PHOTOS: Indoor Queue Wall Decals Decimated by Guests at Mickey and Minnie’s Runaway Railway in Disney’s Hollywood Studios

Katie Francis

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PHOTOS: Indoor Queue Wall Decals Decimated by Guests at Mickey and Minnie’s Runaway Railway in Disney’s Hollywood Studios

On our visit to Disney’s Hollywood Studios, we hopped aboard Mickey & Minnie’s Runaway Railway, but we got “derailed” before we even reached the preshow. The queue, namely the room just before the preshow, has suffered significant neglect. Let’s take a look.

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All along the walls, the decals have been torn by guests passing through the queue.

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These decals are common at newer Disney attractions, and damage is not uncommon. Some of it is from wear and tear from ECVs, but a lot of it is too high up to have occurred that way.

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Disney is aware that these decals are not durable, as similar issues have been seen. The walls at Slinky Dog Dash have been damaged like this before as well.

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The damage is seen all throughout the room, sometimes in sizeable areas.

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The scenery is looking rough.

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Hopefully, Disney can fix this soon, as it detracts from an otherwise nice attraction. With all the refurbishment projects across the parks, this seems like a priority.

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62 thoughts on “PHOTOS: Indoor Queue Wall Decals Decimated by Guests at Mickey and Minnie’s Runaway Railway in Disney’s Hollywood Studios”

  1. Disney tried to go on the cheap. This is not the Disney I fell in love with 10 years ago on my first trip. Sure, large decal can be printed up and stuck on and done, but no one thought about the durability?? Old school Imagineers wouldn’t have forgotten about that. Seriously Disney you’ve strayed so far away from Walt’s vision that you are destroying yourself from the inside out. What happened to talking with guests and customers for information vs reading Twitter? This failure of simply building a durable queue shows how far the rot has gone through Disney.

  2. CCTV in all the waiting in line areas, with a guard at the boarding area, to remove the deliberate offenders and kick them out of the park. Simple.

    • This ride breaks down A LOT (broke down 3 times on our last trip when we made it to that room.) A lot of us would just wait it out with many people leaning against the wall for respite. I don’t think anyone is doing it deliberately.

  3. This is what happens when you cheap out and this not the only place in the parks that Disney has gone cheap and it shows. I am not interested in ever going back. The parks were dirty looked ruined down the last time I was there. And many of the new rides just look cheap and not what I consider Walts standard.

  4. I have seen unsupervised kids doing damage all across the parks because the parents are oblivious to what they are doing. I really don’t understand why some parents find it so hard to teach children how to behave properly and then enforce it. And yes I have children and mine know better than to do stuff that is destructive. They are taught to respect property, both ours and others.

    • Doug, For many years our 2nd son worked in a restaurant. He saw, and would often comment on, the behavior that bad parenting results in and he would compare it to how he was raised. Our kids had “don’t walk on the neighbor’s lawn”, “don’t touch stuff in stores unless you ask”, type parenting. It’s interesting to hear that our son sees the contrast.

  5. I know EXACTLY why this happened. Rode M&M RT four times on my last trip. Three times it broke down while we were waiting in that room. Instead of leaving, a majority of us sat on the floor/against the wall to wait it out since it was air conditioned & we figured it wouldn’t take long to fix. Many people with bags on their backs just leaned back.

  6. I keep seeing about Disney and doing things cheap. Here’s a better idea how about the customers themselves take accountability and stop defacing attractions and people turn the offenders in. With cell phones all over the place a quick snap of the people in the act can go a far way.

    I don’t care if it was cheap or low cost it was. I’m sick of paying how much I pay for the escape from reality to be dragged back down by a few jerks that just feel like ruining the experience for others. I don’t care how long the wait it, take it like the rest of us and take in the surroundings. If you have to deface something then go somewhere else

  7. This just Pissed me OFF too the Max. I Can’t Believe How Childish People Act. To do Such a Thing that Whoever Did It Should be the one to Pay For the DAMAGED THAT WAS DONE..

