Police Reports Filed for Incidents Where Guests Abused Cast Members Attempting to Enforce COVID-19 Safety Protocols

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According to the Orlando Sentinel, Cast Members have endured abuse from guests while enforcing COVID-19 safety protocols such as mask wearing and physical distancing. Police reports have been filed against guests that have abused Cast Members by spitting on them, shoving them, and even attempting to pull a gun on them.

One particular altercation took place where a guest became so enraged when asked to put on his face mask, that he attempted to draw the gun from an Orange County Sheriff Deputy. The man was drunk and upset when Reedy Creek firefighters asked him to step back and put on a mask. They were called to help his wife whom hurt her ankle at the Walt Disney World Dolphin Resort. The man threatened to kill the Sheriff Deputy and attempted to physically assault the officer before reaching for his gun. The guest was charged with battery on a law enforcement officer.

Another man plead not guilty of disorderly intoxication after an altercation with law enforcement when continually removing his mask and refusing to physically distance himself from other guests at Disney Springs. Guests have been caught attempting to avoid mandatory temperature checks and refusing to stay physically distant from others. One guest threw their phone at a Starbucks employee when asked to stay distanced from others. Countless stories are popping up of guests abusing both Cast Members and law enforcement over COVID-19 precautions.

Disney created their own specialized safety task force that helps keep guests in compliance with the precautions, however every Cast Member is trained to speak up when they see a guest breaking those policies.

A Cast Member temporarily working in the COVID-19 policy enforcement team told the Orlando Sentinel, “There’s never a day when I don’t have a story. I cried the first week I started. It was not a good time at all. Imagine going to work every single day where people ridicule you.”

It is Disney’s policy that all guests over the age of two must wear a face mask unless “actively eating or drinking” in a stationary location. All Cast Members are expected to help enforce those rules so the parks can stay open, and most importantly to keep everyone safe.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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22 Comments
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Wyatte Stuard
1 month ago

If you can’t wear your mask, then stay the hell away!

K.C. Cooper
K.C. Cooper
1 month ago

Unfortunately, physical altercations have been a thing at the parks long before COVID-19.

Richard Waring
Richard Waring
1 month ago
Reply to  K.C. Cooper

Yeh , because Disney allows too much drinking!

Prince Naveen
Prince Naveen
1 month ago

This situation is unfortunate but also a bit complicated. A majority of these incidents involve intoxicated Guests, so COVID or no COVID, these incidents would most likely happen anyway – can’t point directly to non-compliance of health protocols as the source. Secondly, while I always empathize with CMs, a significant part of their job (which they know when they apply/interview/get hired) is to reinforce Guest compliance. Again, COVID or no COVID, they’d be charged with asking Guests to comply with some sort of rule, which is always messy and never a pleasant experience. However, as CMs, THEY SIGNED UP FOR… Read more »

Last edited 1 month ago by Prince Naveen
RJ Peto
RJ Peto
1 month ago

Those people have a brain the size of a pea. They know the rules. They just refuse to follow them.

For the love of figment
For the love of figment
1 month ago

People are tired of being told what to do like a bunch of school children. Numbers are coming down. People would respond much better if they were given the choice on whether to wear a mask or not. Let’s be honest. Wearing a Homemade mask does not really protect you against Covid. It just makes people feel better and allows the government to have control of us.

Engel
Engel
1 month ago

Um, no.

Sam
Sam
1 month ago

go away

Hthlife
Hthlife
1 month ago

If you don’t want to be told what to do, wear your mask correctly and abide the guidelines in place. You agree to wear a mask when you come to the park. Over half a million people are dead and your vacation is in no way more important than safety of the casts and guests in the park.

