Walt Disney World Resort Surveying Guests with Future Reservations Regarding Post-Pandemic Reopening Preferences

Guests with reservations at Walt Disney World Resort in June and July are reporting having received surveys, sent out by Disney Parks, to gauge their interest in keeping (or otherwise cancelling) their upcoming reservations. These survey screenshots were first posted in a WDWMAGIC forum titled “Upcoming trip survey” by user WDW_Emily.

Image Credit: @WDW_Emily via WDWMAGIC

The survey interviews guests based on the following assumptions: 

  • Stay-at-home restrictions have been lifted and you are able to travel
  • No restrictions in Central Florida prevent you from traveling to the area
  • Travel providers and Central Florida attractions, including the Walt Disney World Resort, will have implemented a new set of health and safety measures (such as employees and customers wearing face coverings, enhanced disinfecting and cleaning of facilities, limiting capacity and density of large gatherings, etc.)

Guests are then asked whether they’d consider keeping (as seen above) or cancelling (below) their reservations based on pace of new infections across various areas, COVID-19 testing, treatments, and vaccines, pricing, and the availability of other theme parks, attractions, dining, and shopping venues. Even factors like flight safety and Florida beaches are taken into account. Disney is also trying to gauge the current socioeconomic circumstances most guests are facing, as many people have been either laid off or furloughed and may not be able to afford vacations, or are otherwise prioritizing the time after restrictions are lifted to make up for lost wages by taking on additional work.

Image Credit: @WDW_Emily via WDWMAGIC
Image Credit: @WDW_Emily via WDWMAGIC

Guests are also asked to list rides, shows, or other entertainment experiences that, if unavailable, would make them cancel their reservations.

Image Credit: @WDW_Emily via WDWMAGIC

Guests are also asked what activities they’d feel comfortable doing, and within what time frames, be it now, in the next month, in 2-3 months, in 4-6 months, or more than 6 months from now.

As with all surveys, these are being sent out at random, and not all guests with upcoming reservations have received this survey.

Select third-party restaurants and locations will be reopening at Disney Springs on May 20. No reopening date has been announced for Walt Disney World parks and resort hotels.

Featured Image: WDWMAGIC (Screenshot)

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Ron
Ron
6 months ago

I have RSVP’s June 4th, as long as the parks open, ill be there

Cheryl Bacon
Cheryl Bacon
6 months ago

We just missed the time slot for getting this. Our reservations at the end of May were canceled a couple days ago. What is odd is our reservation and Fast Passes are still on the app. It looks like a very thought out survey, I just wish annual pass holders and the guests that had their reservations canceled got the survey too. Personally, we are more likely to go back to the venues that are sending these types of surveys. It shows they care about their “clients”, and are willing to adapt to this new lifestyle we are all just… Read more »