  8. Hopefully, Disney can fix this soon, as it detracts from an otherwise nice attraction.”

    Obviously, Tom did not write this article, lol!

  9. This shows how far Disney had fallen in a fairly short period of time.

    Not so long ago you didn’t see anything in the Disney parks in state of disrepair and that was one of the things that set it apart from the competition.

  10. Or maybe the guests passing through need some firm lessons in public behavior, private property, vandalism, good manners, and how children learn what they live!

    • You hit it on the nail. There is something really wrong with people. You should NOT destroy things that don’t belong to you. Stop acting like animals and stop teaching your children to do the same!!

  11. Feel free to talk to offending guests when you see something. We are each other’s neighbor and they need to know how vandalism effects everyone including themselves..

  12. I just got back from 2 weeks in Disney and was disappointed which I have never been before. We stayed at several resorts and found that things are not the same as they have always been. At Old Key West our shampoo & conditioner were empty and remote to tv didn’t work. When trying to catch a bus to the park the were all full by the time it reached our bus stop. After an hour we had to walk to the first bus stop.
    Next Animal Kingdom’s Jambo House there was nothing open for food from 11:30 am to 5 pm. So our refillable cups were useless since no restaurant or walk up counter was open.
    Our last stay was at the Polynesian which we were excited to stay at because of the monorail yet that part has not opened yet and the “new” rooms are not throughout the resort apparently. Our building was still the old decor despite our beliefs that the resort had a make over. Carpet was dirty, still the old orange couch and no make over.

    • A lot has changed due to the pandemic.
      Places can’t get employees to work. Yes, this is due to unemployment benefits but it’s also due to the large amount of people that retired this year and the people that DIED. So, while I have sympathy for your poor experience, I sorta am wondering where you’ve been for a year and a half.

  13. I remember yrs ago that disney cared about their parks I agree with you all disney dont care anymore since walt died his family and the dont care anymore it seem like the money Is more important than making ppl happy

  14. I wonder how much of this damage is from kids (and grown-ups?) who wait hours in line (throughout the day) and just get tired and start idly picking at loose edges. I don’t think it is necessarily a conscious or malicious act, just a mindless response to boredom.

    • Would you elaborate please?
      I can’t find a connection to destruction of property and defacing it. That’s actually a criminal offense.

    • People living and visiting the parks with kids these days are not like the ones who watched “Wonderful World of Disney” on Sunday nights….I remember when Walt Disney died. It was the greatest thing in this world when my family went to Disney World !…it was all the magic, joy, enchantment, and all those Disney words come to life when we got to go !….you will never be able to go back to that wonderful time, when children dared not destroy someone else’s property….when people almost universally had a code of conduct that they followed. You think I’m old and out of touch with the world ?…well, watch and see. Just watch and see if things get better, and go back to the beauty that Disney had years ago…and if people stop getting bored and turn to destruction to occupy their minds. I do have hope. I unfortunately don’t have it in Disney…or in their visitors. We will just come to accept what we can get from a trip to Disney World…and the saddest part is, at some point no one will remember what they’re even missing.
      So, Karen, I don’t see your point about how everyone being vaccinated would change any of that.

  15. When I worked at Disney as a teen this attraction in this condition would never have been allowed to be seen by the public. It is symbolic of Disney’s overall rapid descent into the cultural abyss including a complete and utter abandonment of its previous impeccable standards. It shows what they think of their paying guests, who often save for years to afford a visit but who unfortunately are clinging to a deluded vision of Disney that no longer exists. Instead of existing for its guests, Disney exists solely to amass the almighty dollar which has caused them to grovel before their Chinese Communist masters. Disgusting and heartbreaking at the same time.

  16. Don’t know if the damage is intentional. I’d guess too many adults and kids rubbing up against the walls while they are waiting to ride. Cheap decals will rub off over time and accelerated at Disney do to the volume of people. Disney can reuse all the covid plexiglass to seal over the decals!

