Guest Services Call Center and Telecommunication Services Union Reaches Agreement with Walt Disney World Resort; Furloughs Effective April 19

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On April 2, it was announced that all U.S.-based executives, salaried and non-union hourly employees of Disney Parks, Experiences and Products would be furloughed starting April 19 due to extended park closures caused by the COVID-19 pandemic. However, given that union employees were excluded, negotiations since have been underway for days. Now, the International Brotherhood of Electrical Workers Local 2088 union, which represents hourly Guest Services Call Center and Telecommunications Services employees at the resort, has reached an agreement with Disney.

According to Scott Gustin on Twitter, the International Brotherhood of Electrical Workers Local 2088 reached an agreement with Disney that will maintain their members’ health insurance benefits coverage, educational support, and additional employee assistance programs for hourly Guest Services Call Center and Telecommunications Services Cast Members.

Image Credit: Scott Gustin on Twitter

In the statement, the union thanked Disney for “working together in good faith” to help cast members during these troubled times.

Over at Disneyland, resort leadership is still in talks with union leaders about the furloughing of union staff as well. Most recently, the union representing Security Cast Members at the resort reached a similar agreement with Disney. Essential Cast Members that continue to work at Walt Disney World throughout the pandemic are now allowed to wear face masks to help curb the spread of COVID-19.