Walt Disney World Theme Parks Not Offering Merchandise Pickup or Resort Hotel Delivery During Phased Reopening

The Walt Disney World Resort theme parks have begun their phased reopening with the Magic Kingdom and Disney’s Animal Kingdom both officially reopening to all guests on July 11th. Greeting guests as they walked into the parks was a fantastic new merchandise line celebrating the grand opening with the slogan “together again.” Other guests in the Magic Kingdom flocked to Splashdown Photos, eager to get their hands on any Splash Moutain merchandise they were able to.

The one problem with merchandise, however, is that it’s cumbersome. One of our favorite services that Walt Disney World previously offered pre-COVID-19 closure was the ability to have package pickup at the theme parks or, if you were staying on property, having your merchandise delivered straight to your hotel room.

When we began visiting the theme parks earlier this week for reopening previews, we noticed that both of these services were unavailable, which caused many guests to run back to their cars dropping off their bags or resorting to renting a locker to store their purchases.

We were hoping these services were just discontinued during the Cast Member and Annual Passholder previews of the theme parks, however, we did some asking around the theme parks today and it seems these services are still not available. Asking Cast Members at Disney’s Animal Kingdom and the Magic Kingdom confirmed neither services were operational at this time; currently, the only option when it comes to merchandise is home delivery, where theme park purchases can be shipped to your home for an additional fee.

Looking at the Walt Disney World Resort Guest Services webpage, all of these services are still listed, which makes us hope they will return to the theme parks over time.

Continue to follow along with us at WDWNT as we cover the reopening of the Walt Disney World Resort theme parks.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

0 0 vote
Article Rating
5 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Robert
Robert
7 months ago

And Disney continues their trend of paying more for less. How much will it take for Chapek to get the boot?

Natasha
Natasha
7 months ago

Of course! What else can they cut out to save money and bland it on the virus? With everything they e gotten rid of, they should of just stayed closed. The magic is gone!

interactiveWDW
interactiveWDW
7 months ago

Seems like maybe it’s just a case of not having full staffing levels? Maybe the Cast Members whose job it is to do the moving of merchandise from stores to front of the park/resorts might still be furloughed or perhaps temporarily reassigned? I’d love to hear if that’s the reason why or if it truly is a service that is permanently gone.

Debbie Zip
Debbie Zip
7 months ago

I was wondering if park pick-up was even still a thing. I plan on bringing a light-weight backpack to Epcot, and there aren’t a bunch of thrill rides to worry about losing your packages on. The backpack should help when I need my hands for eating and drinking at the outdoor kitchens. For any heavy items, I guess a locker is fine to use. Thanks for the update, it helps me prepare more for Wednesday’s visit.

Martin
Martin
7 months ago

Any recent news about this issue? I’m traveling next October