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Walt Disney World Now Surveying Guests About Limited Park Capacity and Virtual Queues

Walt Disney World has been surveying guests about the theme parks’ new COVID-related policies since the parks reopened in July. We recently received a survey that asked us many questions we had seen before, including how required face coverings, temperature screenings, and suspended experiences impacted our intent to visit. This survey also had two new questions about our experience in the parks.

Screenshot of a Disney Parks survey asking if limited park capacity positively or negatively impacted a theme park visit

The first question was about how the limited number of people allowed in the parks impacted our intent to visit. Note that every question had three options: positively impacts, no impact, or negatively impacts. Walt Disney World has been limiting theme park capacity to about 50%, despite Governor DeSantis supporting an increased capacity.

Screenshot of a Disney Parks survey asking if digital sign-up for virtual queues positively or negatively impacted a theme park visit

The other new question was about digital sign-up for virtual queues at select theme park attractions. Of course, other than Star Wars: Rise of the Resistance, Walt Disney World attractions are not using virtual queues. Some table-service restaurants have introduced a mobile waitlist similar to a virtual queue.

How do you feel about the park’s limited capacity and virtual queues? Let us know in the comments below.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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Tony Wicks
Tony Wicks
2 months ago

Virtual queues would be great if they worked. But after many articles here and my own personal experiences, unfortunately they don’t work. RotR virtual queue works about as well as Everest’s yeti.

Summer McRae
Summer McRae
2 months ago
Reply to  Tony Wicks

I don’t see a downside to the virtual queues if they can figure them out- but not if they are in lieu of fast passes. Fast passes make a lot more sense and save so much time for those who use them than going to stand by and virtual queues only. I have had passes for over 30 years, so I’ve experienced lines many ways, and fast passes are by far the best. For those who reference old school Disney, you have to understand that back in the day there weren’t nearly the amount of people in attendance as there… Read more »

Last edited 2 months ago by Summer McRae
J Statt
J Statt
1 month ago
Reply to  Summer McRae

Fast Pass works OK for disney experts. For the families/normals it’s a stressful scheduling mess. Most would prefer to be on equal footing to the “experts” and join a queue when they enter the park, or not long before.

Summer McRae
Summer McRae
1 month ago
Reply to  J Statt

I would venture to guess that a large percentage of regular guests are passholder families, or “Disney experts” as you put it. With that in mind, it would make the most sense to, as I stated before, have the virtual queues for folks who can’t/won’t use fast passes, but keep the rest of us moving with the same fast pass structure we have come to rely on for a smooth trip.
I think I speak for most, if not all, passholders in saying that we love our fast passes and definitely will not be cool with having them revoked.

Doug
Doug
2 months ago

Is there anything on the survey about health safety concerns? That would be my biggest concern.

RebeccaMcK
RebeccaMcK
2 months ago

If virtual queues worked with no glitches and were available for most if not all rides, I’d be all for them. And I like the limited capacity/park reservation system.

Last edited 2 months ago by RebeccaMcK
Missy E.
Missy E.
2 months ago

I do like the parks with the lower capacity and the lower wait times. you can actually enjoy the parks to the fullest and for the price, instead of having to spend just 2 hrs in one line then do the same at the next attraction. I believe it will be even better later when the social distancing is lessen becaus ethen people wont be discouraged from the “long” lines and all the things that aren’t available now will come back. If they could fix the virtural queue so it wasn’t pooh ( LOL ) then i could understand for… Read more »

Steve-ako
Steve-ako
2 months ago

For me, it’s not an issue of Virtual Queues per se. I don’t really care whether it’s Stand-By, Virtual, old school Fastpass or FP+, what I really care about is: is it simple to do and am I going to be able to get on a ride? Right now a Disney vacation is getting too scheduled and too much being tied to an app to manage my day. The other issue is just about capacity. Traditionally you never had to worry: there might be a line, but you could be assured you could get on Pirates or Haunted Mansion. Too… Read more »

J Statt
J Statt
1 month ago
Reply to  Steve-ako

RotR was designed for high capacity, but it doesn’t matter when unreliable. Ironically, smugglers run is the opposite. It is mostly reliable, but underwhelming capacity.

Tom Corless
Admin
1 month ago
Reply to  J Statt

Smugglers is higher capacity actually…

beautiful gorgeous
2 months ago

That picture of the lines looks disturbing. It is my hope that I don’t spend the eight hours allotted us in a park standing in long lines. They are telling us wait times won’t be long (less people in the parks) and then you see pictures like that. Some of the articles are saying fast pass will not be returning. Is Disney listening to their guests concerns?

