Cast Member and California Woman Battle Over Seating Aboard Magic Kingdom’s PeopleMover Attraction

Katie Francis

Cast Member and California Woman Battle Over Seating Aboard Magic Kingdom’s PeopleMover Attraction

A confrontation broke out between a Cast Member and a guest at the Tomorrowland Transit Authority PeopleMover at Magic Kingdom, according to an Orange County Sheriff’s incident report that WDWNT obtained this week.

MK PeopleMover 5

The incident happened around 3:30 p.m. on March 21 as a 28-year-old Cast Member directed guests onto the PeopleMover.

That’s when she encountered Jennifer, a 47-year-old tourist from California. Jennifer and her husband, John, were the last of their family members to board. Everyone else from their party was already seated.


“Just prior to getting onto the PeopleMover, a cast member advised them there might not be enough room for them, due to the rest of their family members already onboard,” the sheriff’s report said. “(The cast member) held out her arm and pointed. Her intent was to redirect them towards another car, as the one the guests were trying to get into was at capacity.”

But Jennifer grabbed the Cast Member’s arm and pushed her way by.

“Jennifer told her that the rest of the people on the PeopleMover were her family, and moved past to get on the ride,” the sheriff’s report.

The cast member let Jennifer go by her and then stopped the ride to notify her supervisor.

When she spoke with law enforcement, Jennifer denied doing anything intentionally and said she “already had forward momentum” when she made contact with the Cast Member’s outstretched hand, the report said.

It was a hearsay situation without third-party witnesses and no cameras in the boarding area where the situation took place.

The sheriff’s deputy who was investigating ruled the incident “was not only incidental, but not intentional, and without the express purpose of causing bodily harm,” so there was no probable cause for a battery charge.

No criminal charges ended up getting filed, and no one was arrested. “An incident report would be generated to document the incident,” the sheriff’s report noted.

It’s not uncommon for tensions to flare up between Cast Members and Walt Disney World visitors. This month we reported several incidents, including a guest sexually harassing a female security guard and a man slapping a Disney guest experience manager in the face.

Tomorrowland Transit Authority PeopleMover

The Tomorrowland Transit Authority PeopleMover opened on July 1, 1975. Designed to be a mass transit system of the future, the PeopleMover carries guests around and through Tomorrowland at the Magic Kingdom. On the tour, you can see Progress City, the model of the original plan for EPCOT.

The ride takes approximately 10 minutes and does not have a minimum height requirement.

Parts of the route take you inside Tomorrowland structures, such as Space Mountain and Buzz Lightyear’s Space Ranger Spin.

Last year, the PeopleMover received a couple of updates. The retro 1994 Tomorrowland signage was removed and replaced by signs advertising the Enterprise sponsorship.

A new narration featuring the return of ORAC, “The Commuter Computer,” recently debuted at the PeopleMover as well. For more details and a full video, click here.

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