Disney Releases Official Statement Regarding Disney Skyliner Accident at Walt Disney World

In the wake of the Disney Skyliner accident and evacuations that took place Saturday night, Disney has released an official statement regarding what happened:

“We have a team diligently looking into the cause of the malfunction on the Epcot line of the Disney Skyliner. We have been in contact with the guests, many of whom were on the Skyliner for more than three hours until we were able to restart the system. We express our sincere apologies for the inconvenience and continue to work with each guest individually.”

Originally billed as merely “unexpected downtime”, Disney is now regarding the accident a “malfunction” of the Epcot line. The Disney Skyliner has yet to reopen and will remain closed until further notice.

If you are unfamiliar with the events surrounding the Disney Skyliner accident, around 9:00 PM on Saturday, a photo of piled-up gondolas began to circulate, with many guests taking to social media to divulge that the Disney Skyliner system had unexpectedly stopped, leaving guests trapped for hours. Evacuations then began along the line, but it was a lengthy and tedious process, with some guests requiring medical care upon evacuation. Disney reports that no guests were injured.

If you’re new to the Disney Skyliner system itself, it opened on September 29th to mixed reviews. Early images of inside emergency black box kits inside each gondola revealed that the kits contained glow sticks, packaged water, and human waste containers.

Featured Image: @Ada58974405 on Twitter

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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Frank
Frank
1 year ago

Well , Rome wasn’t built in one day !!! 🤪🚠

Progressive Music Lover
Progressive Music Lover
1 year ago

This is an egregious offense, innocent families were left trapped in those flying deathtraps for hours with little hope for survival. The best that Disney can do to explain it is with a statement that lacks any sincerity and is chock full of homilies, that is no doubt written by a former Trump speech writer. My partner and I are still quaking in fear, knowing that we spent an entire day riding the gondola system and survived the ordeal. The system should be dismantled immediately and replaced with an updated monorail line. That is the only possible way that Disney… Read more »

Francisco
Francisco
1 year ago

I agree

Ana Orr
Ana Orr
1 year ago
Reply to  Francisco

You know you can always walk

Dude McDuderson
Dude McDuderson
1 year ago

Haha…master class of baiting

Mike
Mike
1 year ago

Please get a grip. It sucked, yes, but nobody died. Life continues……

Mark
Mark
1 year ago

“…with little hope for survival”? Seriously?
You spent an entire day riding it? Seriously? Why? I guess y’all were having fun?
survived the “ordeal”. WTF? What ordeal? Fun?
bravely reporting? What, do they send Goofy to beat up reporters?

Thank you for that amazing example of hyperbolic improvisation.

Brendan
Brendan
1 year ago

Clearly people were injured if they needed medical care so why did they lie right to our faces??? Lol

Matt
Matt
1 year ago
Reply to  Brendan

I work there. And there were NO injuries. There were NO guests in the few units that made contact with eachother. P

Elizabeth
Elizabeth
1 year ago
Reply to  Brendan

People can require medical attention for ressons other than injury. So there may have been no physical injury from the incident. They did not lie to anyone.

Aaron
Aaron
1 year ago

Wow, quite the speech there. And of course you had to somehow bring politics into this. This was definitely an unfortunate event, but you are definitely overreacting.

Ohtar
Ohtar
1 year ago

Deathtrap? Little hope for survival? Tragedy? I must have missed some crucial point of the whole thing.

Imagine they were trapped in It’s a small world for hours, that could have been cruel.

Brian
Brian
1 year ago

Progressive Music Lover,

You should be censored for being a moron. Tragedy, seriously?! You probably quake with fear on the egregiously terrifying It’s A Small World. Why don’t you walk between the parks instead if you’re afraid. How many times has the people mover/tram at Orlando International Airport stopped working? I suppose you think that should be closed too, so you can walk to get your luggage or get to the next terminal.

Ernie
Ernie
1 year ago
Reply to  Brian

These fools are looking for compensation- obviously- sad but true

John Michael
John Michael
1 year ago

“terrible tragedy”? They had a few gondolas bump into each other at the station. This is not like they were falling off the line. People were just stuck in their gondolas for longer than they would like. The real tragedy is how long people wait in line at flight of passage. You are seriously expecting Disney to replace this gondola system with an entirely new monorail? How would that be economically sound? It’s not like a similar event couldn’t happen on the monorail.

Matt
Matt
1 year ago
Reply to  John Michael

Somebody died on the monorail…

Nathan Lehman
Nathan Lehman
1 year ago
Reply to  John Michael

It did a few years ago. one monorail hit into another parked one killing the young operator. Now that was a tragedy. But people still ride it. The person who wrote the comment above should never go to disney again. Attractions are gonna break down. They were made by imperfect humans.

sfcpres
sfcpres
1 year ago

@Music Lover, congratulations on making this story all about you and your “partner”. People were trapped for hours, of which you experienced none of that situation. Yet here you are writing about some pseudo-traumatization. Well done! I suggest the two of you have a glass of merlot in your matching pajamas cuddling with your identical shitzus.

