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Guests Miss Flights Due to Communication Failure Between Walt Disney World and Mears in Waning Days of Magical Express

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Mears Connect launched this week as a replacement for Disney’s Magical Express, with service to and from Orlando International Airport and Walt Disney World Resort hotels. Unfortunately, there are still some bugs to work out with the new service.

WDWNT reader katzrevival, whose family has been affected by the errors, reported that runDisney participants are now missing their flights due to a lack of communication between Disney and Mears. The 2022 Walt Disney World Marathon Weekend wrapped up this morning with the main event, causing traffic to be rerouted across property. This meant the Mears Connect buses could not get to the resorts, leaving guests with early flights stranded.

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  1. If you know the bus isn’t coming, call an Uber or Lyft. There is no reason to miss a flight. (And if you’re cutting it so close that the timing of a missed bus was the key, that’s just strange planning.)

  2. Thinking the fact that mears was always the provider of magical Express then conveniently raised the prices days after taking over independently was planned. Way to take the magic out of a trip

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