shopDisney Releases Statement Regarding “Technical Issues” Affecting Star Wars May the 4th Merchandise Release

If you’re among the thousands of guests that descended upon shopDisney this morning with a faint glimmer of hope at being able to obtain any of the new May the 4th releases for Star Wars Day, you probably noticed the odds were not in your favor.

Despite implementing a new virtual waiting room to ensure fair chances for all to obtain merchandise, the same issues that have been plaguing the shopDisney website and app for the past month for limited edition pin releases and the Minnie Mouse: The Main Attraction monthly collection nearly rendered the site unusable.

First, the site had its customary full-on crash the moment the items became live at 10:00 AM (ET). Then, as guests scrambled for each item, some were faced with immediate “out of stock” notices, while others had to make repeat attempts at adding them to their cart. And that’s just where the fun begins.

All I wanted was a single Spirit Jersey, shopDisney.

Completing check-out has been impossible for nearly everyone––even if you managed to add the items to your cart and proceeded to sign in or fill out your address and billing info, no payments would process in order to complete the order. Some guests have also reported being continuously stuck inside the virtual waiting room with seemingly no sign of being transferred to an item page.

At 11:49 AM (ET), nearly two hours after the official launch, shopDisney released the following statement:

“We’re aware of the technical issues that you are currently experiencing and working quickly to resolve them. Our apologies for the inconvenience and thank you so much for your patience.”

It is unknown whether additional stock of these limited edition items will be released. Various screenshots of the same items that sold out within seconds being resold on eBay at increasingly high markups have been spotted all across social media, as automated bots have been snatching up limited release items before actual humans can get through the checkout process.

Did you brave the virtual lines on shopDisney to get your Star Wars merchandise fix this morning? Did you succeed in your mission? Let us know in the comments. And if you aren’t looking to wait in any lines, virtual or otherwise, you can shop tons of Star Wars Day deals from other retailers like LEGO, Her Universe, and more by clicking here.

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Tony Wicks
Tony Wicks
3 months ago

Like everyone else, I was highly disappointed in the site and did not manage to get one of the Ahsoka headbands.

Their response, or rather lack of one really, is pretty disgusting.

John
John
3 months ago

Logged in right as the new star wars stuff went live. Actually got to the check out page for one of the limited edition items. Put in credit card info and hit submit. The page has been cycling since. I haven’t closed the page yet but obviously I’m not getting the item. Now it appears that the Emperor’s stormtroopers have somehow got the goods and are marking them up on eBay. Disney needs a new system. The Dark Side simply cannot be permitted to win. Immediate marked-up resale of limited edition items needs to stop.

Tammy
Tammy
3 months ago

I had the same problem you mentioned in the article. I had the item (the key) in my cart and after several attempts to checkout I gave up. I kept getting the error message that my request couldn’t be processed when I would try to submit my order. This is ridiculous, and I don’t want to go on Ebay and deal with money gouging.

Ron Patterson
Ron Patterson
3 months ago

Refreahed and the item (key) didnt.go live until 10:10, then once I get it added to.my cart on the 5th try I was on the queue for 10 min, finly clicked check out, sight locked up, and low and behold sold out it took almost 40 minutes from the time i selected the item to the time i.kicked me was almost 40 min, but on a brighter note, I can buy it on Ebay for $500.00.

Carrie Zimmon
Carrie Zimmon
3 months ago

Yup tried and failed miserably. Super frustrating. Was on And ready right on time and It signed me out and basically blocked me at check out. Positive point I now have my cc info memorized.

Julie
Julie
3 months ago

I started browsing the website at 9am (ET) looking for other summer sale items so I can have a $75 and get free shipping once the Star Wars pins and key were available. I only saw the virtual que at 9:50am when I clicked on my “wish list” and it routed me to the que. I couldn’t add the key because it marked sold out but when I went to checkout, luckily (I though) the key was there! I have been trying to check out since 10:07am (ET) and I kept getting error messages. I tried PayPal and my debit… Read more »

George
George
3 months ago

Just received an email that things were still in my cart, but I still can’t log in to enter my payment information to checkout…

Rachel
Rachel
3 months ago

I’ve yet to hear of a single true Star Wars fan have any luck! It’s all greedy shop bots and resellers who want to make money. Disney only cares about money and won’t even fix their issues. I was so upset, I woke up early and had it open on three tabs. I had the items I wanted and when I go to the payment page it would not stop loading. And it took me to the waiting room and they were sold out. It’s so unfair that greedy asshats have to take away the collectibles from the true fans.… Read more »

SNG
SNG
3 months ago

This was without a doubt the worst online launch I have ever seen.