Stitch
Stitch
1 month ago

To be honest, you do have a choice when it comes to wearing a mask or not. If you don’t want to follow Disney’s policies and you don’t want to wear a mask, you don’t have to visit Disney. Disney is not a necessity. Also for places like grocery stores that are necessities, I would say most of them (at least in my area) are providing curbside/pick up and to-go services for all customers. These services do not in anyway require you to wear a mask. You do have a choice in these matters, but businesses also have a right… Read more »

Joe Concepts
Joe Concepts
1 month ago

These people agree to follow the posted rules when entering the park. Even if I think the masks are useless and pointless, the private company has decided that’s what they want people to do on their property, and that’s what I’ll do. If they don’t want me there without a mask, I can’t go. I think we could have a real, reasonable discussion whether we should shut down businesses, or if the government has the right to do. This is NOT what this is. We’re talking about wearing a small piece of cloth over part of your face. It practically… Read more »

Mike
1 month ago

Note in your report – it seems to be intoxicated guests who are the issue.

Tom Corless
Admin
1 month ago
Reply to  Mike

Usually we just present the facts and you draw your own conclusions.

Prince Naveen
Prince Naveen
1 month ago
Reply to  Tom Corless

Tom, sorry but I don’t think the reporter presented the facts properly here. The article seemed to have pointed to non-compliance of COVID/safety protocols as the issue, where in fact it was intoxicated Guests.

The question the reporter of this article should address is has the incident rate increased since parks re-opened with COVID/safety protocols in place? Otherwise, it is nothing new from the norm we saw pre-COVID.

Tom Corless
Admin
1 month ago
Reply to  Prince Naveen

Yeah, they’re saying there are daily occurrences. They’re not all alcohol related. That would be irresponsible journalism to claim they’re all drinking related because two were.

Ahnsael
Ahnsael
1 month ago
Reply to  Tom Corless

As a former cast member, I can say that such situations definitely pop up from time to time where a guest is a jerk to a cast member for asking them to follow rules (I once had a guest change their kid’s diaper on my food counter and get angry when I asked them not to because they were a “paying guest” and that it was my job to clean up after them). That being said, COVID-19 restrictions definitely seem to have made such situations MUCH more frequent, as cast members are now tasked with being mask police, and a… Read more »

Doug
Doug
1 month ago

Thank you Cast Members and Law Enforcement Officers.

Crystal
Crystal
1 month ago

It annoys me soooooo much when I see people not wearing a mask properly or at all or trying to sneak a photo without a mask and castmember will kindly tell them that they neee to keep their mask on. Then the guest will become all rude and snappy. Or… my favorite… Castmember has to repeatedly tell the same person to keep their mask on and this person is now using profanity and if all in a castmember’s face. These people are not intoxicated. Disney should remove these people from the parks immediately! No slaps on the wrist, just a… Read more »

mis
mis
1 month ago

to abuse those just doing their job as required by management requires one to have a very small mind. while i disagree with just about everything disney and chapek are doing [ ALL BOTTOM LINE, HECK WITH THE MAGIC. example. get a huge property tax relief for disney, soak the dvc members with higher dues. and no magical bus to even get there? really!?} all just to cya. to blame and abuse the little guy just trying to keep their job is the sign that yes, you are a mental midget of epic proportions! who in their right mind would… Read more »

May
May
1 month ago

I have mostly seen obnoxious cast members being rude to guests who just put up with it because they paid too much to waste time arguing with low wage workers.

otterhead
otterhead
1 month ago

I saw multiple physical altercations during my last visit, always from a guest refusing to wear a mask threatening other guests and cast members with violence. The one time someone in my party forgot to put theirs back on and a CM reminded them, the fact that my friend was apologetic and polite was so surprising to the CM that they thanked *us* repeatedly and almost cried with relief, saying “you have no idea how bad it’s been.” People who don’t wear masks are terrible people.

C T
C T
1 month ago

No one should verbally or physically abuse these workers. But the road runs both ways in some cases too. Some cast members border on harassment and ridicule when talking to guests. Some are very rude and act as if a crime has been committed. There have been a few times that I honestly forgot that I did not have it on when leaving my resort room. I was harassed as if I had spit on them. One time it was when I was actually returning to the room to get the damn thing. Lets be honest…people are tired of this… Read more »