Soph
Soph
1 year ago

Little hope for survival? Are you joking? You’re more likely to die in a car on property surely with the amount of bad drivers there are around? If you’re still quaking in fear, i would advise against petting zoos, the tower of terror, and books containing clown photos as well. Getting stuck on a ride is no fun and I’m sorry that happened but honestly. ‘Redeem itself in the wake of this terrible tragedy’ – ???!?!?? Get a grip.

Pete
Pete
1 year ago

‘left trapped in those flying deathtraps for hours with little hope for survival.’ – Progressive Music Lover

What the hell do you think you were experiencing? The sinking of the Titanic again?

A Normal Guy
A Normal Guy
1 year ago

Really, calm down. I mean the way you are talking you would think they were pumping poison gas inside It’s A Small World. It was an accident and accidents happen. Of course as soon as I saw you had to make a dig at Trump I knew you were a cry baby millennial. This wasn’t a terrible tragedy and nothing about the entire thing is Orwellian in any way. Go drink a soy latte and snack on some non-meat meat, find your safe space and consider growing up!

DurtyC
DurtyC
1 year ago

Agree about the monorail…but you turned this political ..so all I can say is toughen up SNOWFLAKE!

JCbelle
JCbelle
1 year ago

You’re ridiculous. You know there have been monorail accidents, right? That have killed someone. This stinks and they haven’t handled it well but it will get fixed.

Ace
Ace
1 year ago

Wow, flying deathtraps, so do you quake in fear every time you fly or get in a car!!!!

Wayne Naponelli
Wayne Naponelli
1 year ago

Who the Hell do you think you are? Mindless millenials who bash Disney with no clue. You probably don’t even know any classic characters. Can you name the classic 5?
See Song Of The South.There is not one racis thing in that movie. Dumb uneducated assholes

Jonathan
Jonathan
1 year ago

What if I told you the monorail train crashed One time with another and killed a cast member? You act as if nothing ever goes wrong. Disney handled this situation well and is doing everything they can to make it right with the guests individually. And the way they worded their official statement is to avoid being sued as someone is always trying to get over on the system on a technicality.

Bill
Bill
1 year ago

Lol

Douche
Douche
1 year ago

I think your overreacting just a lil lol if these things are floating death traps then so are monorails and yet your 100% ok with them if your this petrified over a incident and saying your shacking knowing you and your partner survived the lil ride I can’t imagine what your like on any ride lol

Even
Even
1 year ago

213 people with zero sense of humor

Norah wilson
Norah wilson
1 year ago
Reply to  Even

You mean 400! Lol

Keith
Keith
1 year ago

Get a grip there is no tragedy no one died no horrific event. A tragedy is a deadly plane, car, or train crash. Fyi people have been stuck on the monorail for hours no power no ac, the skykiner is a mechanical device which can have issues. Let them work out the kinks before screaming the skykiner is falling, get it skykiner falling. I crack myself up.

Lorna Carey
Lorna Carey
1 year ago

So sorry you got stuck on the gondola. Must have been terrifying!!

Mom of Raja
Mom of Raja
1 year ago
Reply to  Lorna Carey

She didn’t get stuckion a gondola. She “survived” riding all day. Real drama queen over reacting to a mechanical failure.

Terry
Terry
1 year ago

You go on about a Mono rail, has Disney not had simlar problems with the Mono rail that is in place now ?
Censor ??? How could they censor anything when thousands ofnquests are carrying Mobile phones.

Bob
Bob
1 year ago

I assure you, I knew some of the families trapped up there. They’re not so innocent.

Congrats on the record number of “thumbs down” votes, by the way.

Enuff
Enuff
1 year ago

Triggered snowflake.

Not bitchmade
Not bitchmade
1 year ago

Yikes you should probably stay inside your house at all times just to be safe.

Ash
Ash
1 year ago

No one forced anyone to go this now or in the future. There is risk with everything in life, take it or leave it. Grow up

Andrew
Andrew
1 year ago

You people do realize that this person isn’t being serious. 🙄

Bob
Bob
1 year ago

If this was intended as sarcasm, as some people are suggesting, then it obviously doesn’t sell itself as intended, as the 300-plus “thumbs down” votes seem to attest.

Ken Williams
Ken Williams
1 year ago

What a moron…you weren’t even on them when the situation happened.Tragedy ? Little hope of survival…ummmmm again you are a moron…if you are so traumatized by something that you werent even a part of….maybe you should never leave your home

KIM BANNISTER
KIM BANNISTER
1 year ago

Don’t be so dramatic, its bound to have teething problems

Turner Johnson
Turner Johnson
1 year ago

You are insane

Agwithidiots
Agwithidiots
1 year ago

Get a grip using your logic they should dismantle the monorail because about 10 years ago at least one person got killed. Accidents happen go wrap yourself on bubble wrap go to your safe place.