I know more people are home now, but good god Disney clearly did not prepare for this at all.

Will C
Will C
3 months ago

I did. What a fool I am to assume Disney, a multi-billion dollar conglomerate, would have an IT staff to prevent this kind of mess. It’s ONE thing to have it happen once and be surprised. This is a repeated failure. And nothing will change because they’re still going to sell out. But instead of my kid getting Ahsoka ears (when my wife personally drove to a Eckstein signing for the Leia ones for her) and me not getting my pin. I could do without the pin, but at this rate the kid is more important and it’s such a… Read more »

Naysha
Naysha
3 months ago

It was a S*** show I was there sign in and everything right at ten was put in a virtual queue line for nothing because by the time I could get in the key was already sold out. I manage to put the Starbucks cups in my cart for nothing because it ask me to sign in again and it wouldnt work then do it as a guest to then unable to load your payment to then say that they were out of stock it was a nightmare didnt got absolutely nothing

thomas molinary
thomas molinary
3 months ago

again this crap happened. resellers get all the win and people in the UK and not a single real purchaser from the US was able to pick up any item. so over shop disneys garbage website and app

Rebecca
Rebecca
3 months ago

I was on shopdisney a little before 10 AM and then it kicked me off so I opened a new browser and it took about 15 minutes for me to get to the Star Wars page and an additional 5 to get 2 of the keys in my cart. When I went to check out though, the site would not process my payment. I tried for over 2 hours until shopDisney kicked me out and emptied my cart. I’m so annoyed because for 2.5 hours I thought I might actually have a possibility of getting the items and then just… Read more »

Shannon Nutt
Shannon Nutt
3 months ago

It was a joke. Had the items in my cart, but it wouldn’t let me log into my account OR checkout in a guest account. I tried PayPal and a credit card. It never processed. Now my cart is empty (not by me…they simply vanished) and all the items are sold out. What’s worse is that this isn’t the first time Shop Disney has dropped the ball on exclusives. Disney doesn’t seem to know or care that their online shopping site is a miserable failure.

esoteridactyl
esoteridactyl
3 months ago

Lmao. What a cluster…I got screwed by the Main Attraction thing the other week. Glad I didn’t really want any of this stuff that badly.

Ira
Ira
3 months ago

Tried all morning just to get the SW Day Key. Always got stuck at the payment screen. After nearly three hours of struggling with the site, it just utterly failed and gave up on me. Then it had the gall to suggest calling Guest Services. Epic Fail Disney.

Dylan T.
Dylan T.
3 months ago

Had all these issues. This is unacceptable. Disney has owned the Star Wars franchise for how long? Seven or eight years? How could they possibly not have worked this out by now? Why are there even Limited Release items for Star Wars anyway? Everything will sell out! And removing the limited stock would discourage the evil resellers (yup I said it; they’re evil). Disney should implement a pre-order system, and let people order what they want. I’d happily order in advance, so they can plan for how many more they need to produce, and wait to get my items. For… Read more »

Ashley C
Ashley C
3 months ago

I was finally able to checkout around 2:15 pm ET. I had removed the key at some point thinking that maybe that was what was hanging it up but I honestly don’t think it would have mattered. I was able to get every thing to process that was in my cart including several of the limited edition pins for my dad so we will see if they are actually able to ship it all. I would hope so since the confirmation order says I bought them.

Allison B
Allison B
3 months ago
Reply to  Ashley C

I had the same thing happen with the last Minnie exclusive. After 2 hours of hell, it finally went through and gave me a confirmation, but my credit card wasn’t charged. Plus, there were a number of reports of multiple charges being made on orders. It was a week later that the charge finally appeared, and I started breathing again, convinced the order was correctly processed and would arrive. It did. Good luck!

AJ Rino
AJ Rino
3 months ago

I was lucky enough to get x2 Disney Keys and x2 May the 4th be with you Stormtrooper pin! Currently trying to get the $50ish pin, it’s not looking good 😬

Ron
Ron
3 months ago

So got in to the Site at 10:00 the key didn’t go live till 10:10 took 10 min to get one in the cart, over 10 min in queue to befor i could check out tried to check out for most 20 min, finley got kicked out of the site and when i went back in,out of stock, but on a bright side, i can get one off Ebay for $500.00