CDS
CDS
2 months ago

Remember the lines look much long than actual wait time due to the 6 feet between parties which most guest do quite well.

Steven S. in NJ
Steven S. in NJ
1 month ago

I’ll be there in 1 week — many of the rides aren’t on my list. I’d rather experience the atmosphere and the Park Imagineering. Sometimes, it’s more fun to just sit on a bench and observe Main Street, or stroll the countries in EPCOT, or wander around Batuu and check out the detail of the buildings. That being said, I am hoping that the weekday crowds are not so crazy, that I’m bumping into people or worse, cannot go on any ride at all. Worse, how crowded will the restaurants become next week? We’re staying “off-site” and have already thought… Read more »

J Statt
J Statt
1 month ago

Fast pass probably isn’t returning, but that doesn’t mean there will be no advance reserving process at all. They just recognized the old system was no longer working as intended.

Icabod
Icabod
2 months ago

I do not want park capacity increased. It impacts wait times when hours are already shortened. It also causes a safety concern because then you have more people crammed together made worse by reduced hours. If they increase capacity they better expand hours or I will be canceling my nov trip. The park seemed safe before but if things continue down this route I won’t continue feeling that way.

J Statt
J Statt
1 month ago
Reply to  Icabod

They already announced they are increasing hours by Nov. Also, as in pre-Covid times they increase hours when they increase capacity. The only reason they reduced hours was because the capacity was not supportive, so they lost money operating longer.

Price Naveen
Price Naveen
2 months ago

It’s unfortunate that the VQ platform and technology is not up to par. This would have been a great enhancement to the guest experience, for sure. At this point, they should cut their losses and just reinstate FP+

Misty P
Misty P
2 months ago

They def have to do something! You can’t keep ticket prices the same yet increase crowds, decrease park hours, and maintain happy tourists! I can handle the crowds, but with no FastPasses, the hours have got to increase so that we have the time to enjoy and not wait in lines all day!

Last edited 2 months ago by Misty P
Terrence
Terrence
2 months ago

It’s kind of stupid to ask people in the parks what they think about masks. The people who refuse to wear a mask wouldn’t be in the parks in the first place. That should be a question on their ticket landing page if they want to know who wanted to come, but didn’t.

Em Mie
Em Mie
1 month ago
Reply to  Terrence

Some pass holders got surveys like this! My husband said he got one and gave his feedback.

J Statt
J Statt
1 month ago
Reply to  Terrence

Some people went to the parks and wore the masks, and actually hated it even more than before.

Walter Abbott
2 months ago

Virtual queue DID NOT WORK for us yesterday at Hollywood’s Star Wars. Since park hopping isn’t allowed, we will not be able to revisit that park on this trip. At least with a line, you have a chance to ride. Not so with a non-working IT issue. The extra burden on cast members as mask police and social distance hall monitors is taking its toll on cast members. They are trying, but it’s notable that they are sharper with guests than the norm. Management needs to get out from behind their desks and mingle with the folks who pay the… Read more »

Susannejozefiak
1 month ago

Maybe it’s just me but you are still paying the same price for less plus no park hopper. And I do believe that face mask should be a a choice if you are walking around outside it should not matter. Just keep a distance. If we don’t end this face mask we are going to be doing this for a long time. look China they had wore them for years and it didn’t help them. I think if face masks where a option more people would go. And also a lot of people are still out of work so that… Read more »

Vickie
Vickie
1 month ago

I love the reduced capacity it was socrowded last two times I was there I didn’t enjoy it at all I was at taste fest last oct when u have to wait 30 to 45 minutes at a kiosk was too much

Walter Abbott
1 month ago

I have some information about Virtual Queue that may be of help. After talking to some guests who have been successful at getting in to the Star Wars VQ, they had this to suggest:

  1. You must be at Hollywood Studios rope drop, no matter how you accomplish it. Hire an uber or drive your own car. Skyliner and buses arrive too late to do this.
  2. Use your phone’s mobile data, instead of the unreliable WDW wifi.
  3. The VQ should be available as SOON AS your magic band is scanned, so focus on it immediately after scanning.
J Jameson
J Jameson
27 days ago

Open all parks up to full capacity, return the park hopper, return fast passes and eliminate mask requirements. Those who want to wear a mask are always welcomed to do so. Virtual queues for food and RofR are a joke and only serve to add stress and misery to those who want to ride that attraction or get a meal. Social distancing is not working no matter how many stickers are on the ground or on the tables. We are all aware of the risks and those who want to assume them should be free to do so. Plus about… Read more »