  17. All these comments on Disney “going cheap”, but anyone stop to really think that this stuff happens because the GUESTS themselves have absolutely no respect…for anything, anymore. This is as much a reflection of Disney being cheap as it is a reflection of our own culture in this country. I see it all the time, at Disney parks and elsewhere. People allow their children to climb all over, trash and disrespect darn near everything. And sadly, far too many adults themselves join in. Even if Disney had built an expensive, “high quality” queue, best believe the same would happen. I’ve seen it, increasingly so, over my last three decades of visiting the parks.

      • Well, that’s two attractions out of hundreds. And for the record, I have seen the walls at Pirates (at Disneyland) inside and out be filthy, scuffed, scratched, with stuck on gum, dirt, etc. That also depends on how much time guests spend in those lines, how close they are to the walls, what the ‘walls’ are designed to look like (rock, a natural substance, something ‘aged’, sometime ‘pristine’, etc.), is that part of the queue in the dark or in the light. Those are also things to consider. But unfortunately, I’ve seen this sort of disrespect across multiple different kinds of attractions. Yes, sadly Disney sometimes goes cheap…but we have to look at the ‘man in the mirror’ so to speak too. I still stand by the statement that Disney could spend ridiculous amounts of money on a queue…and some guests will still find a way to trash it. That’s our culture.

  18. Why do we blame Disney for people destroying things ??? They will pay to fix it, so how much cheaper is it ?? Disney overall does a great job maitaining 4 parks that take a ton of abuse. Lets face it these types of issues are occurring all accrossed the industry, not just Disney.

  19. Disney has great scenics to do these types of works but the newer imagineers that don’t know who Walt was go the cheap, with the new stuff. They hire out siders to do the jobs. Walt’s rolling!!!

  20. Im holding onto Walts vision (since 1975 first stay).
    Lets go back to quality; imaginative attractions. Not more roller coasters. Thats just an amusement park not Disney World.
    I guess if you invite trash to enter the parks then you get trash.
    Perhaps signage out front would help.

  21. I went to Hollywood Studios just last week with friends of mine. And I could tell it was different than the last time I went….and the workers. Disney employees are dumb af and all of them should be fired for neglect, like this for example. I am saying I am not surprised. They are idiots and fucking stupid. With all the news about broken down and mishaps in rides especially from Disney who the fuck is taking care of it to just get broken again? We, as a country, will most likely have to pay for the fucking damages and soon enough we will be in debt. Thanks to Disney. 🖕

  22. Maybe Disney did pick the less expensive approach. But “this is what happens”? C’mon, this is guests being jerks. Regardless of finish, someone giving a pass to people destroying *your* Disney experience?

  23. This is a newer ride so for people to destroy it this quickly is pretty bad. Yes of course Disney does care and they will fix it as soon as they can. (Maybe they’re trying to think of alternative ways for this not to happen rather than fixing something for it to just happen again) For Tom that keeps comparing it to Old rides most of those are just solid colors of the solid textured object not anything as detailed as this. That’s for the pirates of the caribbean. The haunted Mansion has bigger walk areas that are people are further away from and I forget if they have a little barrier to keep you away from the walls in those as well.

    They probably use this method to be able to give more detail and a better product than just a solid textured wall.

    Even if it was painted people may have chipped off the paint or scratched it or graffitied over it and then it would be even more costly to try and fix that eye-sore.

    Maybe they still do the print but a layer of clear resin or plastic or something over it?…

  24. I haven’t even had the chance yet to ride it for the first time! Disney could fix it and then cover the design with the acrylic panels they’ve removed from the queues and rides.

  25. Lol, seriously? I’ve seen worse. Such entitlement and during a pandemic to boot! If it bothered me so much that it inspired me to write about it, I’d offer to help fix it myself. If Disney does redo it they should just paint solid color or two. People would probably complain about that too, lol.

  26. Be happy to reproduce and paint everything for Disney if they want to go back having an artist on site to fix these walls

  27. This is more the fact that Disney went with something not durable, not that people are disrespectful, if something is within reach of a human, assume it will be picked at and rubbed against

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