Daneilia Frenzel
Daneilia Frenzel
1 year ago

Apparently people no longer have a sense of humor or know what sarcasm is……

Lisa
Lisa
1 year ago

You’re a moron!

Dennis
Dennis
1 year ago

I don’t know you or your partner, but you’re clearly dramatic.

Disney ain't perfect
Disney ain't perfect
1 year ago

Some of you need your sarcasm meters adjusted.

John
John
1 year ago

Rofl, love the sarcasm and bait. I’m still laughing as I type this up 😂

Emma Wells
Emma Wells
1 year ago

Have you reached out to guest services to share how this made you feel?

Shannon
Shannon
1 year ago

The fact you brought political nonsense into the situation makes your point invalid. Cry me a river!!! Go find your safe space and eat a big bowl of shut the hell up.

Jim Wagner
Jim Wagner
1 year ago

Karma.

Natasha
Natasha
1 year ago

Emergency kit includes a human waste container.? On great idea Disney! Excuse me while I take a 💩 in this cube that’s not moving with zero air flow in front of total strangers! Great idea! 🤦‍♀️

Cj Brown
Cj Brown
1 year ago

At least Team Disney Orlando made an official statement (after consulting their legal department 1st, of course). Let’s see if they actually DO find every Park Guest involved and DO the right thing (to avoid any further bad p.r.). Skyliner is a brilliant idea – on blueprints – but it’s not going to be efficient, nor move the same capacity as the Monorails (now Team Disney Orlando has 2 separate forms of public transportation they need to repair and / or update the infrastructure). There have been few successful moments for Walt Disney Theme Parks this year, but they are… Read more »

Marie Jimenez
Marie Jimenez
1 year ago

The gondolas were meant to ease the access to the parks,but the poor ventilation was a concern for many of us since the begining, and Alas!!! The worst fear happenned a couple of days after opening. I just can’t believe that the designers of the system did not foresaw the worst case scenario, or maybe, as the Titanic designers did, they were so confident of their design, that did not planned for the worst. And the worst did not happenned, because if this would have happenned at the peak of heat during daylight, the consequences would have been worst!!! Well!!!!,… Read more »

Mom of Raja
Mom of Raja
1 year ago

Things happen, people were inconvenienced, some were frightened (it was dark and late at night), injuries were minor. Overall things worked out because Disney had a plan in case this happened. There are kinks in the system and they will take care of them before opening the gondolas back up to the public. I feel for those that were stuck in the gondolas. I had lots of questions for the cast members before I got on. I rode knowing full well that this was a NEW ride and probably would experience delays and stops along the way (which we did).… Read more »

Joan
Joan
1 year ago
Reply to  Mom of Raja

Word on the streets is that Disney World and Land are more like carnival experiences now. That from folks who used to go regularly 20-30 years ago. We’ve all been stuck at the top of a ferris wheel for longer than we should have. Crowds should be still and consider their past amusement choices.

Fletch
Fletch
1 year ago

It’s a new ride it’s going to have it’s issues like everything else that is man-made. No body was killed or what not. Some people love to hype things up. Did it suck for the people, sure it did but we all continue to go knowing that anything can break down at any given moment. It’s a learning process for Disney if it happens again they might be more prepared due to this incident.

Randy Wilson
Randy Wilson
1 year ago

Wonder how long the research is going to be until its resolved and ready to reopen. There had to be human error involved in the process, like pulling a cart aside and returning it to the line for people who needed more time, etc. The spacing of these units has to be precise.

flyingcat
flyingcat
1 year ago

One key lesson, there are no ID numbers on the outside of the cabs.

This was a key issue with someone who had a medical incident, likely claustrophobia. Responders could not easily identify which cab they were looking for.

Rick
Rick
1 year ago
Reply to  flyingcat

As far as a break down, it’s bound to happen especially on such a new system. Born and raised in South Florida and have spent just about every one of my 41 year’s going to Disney at least once each year. Have been on numerous rides very Popular rides that have stopped and been delayed including the time I was on a middle school trip and stood up on splash mountain. It stop rather quickly as there where telling me to sit down. Yes shame on me. What is most concerning to me regarding the this situation, is just how… Read more »

Kronk
Kronk
1 year ago
Reply to  flyingcat

This isn’t true. Both the interior door and exterior (on the door side of the gondola) have the Cabin # on them.

Brian Guy
1 year ago

I see Nick won’t be lacking for psychotic comments this week. If he remembers.

Johnny Jones
1 year ago

Now I definitely want to ride this he made it sound fun and dangerous . Do I need a fastpass like Rocken Roller Coaster or Yeti

Dude McDuderson
Dude McDuderson
1 year ago

You all need to calm down….
You’re being to loud.

Ernestine Malo
Ernestine Malo
1 year ago

What’s a tsum tsum ?

Ernestine Maloy
Ernestine Maloy
1 year ago

Well that’s one ride I won’t be going on anytime soon…now or ever…. btw what’s a tsum tsum ??