Guests Asked Not to Use Any Wall-Mounted Beds (Including Tower Studios) as Issues Persist at Disney’s Riviera Resort

Just a week after the Murphy beds at the newly-opened Disney’s Riviera Resort were declared “Out of Order” following an incident where a bed collapsed and fell on a guest, a new issue has arisen at the resort.

According to DVCNews, guests staying at the resort’s Disney Vacation Club villas have been asked not to use their wall-mounted beds, specifically the larger pull-down convertible sofa beds. Signage was reportedly placed in the villas and messages were left via voicemail in each villa warning guests of the situation.

This especially affects guests staying in Tower Studios, where the only bed is a queen-sized pull-down. According to Krasniewski, a guest reported that they were forced to move to a one-bedroom villa around midnight on December 24th. Other guests were allowed to stay in their studios, accommodated with air mattresses provided by the resort, while others had the pull-down’s mattress placed directly on the floor.

The situation is expected to be resolved as quickly as possible from resort maintenance. Reportedly, resort management has already contacted some guests with offers of compensation, as well as a promise that the situation will be resolved within 48 hours.

Keep reading WDWNT for updates on this ongoing story.

MORE:

UPDATE: All Murphy Beds Marked “Out of Order” After Opening Night Accident at Disney’s Riviera Resort

Murphy Bed Falls On Guest During Opening Night at Disney’s Riviera Resort

PHOTOS, VIDEO, REVIEW: Functional, Tiny, and Way-Overpriced – Tower Studio Room at the New Disney’s Riviera Resort, Walt Disney World

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Doug
Doug
9 months ago

Did they not do any quality control inspection before opening the rooms for guests. This is ridiculous!

Bill
Bill
9 months ago

Is it just me or does anyone else have the sense that in the last few years at WDW, and perhaps DLR as well, things have become sloppier? The Murphy beds are potentially unsafe, the Skyliner has a major incident, the monorails have issues, and the WDW News maintenance list is painfully long. Perhaps in the quest for improved returns some of the care, training, and attention to detail that Disney was famous for have become casualties. I am certainly sensitive to keeping costs under control but if all you are doing is adding more rides, etc. and the guest… Read more »

A Dolgas
A Dolgas
9 months ago

Unbelievable. Perhaps Disney shouldn’t rush for openings. Safety and quality control should take priority over deadlines.

Eddie
Eddie
9 months ago

Let’s remember how much Bob Iger and Bob Chapek got as bonuses this year … that’s Disney for you.

Price
Price
9 months ago

What is with Disney in rushing things for opening day, Only to have something like this happen? Fist the monorails, Then The Skyliner, and now this? Disney needs to stop rushing their products (Hotels, Rides, Lands, Transportation, Etc.)

Anthony M
Anthony M
9 months ago

A similar situation is occurring at Saratoga Spring in the newly refurbed rooms at Congress Park. On Dec 24th evening we received a voice message and note on The pull down bed not to use it due to an unspecified issue. We were booked in a deluxe studio-preferred with four staying in the room (2 adults, two teens). Disney more than made up for the inconvenience and handled our needs exceptionally well. Yesterday morning, as we were leaving for home, there were a large number of contractors stationed in the parking lot at Congress Park so it appears that they… Read more »

Steve
Steve
9 months ago

I was just told by WDW Guest Relations that all Pull down bed issues are resolved at the Riviera and they just confirmed it with the Riviera staff.