With the launch of Disney Genie, Genie+, and Lightning Lane at Walt Disney World has come a lot of confusion. Outside Seven Dwarfs Mine Train in Magic Kingdom, a crowd formed as management and Guest Experience Cast Members attempted to explain the service to guests.
The stand-by wait time for Seven Dwarfs Mine Train was approximately 50 minutes when we swung by just before 10:00 a.m.
Guests not wanting to wait in line were purchasing individual Lightning Lane access for the attraction thinking they could use it immediately. Lightning Lane actually has specific return times, which vary depending on availability. As of 10:00 a.m., the next Lightning Lane window for Seven Dwarfs Mine Train opens at 10:20 a.m.
Guests with a return time were standing outside the entrance waiting for their chance to board.
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How can guests be confused by this?? You literally have to schedule your time in making the reservation and it shows as such in your Genie schedule.
Even under FP+, there were scheduled windows you booked. It’s the same thing, except even more obvious. The sign at the attraction gate also does so. Sounds like some guests are trying to claim confusion in hopes they can convince cast members they don’t have to wait for their scheduled time.
Even in FP+, guests understood they were booking windows of time to go to the attraction. There’s no way they booked these and didn’t know they were scheduling a time. They literally selected the time in making the reservation. Sounds like some guests are feigning ignorance in the hopes a sympathetic cast member will let them on now instead of their booked time. I don’t get how any guest could be genuinely confused about this. The app on the phone they booked the reservation literally shows them it was for a specific time.
Seven Dwarfs is also an ala cart ride. That means you pay $15 for genie plus and then you have to pay an additional cost for the ala cart ride (this price varies by calendar day). Another article I read said that this luxury comes with a tax. These people thought they could stand there, pay, and immediately get in–they must be crazy. I know the wealthy don’t like to wait, but that isn’t how it works. Even with free fast pass you had to pick a return time. Get with it rich people!
No one knows how to use cash anymore. Skip the app and hand the money directly to the cast member at the Lightning Lane entrance. Then watch the no-wait magic happen.