A Team Member showed us this guide for mobile ordering via the Universal Orlando Resort App.
First you press the three-lined menu in the top left corner of the app. You then select “Mobile Food & Drink Ordering.” Or you can press “Order Food” on the home page.
After making an order, you will be able to click “View My Order” to see your past orders.
At select restaurants, guests must be seated before clicking “I’ve Arrived, Prepare My Order.”
Guests can then input their table number.
Thunder Falls Terrace, Captain America Diner, Cafe 4, and The Leaky Cauldron are all using table delivery mobile ordering. Everything else is using pick-up, which means you would order via the app and then pick up your food from a window.
At the table delivery restaurants, a Team Member is stationed at the door and won’t allow guests inside unless they have a mobile order.
After entering, a Team Member will escorts guests to a table, which has a number on it.
Only after being seated will guests be able to tell the app that they’ve arrived and input the table number.
Team Members are manning the counters to pick up and deliver food to tables.