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New Return Time Self-Selection for Disability Access Service Will Launch October 19

In addition to the launch of Disney Genie, Genie+, and Lightning Lane, the new self-selection tool for Disability Access Service (DAS) return times will launch on October 19 at Walt Disney World.

It was previously announced that the service would be integrated into Genie, which is part of the My Disney Experience App. Those who cannot use the app will still be able to set up services in person.

The program is designed to assist guests who cannot wait in the traditional queues for attractions. With the new program, guests will use the My Disney Experience app to enroll in the program before they arrive at the parks and select attractions.

The new system will require pre-arrival registration and planning, conducted via live video chat with a Cast Member before arrival. At that time, guests will be able to pre-plan two experiences per day as long as they are booked at least two days in advance.

More information on pre-arrival registration has not been announced, but should be released soon. Visit the Walt Disney World website to learn more about the Disability Access Program.

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May
May
5 days ago

Good to know. We might use that instead of paying for Genie+. My son is handicapped, but we’ve always made it on Fastpass+ alone and never had to bother with the disability option. But now that Genie+ costs money, we might have to do the disability thing instead. I’d rather not, but Genie+ and Individual ride charge do add up to be a large chunk of cash, about $1500 per 10-day trip for our family of 4.

Ryan
Ryan
5 days ago

Where did you hear that it will launch on 10/19/21? I can’t find any information on Disney’s website or blog to confirm this and no other news sites are reporting the same. This is great news that it will launch on 10/19/21, just surprised nobody else has picked up the story too!

E M
E M
4 days ago
Reply to  Ryan

I asked a castmember two weeks ago when it would launch, and he said he didn’t know the date, but confirmed it would be whenever Genie launches.

Moe
Moe
4 days ago

Wonder what the wait time for the video service will be..try calling customer service anytime during the day..at least a 2 hour wait

Rachael
Rachael
4 days ago

Where did you get this information? I just used the chat feature in the website to speak with a cast member, and they said they have no information on when the new DAS system will launch. I really want this to be true because then we would at least be able to utilize the advanced DAS for part of our trip.