Team Members Archives

PHOTOS, VIDEO: Special Tribute to Robbie Coltrane Added to Hagrid’s Magical Creatures Motorbike Adventure

October 17, 2022

Flowers for Robbie Coltrane at Hagrid's Magical Creatures Motorbike Adventure

Universal Orlando Resort Team Members have paid tribute to the late Robbie Coltrane at Hagrid’s Magical Creatures Motorbike Adventure. Robbie Coltrane, known for playing Rubeus Hagrid in the “Harry Potter” films, passed away last week at age 72. Team Members placed flowers near the Hagrid audio-animatronic figure, which is part of Hagrid’s Magical Creatures Motorbike … Read more

Former Universal Orlando Resort Team Member Details Company’s Failure to Support LGBTQIA+ Employees in Twitter Thread

June 13, 2022June 13, 2022

Twitter user @TaranTrinnaman shared a Twitter thread yesterday about quitting Universal Orlando Resort after the company failed to speak out against Florida’s “Don’t Say Gay” bill and support LGBTQIA+ employees. Several Universal Orlando Resort Team Members were killed in the Pulse nightclub shooting on June 12, 2016. A window in the park is dedicated to … Read more

Universal Orlando Resort Hiring 5,000 Team Members

May 2, 2022

Universal Orlando Resort is hiring approximately 5,000 new Team Members to fill roles across the resort. There are job openings in attractions, culinary, custodial, sales, operations, entertainment, finance, and more. Full-time, part-time, seasonal, and professional career opportunities are available. Hourly pay begins at $15 but may be higher depending on the position. All interested candidates … Read more

Universal Orlando Resort Senior Executives Address Reports of Poor Work Environment at Guest Contact Center

April 7, 2022

Universal Studios Florida entrance globe and archway

In a video obtained by West Orlando News, senior executives apologized to Universal Orlando Resort Team Members working at the Guest Contact Center amid reports of a toxic work environment. The executives in the video are Fernando Flores, VP of Universal Parks & Resorts Vacations and Consumer Sales Operations, and Alice Norsworthy, President of Global … Read more

Universal Orlando Resort Raising Starting Pay for Culinary Team Members

March 30, 2022

Universal Orlando Resort is raising the starting pay for culinary Team Members, Ashley Carter of Spectrum News 13 reports. According to Carter, the starting pay will range from $16.50 to $20 per hour depending on the position. This will likely also mean a pay raise for some pre-existing employees. Last year, Universal Orlando Resort raised … Read more

Guests and Characters Go Maskless Outdoors at Universal Studios Hollywood

February 17, 2022February 17, 2022

Guests are no longer required to wear masks outdoors at Universal Studios Hollywood. All guests are still required to wear masks indoors, regardless of vaccination status. We visited Universal Studios Hollywood to see how things had changed. Guests have been allowed to go maskless outdoors at CityWalk for some time, so signage here has remained … Read more

Vaccinated Team Members No Longer Required to Wear Face Masks at Universal Orlando Resort

February 11, 2022

Team Member outside Ollivander's Wand Shop

Starting tomorrow, Saturday, February 12, Universal Orlando Resort Team Members will no longer be required to wear face masks if they are fully vaccinated. This updated protocol applies to onstage, backstage, indoors, and outdoors. Team Members may still wear a mask if they prefer. Team Members who are not fully vaccinated are still required to … Read more

Universal Orlando Resort Unvaccinated Team Members No Longer Required to Undergo Weekly COVID-19 Testing

January 21, 2022

Universal Orlando Resort has reversed the decision to require unvaccinated Team Members to undergo weekly COVID-19 testing, which was initially announced on January 10. The policy was in accordance with the Occupational Safety and Health Administration’s Emergency Temporary Standard. Team Members had until February 9 to be vaccinated or undergo weekly testing. The Supreme Court … Read more

Universal Orlando Resort Implements Team Member COVID-19 Vaccination & Testing Requirement Effective January 10

January 10, 2022

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In compliance with the recent Emergency Temporary Standard requiring employees of companies larger than 100 employees to implement a mandatory COVID-19 vaccination policy or to undergo weekly COVID-19 testing and wear a face covering while working, Universal Orlando Resort has announced that their policy regarding the resort’s Team Members will go into effect starting today, … Read more

Revenge of the Mummy Closed for Lengthy Refurbishment, Fire Engine Drives Through CityWalk, New ‘Harry Potter’ Merchandise, and More: UPNT Weekly Recap (1/3/22-1/9/22)

January 9, 2022

We bring you a lot of stories. Sometimes it’s hard to keep up. So in case you missed anything from our feed, we have rounded up all our stories in one place to get the news at a glance. Here is your Weekly Recap for January 3 – January 9, 2022. Universal Orlando Resort Universal … Read more

PHOTOS: Raptor Encounter Team Member Costumes Now Match Jurassic World VelociCoaster at Universal’s Islands of Adventure

January 7, 2022

With the addition of the Jurassic World VelociCoaster, Jurassic Park has been sporting a fresh, new look at Universal’s Islands of Adventure, and now that look extends to the Team Members at Raptor Encounter. Team Members now sport the Jurassic World uniforms just like those worn at VelociCoaster. The outfit consists of a light gray … Read more

Fully Vaccinated Universal Orlando Resort Team Members No Longer Required to Wear Face Coverings Beginning Tomorrow

November 16, 2021

The Centers for Disease Control (CDC) recently announced masking guidance changes for Orange County, Florida. Under the new guidance, fully vaccinated individuals no longer need to wear face coverings indoors. Universal Orlando Resort — which is located entirely inside Orange County — has updated its face covering policy for Team Members. Effective Wednesday, November 17, … Read more

Tonight Added as Final Night of Complimentary Access to Halloween Horror Nights for Universal Orlando Resort Team Members

October 28, 2021

Universal Orlando Resort Team Members can enjoy one final night of complimentary access to Halloween Horror Nights 30 today, Thursday, October 28, 2021. Team Members will need to present their UO IDs and Special Guest IDs to enter. October 31 will be the final day of Halloween Horror Nights 30 for all guests.

Appearance Guidelines Updated to Allow All Team Members to Wear Nail Polish and Makeup, Plus Visible Tattoos at Universal Orlando Resort

September 23, 2021

Similar to the “Disney Look” earlier this year, the appearance guidelines for Universal Orlando Resort Team Members have been updated. Previously, Team Members who interacted with guests were not allowed to have visible tattoos. They may now have visible tattoos within certain guidelines. Tattoos must not be larger than an extended hand, and may not … Read more

PHOTOS: Jurassic Park Geneticists Return to the Discovery Center at Universal’s Islands of Adventure

August 14, 2021

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Geneticists brought dinosaurs to the modern world in “Jurassic Park.” They also help bring the Discovery Center to life at Universal’s Islands of Adventure. We are happy to report the geneticists have returned. After more than a year’s absence, we saw Team Members out in the Discovery Center teaching some of the world’s future paleontologists. … Read more

Universal Parks and Resorts Team Members Will Be Required to Report Vaccination Status

August 11, 2021

In an email this afternoon, Universal Parks and Resorts Executive Vice President John Sprouls notified all Team Members that they will soon be required to share their vaccination status with the company. This applies to both Universal Orlando Resort and Universal Studios Hollywood. This decision was made in order to “more closely maintain strict adherence … Read more