlash.

Frank J Stefanec
Guest
Frank J Stefanec

Just wait until Disney decides to raise the price of the initial purchase.
They’ll get their dollars, and then some.

Mark
Guest
Mark

*sigh* While you have every right to be angry at Disney for a multitude of things, the charger kiosks are NOT a Disney product (if they were I am sure you would see Disney character chargers instead of plain white ones). The kiosks and the chargers are owned by a company called FuelRod. FuelRod gives Disney money (piece of the profits, maybe a flat rate to allow their kiosks to be placed in the parks). So Disney is not the one raising the price, FuelRod is. Be angry at FuelRod for attempting to change their policy, not Disney. I am… Read more »

Robert
Guest
Robert

It’s actually both. I contacted fuel rod to get a refund, along with many others. According to emails I exchanged with fuel rod they were charging $1. The other $2 was tacked on by Disney. Maybe they lied to me, but I doubt it.

K W
Guest
K W

its likely the company will end up going out of business though because of this. It isn’t a sustainable model. Enjoy while it lasts!

Pete
Guest
Pete

Totally sustainable. they are selling something worth a dollar for 30.

Chris
Guest
Chris

Anything is possible I guess, but these chargers are quite small. They can be had in bulk qty for less than a dollar. (Container qty from China) a few people overuse the service, but for the most part people swap relatively infrequently over the whole sample size. The chargers are estimated to be less than 2000mah which requires very very minimal costs for them to recharge. In my opinion $30 is a nice sweet spot for them as it’s small enough for the customer to buy as an emergency 1 time use and yet still enough for them to make… Read more »

Amber
Guest
Amber

If they instituted price to swap I wouldn’t be using the service, so any future swaps I can get while they stay in business is fine by me. I think the best way to have it is not to charge per swap, but to charge a subscription-style service where for fee you get unlimited swaps. I wouldn’t mind paying that for unlimited swaps, but the charge-per-swap model was horrible. Mainly my problem is them advertising “free unlimited swaps” and then saying “lol just kidding give us $3 per swap now”. I wouldn’t WANT to pay anything since that isn’t what… Read more »

Lynne Schwarz
Guest
Lynne Schwarz

Thank you so much for keeping up on this issue-I truly believe that you are the main reason that this policy was changed! Keep up the good work!

Law Mongello
Guest
Law Mongello

Yeah I would say it was actually the class action lawsuit that did that…