Walt Disney World Resort Surveying Guests with Future Reservations Regarding Post-Pandemic Reopening Preferences
Guests with reservations at Walt Disney World Resort in June and July are reporting having received surveys, sent out by Disney Parks, to gauge their interest in keeping (or otherwise cancelling) their upcoming reservations. These survey screenshots were first posted in a WDWMAGIC forum titled “Upcoming trip survey” by user WDW_Emily.
The survey interviews guests based on the following assumptions:
Stay-at-home restrictions have been lifted and you are able to travel
No restrictions in Central Florida prevent you from traveling to the area
Travel providers and Central Florida attractions, including the Walt Disney World Resort, will have implemented a new set of health and safety measures (such as employees and customers wearing face coverings, enhanced disinfecting and cleaning of facilities, limiting capacity and density of large gatherings, etc.)
Guests are then asked whether they’d consider keeping (as seen above) or cancelling (below) their reservations based on pace of new infections across various areas, COVID-19 testing, treatments, and vaccines, pricing, and the availability of other theme parks, attractions, dining, and shopping venues. Even factors like flight safety and Florida beaches are taken into account. Disney is also trying to gauge the current socioeconomic circumstances most guests are facing, as many people have been either laid off or furloughed and may not be able to afford vacations, or are otherwise prioritizing the time after restrictions are lifted to make up for lost wages by taking on additional work.
Guests are also asked to list rides, shows, or other entertainment experiences that, if unavailable, would make them cancel their reservations.
Guests are also asked what activities they’d feel comfortable doing, and within what time frames, be it now, in the next month, in 2-3 months, in 4-6 months, or more than 6 months from now.
As with all surveys, these are being sent out at random, and not all guests with upcoming reservations have received this survey.