New Star Wars: Rise of the Resistance Boarding Group Procedure Debuts with Usual Glitches; Virtual Queue Filled in Seconds at Disney’s Hollywood Studios
Disney has rolled out a newly-revamped boarding group procedure for Star Wars: Rise of the Resistance at Disney’s Hollywood Studios in light of guest feedback. Guests now have the option of booking as early as 7:00 AM on the day of their Disney Park Pass reservation from the comfort of their hotel room or any location “near” the park. Guests still have the option of securing a boarding group during the 2:00 PM virtual queue opening, however they must be in the park, and are not guaranteed a spot. Read on for our experience trying out this latest iteration of the Rise of the Resistance boarding group procedure.
Disney has called this new approach a “pilot”, meaning that for now, this is just a test to see how a modified virtual queue system for Star Wars: Rise of the Resistance works. Below are their stated instructions on how to acquire a boarding group:
Guests with a valid ticket or annual pass and a Disney Park Pass reservation for Disney’s Hollywood Studios will be able to access the virtual queue system and check for an available boarding group starting at 7 a.m. on the day of their park reservation. This can be done before you leave your Disney resort hotel, or wherever else nearby you might be at that time.
Just as we do today, the virtual queue will reopen daily at 2 p.m. for anyone who wasn’t already able to join a boarding group earlier in the day. Note: Guests must be inside Disney’s Hollywood Studios to access this second virtual queue opportunity, and access to a boarding group is subject to availability and not guaranteed.
Not exactly knowing the parameters of “nearby”, we decided to test the new system somewhere on property as opposed to at our homes. That way, we could simulate the way most guests (non-locals, anyway) would use the system, either attempting to book from their resort hotel or while having breakfast somewhere on property. However, we were met with the same glitches as before, with the system failing to see a guest’s Park Pass:
The virtual queue filled up in seconds, just as it usually does during “regular” in-park distribution. We also had an at-home reporter in the Orlando area attempt to get a boarding group, and no dice… however, a handful of Passholders have reported being able to get a boarding group from off-property.