Star Wars: Rise of the Resistance Experiencing Numerous Breakdowns; Boarding Groups Fully Distributed One Hour Prior to Park Open at Disney’s Hollywood Studios

It’s the second day of operation (third if you count Media Previews) for Star Wars: Rise of the Resistance at Disney’s Hollywood Studios and as we move towards day-to-day (read: not grand opening) operations, it seems that new issues are arising, with the attraction experiencing increased downtime, and Boarding Groups getting depleted hours before the stated park open time.

Yesterday, the attraction broke down in the early AM hours for a brief period of time. We know because we covered it extensively as one of the first groups on the ride and subsequently evacuated. (You can view our full ride evac video here!) This morning, the attraction has broken down twice already, leading to having the entire ride evacuated, including the queue. While it is not openly known what is causing these operational issues, downtimes have been relatively short, with the attraction back up and in operation soon after evacuation is completed.

Those evacuated from the queue, pre-show, or onboard the attraction have received same-day re-entry FastPasses, but it offers little solace after two back-to-back evacuations.

These operational issues and evacuations are in turn leading to lessened capacity on the ride. Last night, guests in later Boarding Groups were denied access to the attraction after having waited all day. Of course, joining a Boarding Group is not a guarantee that they’ll be able to experience Star Wars: Rise of the Resistance. Guests whose Boarding Groups were not able to be accommodated received an anytime FastPass for the attraction, plus 1-Day Park Hopper tickets as a means of guest recovery.

Today, despite an official listed park open of 9:00 AM, Boarding Group distribution ended at 8:10 AM, meaning guests who arrived nearly an hour before park open did not have a chance at obtaining a Boarding Group or a place in the virtual queue for the attraction. The park has quietly opened at 6:00 AM these past two days, unbeknownst to most Disney Resort guests. The number of Boarding Groups distributed has been severely capped to avoid the same capacity issues the park ran into last night.

If you are headed to Walt Disney World to ride the new Rise of the Resistance attraction, do keep in mind that hours are constantly changing, and in order to be able to secure a Boarding Group, you will have to beat the crowds, which may or may not be there three hours before official opening time.

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Kraig Hartz
Kraig Hartz
10 months ago

Do you have to be in the park in order to access a boarding pass on my Disney experience app?

goofy
goofy
10 months ago
Reply to  Kraig Hartz

yes

Bob
Bob
10 months ago

How secret can these 6am openings really be? Perhaps Disney isn’t actively promoting that early opening time, but the resort buses would have to be running by at least 5am, wouldn’t they? I wonder if the My Disney Experience app provides ETAs on those 5am buses.

goofy
goofy
10 months ago
Reply to  Bob

No…. guests are driving in…

Christa
Christa
10 months ago
Reply to  Bob

We were staying at All Star Music last week. On the night before, we got a voicemail on our room phone telling us that the extra magic hours for Sunday the 8th had been changed to 6-8 AM. After that, we knew to keep checking park hours for updates. I would assume they called all resort guests.

Darren William Manser
Darren William Manser
10 months ago

I am staying on property on Wednesday evening Dec 11th and plan on going to Hollywood Studios on Thursday December 12. Obviously I am going for the main reason of the new ride. Where can I track to see what time I need to be there so I can access a boarding pass? Im fine with getting up at 5 am if need be but would like to find out an official time?

Megan
Megan
10 months ago

There is no official time or way to track it. You have to go early in hope that it is open early or that you’ll be first in when it does.

David Miller
David Miller
10 months ago

Same a little disheartening there isn’t a set time. How do you get the inside scoop?

Adam
Adam
10 months ago
Reply to  David Miller

You have to just get there and try at 6 AM and hope it opens at that time. There is no way to know for sure what they will do!

May
May
10 months ago

Wow, thanks for this information. Very good to know. I’ll be sure to kick my son out of bed early enough to get that boarding group.

Megan
Megan
10 months ago

I also was in the park yesterday, the second official day. My husband and I arrived early in hope to wait in line for the opening so we could be one of the first to ride, as our kids are in daycare and we needed to get home asap to pick up my breastfed baby. We were surprised the park was already open when we walked in the gates at 7am. We got boarding pass 39 and our friends, who arrived at 645, had boarding pass 33. Less than a row of cars in between us, so not many people… Read more »

Mark
Mark
10 months ago

Why doesn’t Disney simply run the ride 20×7 (with some break to allow changing of the day and cleaning crews) until the built up demand lessons into same day lines? I think that the evacuations are fine and would be much less concerning if everyone knew that could get their turn before they have to depart.

Shannon Nutt
Shannon Nutt
10 months ago

Is this typical for new rides at WDW? What were the Avatar rides like when they first opened? How long do you think it will be until you don’t have to be at the park at opening to get to ride? Weeks? Months?

Doug
Doug
10 months ago

This demand is never ever going to ease, and its unfair that people have to only “hope” that they can get in on the day they visit the park. The ONLY way to solve this is to implement a system like the Eiffel Tower in Paris where you go online and purchase your day and time-slot for the elevators that access the Eiffel Tower. They are booked weeks or months in advance, but you have the security of knowing that your spot is held for you on the day & time that you have reserved. Of course, if you fail… Read more »